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BLUE OCEAN STRATEGY
  How to Create Uncontested
  Market Space and Make the
    Competition Irrelevant



       Made by Mrs. Kavita Yogesh Bansal
Creating Blue Oceans
New Market Space
 The universe is composed of two sorts of
oceans- Red Oceans and Blue Oceans.
Red Oceans-All the industries in existence
today.
Blue Oceans-All the industries not in
existence today i.e. unknown market
space
Blue Oceans are defined by untapped
market space, demand creation, and the
opportunity for highly profitable growth.

In red oceans industry boundaries are
defined and accepted, and the competitive
rules of the game are known.

In blue oceans, competition is irrelevant
because the rules of the game are waiting
to be set.
The Continuing Creation of
          Blue Oceans
Although the term blue oceans is new, their
 existence is not.

 Companies which never existed 50 years
 back are on zoom today.
 Similarly, companies which are not in
 existence today may exist after a few
 years & we should think about those.
The Impact of Creating
            Blue Oceans
 The profit and growth consequences of
 creating blue oceans.
Business launch              86% 14%




Revenue Impact                            62%        38%




Profit Impact                   39%                61%



       Launches within red oceans     Launches for creating blue oceans
From Company & Industry to
        Strategic Move
The study shows that the strategic move,
and not the company or the industry, is the
right unit of analysis for explaining the
creation of blue oceans and sustained
high performance.

A strategic move is the set of managerial
actions and decisions involved in making
a major market creating business offering.
Value Innovation: The cornerstone
     of Blue Ocean strategy

Value innovation places equal emphasis
on value and innovation. Value without
innovation tends to focus on value
creation on an incremental scale,
something that improves value but is not
sufficient to make you stand out in the
market place.
Innovation without value tends to be
technology-driven, market pioneering, or
futuristic, often shooting beyond what
buyers are ready to accept and pay for.

Value innovation occurs only when
companies align innovation with utility,
price, and cost positions.

People who seek to create blue oceans
pursue differentiation and low cost
simultaneously.
Red Ocean Strategy            Blue Ocean Strategy

Compete in existing           Create uncontested
market space.                 market space.
Exploit existing demand. Create and capture new
                         demand.
Make the value-cost           Break the value-cost
trade-off.                    trade-off.
Align the whole system        Align the whole system
of a firm’s activities with   of a firm’s activities in
its strategic choice of       pursuit of differentiation
differentiation or low        and low cost.
cost.
The Six Principles of Blue
     Ocean Strategy
Formulation Principles         Risk factors each principle
                                         attenuates
  Reconstruct market            Reduces search risk
boundaries
  Focus on the big picture, not Reduces planning risk
the numbers
  Reach beyond existing         Reduces scale risk
demand
                                Reduces business model
  Get the strategic sequence risk
right

   Execution Principles          Risk factors each principle
                                         attenuates


 Overcome key                    Reduces organizational risk
organizational hurdles
 Build execution into strategy   Reduces management risk
Analytical Tools and
         Frameworks

Effective blue ocean strategy should be
about risk minimization and not risk taking.
The Strategy Canvas

The strategy canvas is both a diagnostic
and an action framework for building a
compelling blue ocean strategy.
First it captures the current state of play in
the known market space.
This allows you to understand where the
competition is currently investing, the
factors the industry currently competes on
in products, service, & delivery, & what
customers receive from the existing
competitive offerings in the market.
The Four Actions Framework
Reduce
                                Which factors should
                                   be reduced well
                            below the industry’s standard?




        Eliminate                                               Create
Which of the factors that           A new               Which factors should be
 the industry takes for           value curve              created that the
   granted should be                                         industry has
       eliminated?                                          never offered?




                                          Raise
                             Which factors should be raised
                                     well above the
                                 industry’s standard?
The Eliminate-Reduce-Raise-
        Create Grid

        Eg. [yellow tail]
Eliminate                 Raise
  Enological terminology   Price versus budget
                    and wines
distinctions               Retail store
  Aging qualities        involvement
  Above the line
marketing

       Reduce                     Create
 Wine complexity           Easy drinking
 Wine range                Ease of selection
 Vineyard prestige         Fun and adventure
Three Characteristics of a
          Good Strategy


1. Focus: Every great strategy has focus,
   and a company’s strategic profile, or
   value curve, should clearly show it.
2. Divergence: When a company’s strategy
                                      is
                                      for
                                      me
                                      d
                                      rea
                                      ctiv
                                      ely
                                      as
                                      it
3. Compelling tagline: A good strategy has
   a clear-cut and compelling tagline.

