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Take Control
of Your Kitchen
Presented by Ken Burgin
ProfitableHospitality.com
Club       Pub


  Our sweet
spot – the best
                Restaurant
  of each…
ed o r Food?
Fe
What’s happening?
no chefs, no trades         faster, faster
                      outso
 FAT KIDS                    urce e
                                    verythi
                                             ng
                 the blame game
       on line  regulation city
      it
 find
    endless price rises
            super seniors
Food Trends…
Not just good,
but cravable...
Everyone’s talking
   about food
Local
no sugar
My Diet
   no salt
no glu ten
           tt er
    no  bu
  no worries...
In Control...
Ordering - start at the
 beginning...

  •   Standard ordering lists

  •   Strong relationship with suppliers -
      use one, or play off several??

  •   Par (re-order) levels are agreed and set

  •   Bulk deals – who really wins from the
      ‘one extra if you buy ten’ deals?
Deliveries – are your systems tight?
  •   Respect from delivery people – set times


  •   Proper checks


  •   Good scales at the check-in point


  •   Use food-safety laws to your advantage
Storage – there’s never enough space

  •   Food and grog don’t mix!

  •   Time to change the locks?

  •   Do you have a Key Register?

  •   Labels on shelves – just like a supermarket
Recipes in WRITING!
     (easy with the Profitable Recipe Manager)

       Each week at least 3 are written and costed

       Chefs need TIME to do this properly

       A job for chef #2 or #3

       Maybe even a job for the office
Checklists for everything

  •   Start up, change-over and end-of-shift lists

  •   Phone lists

  •   Ordering sheets

  •   Cleaning rosters

  •   ‘How to use it’ guides
tools, not toys...
An ORGANISED workplace
 •   Equipment that works


 •   Equipment that can do the job quickly


 •   Plenty of bench space


 •   No storage on the floor


 •   Good workflow patterns
Food safety is cost-control
  •   New rules for suppliers


  •   Regular rotation – a healthy
      obsession with freshness and quality


  •   Cleaning rosters


  •   Is it really a problem to
      check quality regularly?
Design profit into the menu –
    eg you want to sell a new Chicken dish for $22 and
    make $18 profit:

•
    ‘chef, what can you
    put together that’s
    good - for $4?’
Make or Buy?


$ Profit Margin
 ahead of GP%
Figures that tell us the truth…

  •   Every week (by Tuesday!) – monthly is usually too
      late – a quick cost and labour %.
      Less obsession with monthly stocktake.

  •   Watch per-head spending - never as good as
      you think – food, alcohol, sides and beverages

  •   Watch out for ‘information smog’ and paranoia!
Staff number skills
  they can’t help if they don’t understand…

Less GP% / Cost % confusion
Explain what the numbers mean – talk in terms of
  cents/$ rather than % so it’s easier to understand: eg
  our food costs are 27%
  
 
      or
  
 our food costs are 27c in the $
The team
Clubs offer the best
 job in the area…
Permanent position with good pay, modern
   equipment, room to work, flexible hours, happy
   team, high-volume operation with a-la-carte and
   functions, training opportunities, uniform,
   parking, family-friendly, great local facilities.
Competent staff


             Knowledge
        Skills
           Behaviour
           & Attitude
Competent kitchen leaders:

  •   Flexible leadership style – good with teams

  •   Can train staff quickly

  •   Good with figures

  •   Reporting to you regularly

  •   Fit and healthy - no addictions

  •   There are a lot of good people
      looking for a decent job - what do you offer besides money?
•   Potential problems...

•   Too little talent at the top

•   Too little variety in the menu

•   Obsession with cost-cutting instead of sales
    building

•   Chef left without admin. support
How others are
 recruiting…
Have good employment info on your website:
Go fishing where the fish are:
Menus and marketing
Better menu design
Entrees
Garlic Mussels
 
      $10.95 
< < highest selection
Chilli Prawns
 
       $12.95
Thai seafood puffs
    $ 8.50
 < < lower selection rate
Fresh Oysters (6)
     $ 9.50
Sugar cane prawns
     $10.95
 < < highest selection

Seafood
Tiger Prawn Sautee
              $18.50
 < < highest $
profit
Whole baby Schnapper 

          $21.50
Chargrilled Blue-eye Cod 
       $18.95 < <    lower $ profit
Swordfish fillets

                $22.50
 < <   lower $ profit
Octopus Salad
 
                 $16.95
Prawn Kebabs
 
                  $18.50
Bream fillets with lime
      
   $16.95
 < <   highest $
profit
Focaccia Melts
Vegetarian - tomato, capsicum, roasted kumera, eggplant and mozzarella       $6.50
Chardonnay ham, eggplant, tomato, roasted capsicum & cream cheese            $6.90
Chicken breast, tomato, capsicum, pesto and mozzarella cheese                $6.90
Turkey, cranberry sauce, kumera and tomato                                   $6.80
Roast beef with tomato, capsicum, cheddar cheese and a light mustard cream   $6.80
Smoked Salmon, tomato, onion, avocado & cream cheese                         $7.50
Hot Tomato with tomato, capsicum, cheddar cheese and spicy chilli            $6.80
Cheese time with cheddar cheese, parmesan, mozzarella and ricotta $6.80

