Listening Skills Flow of Presentation- Introduction Classification Barriers Effective Listening Benefits Of Effective Listening in Organization Conclusion

1. Listening . . .

2. Group Members:Pranay Adhikari
Kaustubh Barve
Rewat Bharsakle
Prathamesh Borade
Harshal Changediya
Pankaj Dagade
Upendra Gandhe
Sumit Gawali
(01)
(11)
(15)
(22)
(27)
(34)
(42)
(46)

3. Outline
1.
2.
3.
4.
5.
6.
Introduction
Classification
Barriers
Effective Listening
Benefits Of Effective Listening in Organization
Conclusion

4. Hearing vs Listening

Hearing
To perceive sound via the ear

Listening
Listening requires concentration so
that your brain processes meaning from
words and sentences.

6. Process of Listening

7. Types of Listening
Appreciative
Listening
Empathetic Listening
Comprehensive /Active Listening
Critical / Analytical Listening

8. Appreciative Listening
Listening
for pleasure and enjoyment
Describes
use words
how well speakers choose and

9. Empathetic Listening
To
provide emotional support
Understand
the type and intensity of
feelings the speaker is experiencing
without judgement
Not
necessary to agree the same way
with speaker

10. Comprehensive /
Active Listening
Listening
to understand the message of a
speaker
Focuses
on accurately understanding the
meaning of the speaker by verbal an non
verbal communication

11. Critical / Analytical Listening

Listening to evaluate a message for purposes of
accepting or rejecting

Focuses on evaluating whether a message is
logical and reasonable

Challenges the speaker’s message by evaluating
its accuracy and meaningfulness, and utility

Uses critical thinking skills

12. Barriers to Effective
Listening

13. Environmental Barriers
1. The room too hot or too cold
2. The chair uncomfortable
3. The lighting too bright or too dim
4. Bad ventilation; stuffy/smoky atmosphere
5. Noise
7. Sights
6. Smells

14. Linguistic Barriers
2. Monotonous
voice
3. Inappropriate
tone
1. Jargon or specialist language
4. Complex sentences & 5. Hesitant manner
vocabulary
6. Rate of Delivery

15. Personal Barriers
1.Preoccupied with own problems
3.Looking for every opportunity to
interrupt
2.Thinking about own response without
hearing speaker
4. Pseudo Listening

16. Psychological Barriers
1. Anger
2. Own anxiety
3. Frustration, inability to
put across ideas
4. Status difference
5. Prejudice

17. Physiological Barriers
2. Hearing
impairment
3. Tiredness
1. Headache
4. Discomfort, pain, illness
5. Poor eyesight

18. Perceptual Barriers
The speaker and the listener sometimes see the same situation from a
different point of view and this can affect understanding (e.g. parent and child).
Examples of other perceptual barriers are:
•Social/cultural background differences
•Attitude unexpected
•Expectations different
•Appearance of speaker
•Mannerisms
•Accents

19. Content Barrier
What the speaker is saying may also be a barrier to the listener:
1.
2.
3.
4.
5.
6.
Subject of the discussion does not interest us
Speaker goes on for too long
Speaker is saying what we don't want to hear
We have heard it all before
Content is too difficult/simplistic
Content is repetitious

20. What is Effective Listening?
•
•
•
Definition:
Absorbing information
Showing that you are listening and
interested
Providing feedback.
Involves:
Choice of right words and non verbal
cues.
Effective Listeners:
Let speakers know they have heard
and understood the speakers.

21. Essential requirements for
Effective Listening
Intensity
Empathy
Taking
Responsibility

22. Why effective listening is
important?
Improves
relationships
Improves our knowledge
Improves our understanding
Prevents problems escalating
Saves time and energy
Leads to better results

23. Four techniques for Effective
Listening
•
•
•
•
Reflecting:
Letting the other party know that what
they are saying to us is being heard.
Probing:
Asking for additional information.
Deflecting:
Shifting the discussion to a different
topic.
Advising:
Giving advice.

24. Do’s and Don'ts of effective
communication
Face the speaker
and maintain
The eye contact
Be attentive but
relaxed
Give the speaker
regular feedback
Try to visualize things
what speaker is saying
Keep an open
mind

25. Ask questions only to
ensure understanding
Pay attention to
what isn’t said—to
nonverbal cues
Try to feel what the speaker is feeling
Wait for the speaker to pause to ask clarifying questions video

26. BENEFITS OF EFFECTIVE
LISTENING IN AN
ORGANISATION

27. At workplace…
•
•
•
•
•
Effective listening skills leads effective
communication
Reduce misunderstanding
Strong interpersonal relationship
Faster work rate
Personal growth

28. For an organisation…
Retain
talents
Illustrates caring attitude
Emotional intelligence - No conflicts
Maintain reputation
Discover more
Uncover opportunities

29. Conclusion
Essential
Part of Communication
Process
In
Building Relationships
Source
of Information

30. “ If we were meant to talk more
than listen, we would have two
mouths and one ear “
- Mark Twain