Eg. Tagline of SouthWest Airlines
“The speed of a plane at the price of a car-
   whenever you need it.”
Some factors showing a company
   caught in the Red Ocean

Overdelivery without payback
An Incoherent Strategy
Strategic Contradictions
An internally driven company
Formulating Blue Ocean
       Strategy
Reconstruct Market
   Boundaries
Companies trapped in red oceans
tend to do the following:
 Define their industry similarly and focus on being
 the best within it.
 Look at their industries through the lens of
 generally accepted strategic groups (such as
 luxury automobiles, economy cars, and family
 vehicles), and strive to stand out in the strategic
 group they play in.
 Focus on the same buyer group, be it the
 purchaser (as in office equipment industry), the
 user ( as in clothing industry), or the influencer
 (as in pharmaceutical industry).
Define the scope of the products and
services offered by their industry similarly.

Accept their industry’s functional or
emotional orientation.

Focus on the same point in time-and often
on current competitive threats-in
formulating strategy.
Six Paths Framework
(Pattern for Creating Blue
     Ocean Strategy)
Path 1: Look Across Alternative Industries.
Path 2: Look Across Strategic Groups
 Within Industries.
Path 3: Look Across the Chain of Buyers.
Path 4: Look Across Complementary
 Product and Service Offerings.
Path 5: Look Across Functional or Emotional
 Appeal to Buyers.
Path 6: Look Across Time.
Conceiving New Market
        Space
From Head to Head Competition to
      Blue Ocean Creation
Head-to-Head           Blue Ocean
                  Competition            Creation
Industry          Focuses on rivals      Look across
                  within its industry    alternative
                                         industries
Strategic Group   Focuses on             Looks across
                  competitive position   strategic groups
                  within strategic       within industry
                  group
Buyer Group       Focuses on better      Redefines the
                  serving the buyer      industry buyer
                  group                  group
Head-to-Head           Blue Ocean
                    Competition            Creation
Scope of product/   Focuses on             Looks across to
service offering    maximizing the         complementary
                    value of product &     product and service
                    service offerings      offerings
                    within the bounds
                    of its industry

Functional-         Focuses on         Rethinks the feo of
emotional           improving price    its industry
orientation (feo)   performance within
                    the feo of its
                    industry

Time                Focuses on             Participates in
                    adapting to external   shaping external
                    trends as they         trends over time
                    occur
Focus on the Big Picture, Not
       the Numbers
Drawing Your Strategy
      Canvas

    The Four Steps of
   Visualizing Strategy
1.Visual           2. Visual           3. Visual           4. Visual
Awakening          Exploration         Strategy Fair       Communication
  Compare your       Go into the         Draw your “to       Distribute your
business with      field to explore    be” strategy        before-and-after
your               the six paths to    canvas based        strategic profiles
competitors’ by    creating blue       on insights from    on one page for
drawing your       oceans.             field               easy
”as is” strategy     Observe the       observations.       comparison
canvas.            distinctive           Get feedback
                   advantages of       on alternative        Support only
 See where         alternative         strategy            those projects
your strategy      products and        canvases from       and operational
needs to           services            customers,          moves that
change               See which         competitors’        allow your
                   factors you         customers, &        company to
                   should              non customers.      close the gaps
                   eliminate, create     Use feedback      to actualize the
                   or change           to build the best   new strategy.
                                       “to be” future
                                       strategy.
Reach Beyond Existing Demand
The three tiers of Noncustomers



                                                First tier            Third
                                                             Second
                                             Your market               tier
                                                              tier

First tier-”soon to be” noncustomers who are
on the edge, waiting to jump ship.
Second tier-’’Refusing’’ noncustomers who
consciously choose against your market
Third tier: ‘’Unexplored’’ noncustomers who are
in markets distant from yours
Get the Strategic Sequence
           Right
Buyer utility
Is there exceptional buyer utility   No-rethink
in your business idea?
          Yes
                Price
Is your price easily accessible to
                                     No-rethink
the mass of buyers?
          Yes
                Cost
Can you attain your cost target      No-Rethink
to profit at your strategic price?
           Yes