Snack time
Nachos - with beef, guacamole, melted cheese & sour cream                    $8.00
Sate snack - chicken sate sticks with peanut sauce and salad greens $6.90
Vegetable Frittata - baked omelette with Italian salad greens                $6.80

Fresh Salads & Sandwiches
Terrace Caesar Salad with lettuce, bacon, croutons and parmesan              $8.80
Rocket with mixed lettuces, avocado, roasted vegetables & balsamic           $9.80
Chicken Caesar Salad – with breast pieces of chicken                         $9.80
Classic steak sandwich - thinly sliced sirloin with horseradish and fries    $7.80
Chicken Schnitzel - panfried chicken fillet with mango cream and fries       $7.80
Focaccia Melts                                       Snack time
Vegetarian - tomato, capsicum,                       Nachos - with beef, guacamole,
 eggplant and mozzarella         $6.50               melted cheese & sour cream        $8.00
Chardonnay ham, eggplant, tomato, roasted capsicum & Sate snack - chicken sate sticks
cream cheese           $6.90                         with peanut sauce and salad       $6.90
Chicken breast, tomato, capsicum, pesto and mozzarella
                                                     Vegetable Frittata - baked omelette
cheese                 $6.90                          with Italian salad greens        $6.80
Turkey and cranberry sauce       $6.80
Roast beef with tomato, capsicum, cheddar cheese and
a light mustard cream $6.80
                                                     Fresh Salads & Sandwiches
Smoked Salmon, tomato, onion, avocado                Terrace Caesar Salad with lettuce,
and cream cheese                 $7.50                bacon, croutons and parmesan      $8.80
Hot Tomato with tomato, capsicum, cheddar cheese andRocket with mixed lettuces, avocado,
spicy chilli           $6.80                         roasted vegetables & balsamic     $9.80
Cheese time with cheddar cheese, parmesan,           Chicken Caesar Salad – with
mozzarella and ricotta           $6.80               breast pieces of chicken          $9.80
                                                     Classic steak sandwich - thinly
                                                     sliced sirloin with fries         $7.80
                                                     Turkey Club Sandwich - turkey, cheese, tomato, lettuce
                                                     & mayonnaise              $7.80
                                                     Chicken Schnitzel - panfried
                                                     chicken fillet with fries         $7.80
Example of a great website – www.nathaniasprings.com.au
Share information about your environmental actions:
RedScooter.com.au
Modern functions:
•Modern furnishings
•Good food & beverage
•Great coffee options
•Generous AV facilities
•Entertainment
•Wireless internet
•Privacy & room to move
•Parking
•   Attend industry trade shows

•   Join Profitable Hospitality

•   Improve your website

•   Visit the smart operators
    Thank you –
•   Educate everyone...
     Ken Burgin

