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KM – Technology, tools, techniques

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Keith De La Rue
Keith De La Rue

A university guest lecture presentation on KM tools and techniques, including a case study and an exercise.

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KM – technology, tools, techniques Keith De La Rue Thursday, 29 April 2010
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A brief history Technology or people?
The knowledge age? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The emergence of people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The social dimension ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tools & Technologies What goes into the toolbox
What is a KM technology? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge repository ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Intranet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Portals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Blogs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Podcasting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Videocasting ,[object Object],http://www.youtube.com/user/plambe
Wikis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Microblogging ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online communities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study scenario Dealing with the Ivory Tower
The environment Business Sales Force Business Customers Product & Marketing Teams Hundreds of Products Hundreds – On the road and desk-based Thousands Specialist Sales KM Team
The contributors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The challenge ,[object Object],[object Object],[object Object]
KM Method Cards 25 39 16 http://www.straitsknowledge.com/store
The exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building the toolkit Accountability, behaviour and engagement
The KM approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The iStore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
iStore scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contributor accountability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Regular reviews ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Extended currency management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales input and awareness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Administration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dealing with knowledge hoarding Tearing down the Ivory Tower
Starting out ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Extending the scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep it simple – and standardised ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Building a contributor community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using multiple media Applying Social Media principles
Be afraid! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales KnowHow Bulletin ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Bites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing the media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
System review & refresh ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You! [email_address] 0418 51 7676 Blog: http://acknowledgeconsulting.com/ Twitter: @kdelarue

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