             Adoption
What are the adoption hurdles in
actualizing your business idea?      No-Rethink
Are you addresing them up front?
            Yes

        A commercially viable
           Blue ocean idea
Testing for Exceptional Utility

      The Buyer Utility Map
The Six Stages of the Buyer Experience Cycle
                1.         2.         3.      4.      5.          6.
                Purchase   Delivery   Use   Suplemnts mainte   Disposal
                                                      nance
Customer
Productivity

Simplicity

Convenience


Risk

Fun & Image


Environmental
friendliness
The Buyer Experience Cycle
Purchase            Delivery                    Use
How long does it   How long does         Does the product require
take to find the   it take to get the    training or expert
product you        product               assistance?
need?              delivered?
                                         Is the product easy to store
Is the place of    How difficult is it   when not in use?
purchase           to unpack and
attractive &       install the new       How effective are the
accessible         product?              product’s features and
                                         functions?
How secure is      Do buyers have
the transaction    to arrange            Does the product or
environment?       delivery              service deliver far more
                   themselves? If        power or options than
                   yes, how costly
How rapidly can                          required by the average
                   and difficult is
you make a                               user? Is it overcharged
                   this?
purchase?                                with bells and whistles?
Supplements         Maintenance        Disposal
Do you need        Does the          Does use of the
other products     product require   product create
& services to      external          waste items?
make this          maintenance?
product work?                        How easy is it
                   How easy is it    to dispose of
If so, how         to maintain &     the product?
costly are they?   upgrade the
                   product?          Are there legal
How much time                        or
do they take?      How costly is     environmental
                   maintenance?      issues in
                                     disposing of the
How much pain
do they cause?                       product safely?


How easy are                         How costly is
they to obtain?                      disposal?
Uncovering the Blocks to
     Buyer Utility
Purchase       Delivery         Use       Suppleme Maintena         Disposal
                                             nts     nce

Customer Productivity: in which stages are the biggest blocks to customer
productivity?

Simplicity: in which stages are the biggest blocks to simplicity?


Convenience: In which stages are the biggest blocks to convenience?


Risk: In which stages are the biggest blocks to reducing risks?


Fun & Image: In which stages are the biggest blocks to fun & image?


Environmental friendliness: In which stages are the biggest blocks to
environmental friendliness?
From Exceptional Utility to Strategic
            Planning
 Step 1: Identify the Price corridor of the
 Mass

 Step 2: Specify a Level Within the Price
 Corridor
From Strategic Pricing to
    Target Costing

   The Profit Model of Blue
       Ocean Strategy
The Strategic Price




                                  The Target Profit




                                    The Target Cost




Streamlining & Cost innovations                          Partnering




                                   Pricing Innovations
Adoption Of Blue Ocean Idea
Before moving further and investing in the
new idea, the company must first
overcome such fears by educating the
following people-
Employees
Business Partners
The General Public
Executing Blue Ocean
      Strategy
Overcome Key
Organizational Hurdles

  The Four Organizational
Hurdles to Strategy Execution
Cognitive Hurdle
                     An organization
                    wedded to the status
                            quo




                                           Political Hurdle
 Resource Hurdle                           Opposition from
Limited resources                          powerful vested
                                              interests




                    Motivational Hurdle
                     Unmotivated Staff
Building Execution into Strategy
  A company is not only Top Management,
 nor is it only middle management. A
 company is everyone from the top to the
 front lines.
 The company must create a culture of
 trust & commitment that motivates people
 to execute the agreed strategy.
The power of fair process

   How Fair Process Affects
    People’s Attitudes and
          Behavior
Fair Process
 Strategy           Engagement
 Formulation         Explanation
 Process          Expectation clarity



                        Trust and
Attitudes              Commitment
               “I feel my opinion counts”



                Voluntary Co-operation
                “I’ll go beyond the call
Behavior                  of duty”




               Exceeds expectations
                  Self- Initiated
 Strategy
 execution
The Three E Principles of Fair
             Process
   There are three mutually reinforcing
   elements that define fair process-
1. Engagement


2. Explanation


3. Clarity of Expectation
The execution consequences of the presence and absence
             Of fair process in strategy making


                                                     Voluntary
                    Intellectual &
                                       Trust &     Cooperation in
 Fair Process         Emotional
                                     Commitment      Strategy
                     Recognition
                                                     execution