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RSL Keynote June09 Key

  • 1. Take Control of Your Kitchen Presented by Ken Burgin ProfitableHospitality.com
  • 2. Club Pub Our sweet spot – the best Restaurant of each…
  • 3. ed o r Food? Fe
  • 4. What’s happening? no chefs, no trades faster, faster outso FAT KIDS urce e verythi ng the blame game on line regulation city it find endless price rises super seniors
  • 6.
  • 7.
  • 8.
  • 9. Not just good, but cravable...
  • 10.
  • 11.
  • 12. Everyone’s talking about food
  • 13. Local
  • 14. no sugar My Diet no salt no glu ten tt er no bu no worries...
  • 16. Ordering - start at the beginning... • Standard ordering lists • Strong relationship with suppliers - use one, or play off several?? • Par (re-order) levels are agreed and set • Bulk deals – who really wins from the ‘one extra if you buy ten’ deals?
  • 17. Deliveries – are your systems tight? • Respect from delivery people – set times • Proper checks • Good scales at the check-in point • Use food-safety laws to your advantage
  • 18. Storage – there’s never enough space • Food and grog don’t mix! • Time to change the locks? • Do you have a Key Register? • Labels on shelves – just like a supermarket
  • 19. Recipes in WRITING! (easy with the Profitable Recipe Manager)  Each week at least 3 are written and costed  Chefs need TIME to do this properly  A job for chef #2 or #3  Maybe even a job for the office
  • 20. Checklists for everything • Start up, change-over and end-of-shift lists • Phone lists • Ordering sheets • Cleaning rosters • ‘How to use it’ guides
  • 22. An ORGANISED workplace • Equipment that works • Equipment that can do the job quickly • Plenty of bench space • No storage on the floor • Good workflow patterns
  • 23. Food safety is cost-control • New rules for suppliers • Regular rotation – a healthy obsession with freshness and quality • Cleaning rosters • Is it really a problem to check quality regularly?
  • 24. Design profit into the menu – eg you want to sell a new Chicken dish for $22 and make $18 profit: • ‘chef, what can you put together that’s good - for $4?’
  • 25. Make or Buy? $ Profit Margin ahead of GP%
  • 26. Figures that tell us the truth… • Every week (by Tuesday!) – monthly is usually too late – a quick cost and labour %. Less obsession with monthly stocktake. • Watch per-head spending - never as good as you think – food, alcohol, sides and beverages • Watch out for ‘information smog’ and paranoia!
  • 27. Staff number skills they can’t help if they don’t understand… Less GP% / Cost % confusion Explain what the numbers mean – talk in terms of cents/$ rather than % so it’s easier to understand: eg our food costs are 27% or our food costs are 27c in the $
  • 29. Clubs offer the best job in the area… Permanent position with good pay, modern equipment, room to work, flexible hours, happy team, high-volume operation with a-la-carte and functions, training opportunities, uniform, parking, family-friendly, great local facilities.
  • 30. Competent staff Knowledge Skills Behaviour & Attitude
  • 31. Competent kitchen leaders: • Flexible leadership style – good with teams • Can train staff quickly • Good with figures • Reporting to you regularly • Fit and healthy - no addictions • There are a lot of good people looking for a decent job - what do you offer besides money?
  • 32. Potential problems... • Too little talent at the top • Too little variety in the menu • Obsession with cost-cutting instead of sales building • Chef left without admin. support
  • 33. How others are recruiting…
  • 34.
  • 35.
  • 36. Have good employment info on your website:
  • 37.
  • 38. Go fishing where the fish are:
  • 41. Entrees Garlic Mussels $10.95 < < highest selection Chilli Prawns $12.95 Thai seafood puffs $ 8.50 < < lower selection rate Fresh Oysters (6) $ 9.50 Sugar cane prawns $10.95 < < highest selection Seafood Tiger Prawn Sautee $18.50 < < highest $ profit Whole baby Schnapper $21.50 Chargrilled Blue-eye Cod $18.95 < < lower $ profit Swordfish fillets $22.50 < < lower $ profit Octopus Salad $16.95 Prawn Kebabs $18.50 Bream fillets with lime $16.95 < < highest $ profit
  • 42. Focaccia Melts Vegetarian - tomato, capsicum, roasted kumera, eggplant and mozzarella $6.50 Chardonnay ham, eggplant, tomato, roasted capsicum & cream cheese $6.90 Chicken breast, tomato, capsicum, pesto and mozzarella cheese $6.90 Turkey, cranberry sauce, kumera and tomato $6.80 Roast beef with tomato, capsicum, cheddar cheese and a light mustard cream $6.80 Smoked Salmon, tomato, onion, avocado & cream cheese $7.50 Hot Tomato with tomato, capsicum, cheddar cheese and spicy chilli $6.80 Cheese time with cheddar cheese, parmesan, mozzarella and ricotta $6.80 Snack time Nachos - with beef, guacamole, melted cheese & sour cream $8.00 Sate snack - chicken sate sticks with peanut sauce and salad greens $6.90 Vegetable Frittata - baked omelette with Italian salad greens $6.80 Fresh Salads & Sandwiches Terrace Caesar Salad with lettuce, bacon, croutons and parmesan $8.80 Rocket with mixed lettuces, avocado, roasted vegetables & balsamic $9.80 Chicken Caesar Salad – with breast pieces of chicken $9.80 Classic steak sandwich - thinly sliced sirloin with horseradish and fries $7.80 Chicken Schnitzel - panfried chicken fillet with mango cream and fries $7.80
  • 43. Focaccia Melts Snack time Vegetarian - tomato, capsicum, Nachos - with beef, guacamole, eggplant and mozzarella $6.50 melted cheese & sour cream $8.00 Chardonnay ham, eggplant, tomato, roasted capsicum & Sate snack - chicken sate sticks cream cheese $6.90 with peanut sauce and salad $6.90 Chicken breast, tomato, capsicum, pesto and mozzarella Vegetable Frittata - baked omelette cheese $6.90 with Italian salad greens $6.80 Turkey and cranberry sauce $6.80 Roast beef with tomato, capsicum, cheddar cheese and a light mustard cream $6.80 Fresh Salads & Sandwiches Smoked Salmon, tomato, onion, avocado Terrace Caesar Salad with lettuce, and cream cheese $7.50 bacon, croutons and parmesan $8.80 Hot Tomato with tomato, capsicum, cheddar cheese andRocket with mixed lettuces, avocado, spicy chilli $6.80 roasted vegetables & balsamic $9.80 Cheese time with cheddar cheese, parmesan, Chicken Caesar Salad – with mozzarella and ricotta $6.80 breast pieces of chicken $9.80 Classic steak sandwich - thinly sliced sirloin with fries $7.80 Turkey Club Sandwich - turkey, cheese, tomato, lettuce & mayonnaise $7.80 Chicken Schnitzel - panfried chicken fillet with fries $7.80
  • 44. Example of a great website – www.nathaniasprings.com.au
  • 45. Share information about your environmental actions:
  • 47. Modern functions: •Modern furnishings •Good food & beverage •Great coffee options •Generous AV facilities •Entertainment •Wireless internet •Privacy & room to move •Parking
  • 48. Attend industry trade shows • Join Profitable Hospitality • Improve your website • Visit the smart operators Thank you – • Educate everyone... Ken Burgin