                    Intellectual &                  Refusal to
Violation of Fair                     Distrust &
                      Emotional                      Execute
    Process                          Resentment
                     Indignation                     Strategy
Imitation Barriers to Blue Ocean
            Strategy
Value innovation does not make sense to
a company’s conventional logic.
Blue ocean strategy may conflict with
other companies’ brand image.
Natural monopoly: The market often
cannot support a second player.
Patents or legal permits block imitation.
Network externalities discourage imitation.
Imitation Barriers to Blue Ocean
        Strategy contd…
High volume leads to rapid cost
advantage for the value innovator,
discouraging followers from entering the
market.
Imitation often requires significant political,
operational, & cultural changes.
Companies that value-innovate earn
brand buzz & a loyal customer following
that tends to shun imitators.
Blue Ocean Strategy
      Written by
    W.Chan Kim
   Renee Mauborgne
Blue ocean srategy

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Blue ocean srategy

  • 1. BLUE OCEAN STRATEGY How to Create Uncontested Market Space and Make the Competition Irrelevant Made by Mrs. Kavita Yogesh Bansal
  • 2. Creating Blue Oceans New Market Space The universe is composed of two sorts of oceans- Red Oceans and Blue Oceans. Red Oceans-All the industries in existence today. Blue Oceans-All the industries not in existence today i.e. unknown market space
  • 3. Blue Oceans are defined by untapped market space, demand creation, and the opportunity for highly profitable growth. In red oceans industry boundaries are defined and accepted, and the competitive rules of the game are known. In blue oceans, competition is irrelevant because the rules of the game are waiting to be set.
  • 4. The Continuing Creation of Blue Oceans Although the term blue oceans is new, their existence is not. Companies which never existed 50 years back are on zoom today. Similarly, companies which are not in existence today may exist after a few years & we should think about those.
  • 5. The Impact of Creating Blue Oceans The profit and growth consequences of creating blue oceans. Business launch 86% 14% Revenue Impact 62% 38% Profit Impact 39% 61% Launches within red oceans Launches for creating blue oceans
  • 6. From Company & Industry to Strategic Move The study shows that the strategic move, and not the company or the industry, is the right unit of analysis for explaining the creation of blue oceans and sustained high performance. A strategic move is the set of managerial actions and decisions involved in making a major market creating business offering.
  • 7. Value Innovation: The cornerstone of Blue Ocean strategy Value innovation places equal emphasis on value and innovation. Value without innovation tends to focus on value creation on an incremental scale, something that improves value but is not sufficient to make you stand out in the market place.
  • 8. Innovation without value tends to be technology-driven, market pioneering, or futuristic, often shooting beyond what buyers are ready to accept and pay for. Value innovation occurs only when companies align innovation with utility, price, and cost positions. People who seek to create blue oceans pursue differentiation and low cost simultaneously.
  • 9. Red Ocean Strategy Blue Ocean Strategy Compete in existing Create uncontested market space. market space. Exploit existing demand. Create and capture new demand. Make the value-cost Break the value-cost trade-off. trade-off. Align the whole system Align the whole system of a firm’s activities with of a firm’s activities in its strategic choice of pursuit of differentiation differentiation or low and low cost. cost.
  • 10. The Six Principles of Blue Ocean Strategy
  • 11. Formulation Principles Risk factors each principle attenuates Reconstruct market Reduces search risk boundaries Focus on the big picture, not Reduces planning risk the numbers Reach beyond existing Reduces scale risk demand Reduces business model Get the strategic sequence risk right Execution Principles Risk factors each principle attenuates Overcome key Reduces organizational risk organizational hurdles Build execution into strategy Reduces management risk
  • 12. Analytical Tools and Frameworks Effective blue ocean strategy should be about risk minimization and not risk taking.
  • 13. The Strategy Canvas The strategy canvas is both a diagnostic and an action framework for building a compelling blue ocean strategy. First it captures the current state of play in the known market space. This allows you to understand where the competition is currently investing, the factors the industry currently competes on in products, service, & delivery, & what customers receive from the existing competitive offerings in the market.
  • 14. The Four Actions Framework
  • 15. Reduce Which factors should be reduced well below the industry’s standard? Eliminate Create Which of the factors that A new Which factors should be the industry takes for value curve created that the granted should be industry has eliminated? never offered? Raise Which factors should be raised well above the industry’s standard?
  • 16. The Eliminate-Reduce-Raise- Create Grid Eg. [yellow tail]
  • 17. Eliminate Raise Enological terminology Price versus budget and wines distinctions Retail store Aging qualities involvement Above the line marketing Reduce Create Wine complexity Easy drinking Wine range Ease of selection Vineyard prestige Fun and adventure
  • 18. Three Characteristics of a Good Strategy 1. Focus: Every great strategy has focus, and a company’s strategic profile, or value curve, should clearly show it.
  • 19. 2. Divergence: When a company’s strategy is for me d rea ctiv ely as it
  • 20. 3. Compelling tagline: A good strategy has a clear-cut and compelling tagline. Eg. Tagline of SouthWest Airlines “The speed of a plane at the price of a car- whenever you need it.”
  • 21. Some factors showing a company caught in the Red Ocean Overdelivery without payback An Incoherent Strategy Strategic Contradictions An internally driven company
  • 23. Reconstruct Market Boundaries
  • 24. Companies trapped in red oceans tend to do the following: Define their industry similarly and focus on being the best within it. Look at their industries through the lens of generally accepted strategic groups (such as luxury automobiles, economy cars, and family vehicles), and strive to stand out in the strategic group they play in. Focus on the same buyer group, be it the purchaser (as in office equipment industry), the user ( as in clothing industry), or the influencer (as in pharmaceutical industry).
  • 25. Define the scope of the products and services offered by their industry similarly. Accept their industry’s functional or emotional orientation. Focus on the same point in time-and often on current competitive threats-in formulating strategy.
  • 26. Six Paths Framework (Pattern for Creating Blue Ocean Strategy)
  • 27. Path 1: Look Across Alternative Industries. Path 2: Look Across Strategic Groups Within Industries. Path 3: Look Across the Chain of Buyers. Path 4: Look Across Complementary Product and Service Offerings. Path 5: Look Across Functional or Emotional Appeal to Buyers. Path 6: Look Across Time.
  • 29. From Head to Head Competition to Blue Ocean Creation
  • 30. Head-to-Head Blue Ocean Competition Creation Industry Focuses on rivals Look across within its industry alternative industries Strategic Group Focuses on Looks across competitive position strategic groups within strategic within industry group Buyer Group Focuses on better Redefines the serving the buyer industry buyer group group
  • 31. Head-to-Head Blue Ocean Competition Creation Scope of product/ Focuses on Looks across to service offering maximizing the complementary value of product & product and service service offerings offerings within the bounds of its industry Functional- Focuses on Rethinks the feo of emotional improving price its industry orientation (feo) performance within the feo of its industry Time Focuses on Participates in adapting to external shaping external trends as they trends over time occur
  • 32. Focus on the Big Picture, Not the Numbers
  • 33. Drawing Your Strategy Canvas The Four Steps of Visualizing Strategy
  • 34. 1.Visual 2. Visual 3. Visual 4. Visual Awakening Exploration Strategy Fair Communication Compare your Go into the Draw your “to Distribute your business with field to explore be” strategy before-and-after your the six paths to canvas based strategic profiles competitors’ by creating blue on insights from on one page for drawing your oceans. field easy ”as is” strategy Observe the observations. comparison canvas. distinctive Get feedback advantages of on alternative Support only See where alternative strategy those projects your strategy products and canvases from and operational needs to services customers, moves that change See which competitors’ allow your factors you customers, & company to should non customers. close the gaps eliminate, create Use feedback to actualize the or change to build the best new strategy. “to be” future strategy.
  • 35. Reach Beyond Existing Demand The three tiers of Noncustomers First tier Third Second Your market tier tier First tier-”soon to be” noncustomers who are on the edge, waiting to jump ship. Second tier-’’Refusing’’ noncustomers who consciously choose against your market Third tier: ‘’Unexplored’’ noncustomers who are in markets distant from yours
  • 36. Get the Strategic Sequence Right
  • 37. Buyer utility Is there exceptional buyer utility No-rethink in your business idea? Yes Price Is your price easily accessible to No-rethink the mass of buyers? Yes Cost Can you attain your cost target No-Rethink to profit at your strategic price? Yes Adoption What are the adoption hurdles in actualizing your business idea? No-Rethink Are you addresing them up front? Yes A commercially viable Blue ocean idea
  • 38. Testing for Exceptional Utility The Buyer Utility Map
  • 39. The Six Stages of the Buyer Experience Cycle 1. 2. 3. 4. 5. 6. Purchase Delivery Use Suplemnts mainte Disposal nance Customer Productivity Simplicity Convenience Risk Fun & Image Environmental friendliness
  • 41. Purchase Delivery Use How long does it How long does Does the product require take to find the it take to get the training or expert product you product assistance? need? delivered? Is the product easy to store Is the place of How difficult is it when not in use? purchase to unpack and attractive & install the new How effective are the accessible product? product’s features and functions? How secure is Do buyers have the transaction to arrange Does the product or environment? delivery service deliver far more themselves? If power or options than yes, how costly How rapidly can required by the average and difficult is you make a user? Is it overcharged this? purchase? with bells and whistles?
  • 42. Supplements Maintenance Disposal Do you need Does the Does use of the other products product require product create & services to external waste items? make this maintenance? product work? How easy is it How easy is it to dispose of If so, how to maintain & the product? costly are they? upgrade the product? Are there legal How much time or do they take? How costly is environmental maintenance? issues in disposing of the How much pain do they cause? product safely? How easy are How costly is they to obtain? disposal?
  • 43. Uncovering the Blocks to Buyer Utility
  • 44. Purchase Delivery Use Suppleme Maintena Disposal nts nce Customer Productivity: in which stages are the biggest blocks to customer productivity? Simplicity: in which stages are the biggest blocks to simplicity? Convenience: In which stages are the biggest blocks to convenience? Risk: In which stages are the biggest blocks to reducing risks? Fun & Image: In which stages are the biggest blocks to fun & image? Environmental friendliness: In which stages are the biggest blocks to environmental friendliness?
  • 45. From Exceptional Utility to Strategic Planning Step 1: Identify the Price corridor of the Mass Step 2: Specify a Level Within the Price Corridor
  • 46. From Strategic Pricing to Target Costing The Profit Model of Blue Ocean Strategy
  • 47. The Strategic Price The Target Profit The Target Cost Streamlining & Cost innovations Partnering Pricing Innovations
  • 48. Adoption Of Blue Ocean Idea Before moving further and investing in the new idea, the company must first overcome such fears by educating the following people- Employees Business Partners The General Public
  • 50. Overcome Key Organizational Hurdles The Four Organizational Hurdles to Strategy Execution
  • 51. Cognitive Hurdle An organization wedded to the status quo Political Hurdle Resource Hurdle Opposition from Limited resources powerful vested interests Motivational Hurdle Unmotivated Staff
  • 52. Building Execution into Strategy A company is not only Top Management, nor is it only middle management. A company is everyone from the top to the front lines. The company must create a culture of trust & commitment that motivates people to execute the agreed strategy.
  • 53. The power of fair process How Fair Process Affects People’s Attitudes and Behavior
  • 54. Fair Process Strategy Engagement Formulation Explanation Process Expectation clarity Trust and Attitudes Commitment “I feel my opinion counts” Voluntary Co-operation “I’ll go beyond the call Behavior of duty” Exceeds expectations Self- Initiated Strategy execution
  • 55. The Three E Principles of Fair Process There are three mutually reinforcing elements that define fair process- 1. Engagement 2. Explanation 3. Clarity of Expectation
  • 56. The execution consequences of the presence and absence Of fair process in strategy making Voluntary Intellectual & Trust & Cooperation in Fair Process Emotional Commitment Strategy Recognition execution Intellectual & Refusal to Violation of Fair Distrust & Emotional Execute Process Resentment Indignation Strategy
  • 57. Imitation Barriers to Blue Ocean Strategy Value innovation does not make sense to a company’s conventional logic. Blue ocean strategy may conflict with other companies’ brand image. Natural monopoly: The market often cannot support a second player. Patents or legal permits block imitation. Network externalities discourage imitation.
  • 58. Imitation Barriers to Blue Ocean Strategy contd… High volume leads to rapid cost advantage for the value innovator, discouraging followers from entering the market. Imitation often requires significant political, operational, & cultural changes. Companies that value-innovate earn brand buzz & a loyal customer following that tends to shun imitators.
  • 59. Blue Ocean Strategy Written by W.Chan Kim Renee Mauborgne