Microosft Dynamics CRM 2016 - Unified service desk

1. Unified Service Desk
Microsoft Dynamics CRM - 2016
Part -1

2. What is Unified Service Desk
• In Microsoft Dynamics CRM released Unified
Service Desk Spring 14 Release and Modified on
CRM 2016
• Unified Service Desk is a Desktop Application
which is used to provide a customer care service
application helps to provide Activities (Phone call ,
Email, Task ) and Social Media to support your
customer.
• Unified Service Desk is a Desktop Application that
allow Dynamics CRM interact with 3rd party
Applications
• Unified Service Desk is a Desktop Application
gives agents immediate access to customer data
from CRM and helps guide their actions and along
to way improve customer experience and within a
less time application can be setup and deployed
along with your CRM.

3. Unified Service Desk can be download from here
https://www.microsoft.com/enus/download/details.aspx?id=50355
And its support On-Premised Version for CRM 2013SP1/ 2015 / 2016.

4. Unified Service Desk – Installation

5. • First download Unified Service Desk 2016 Package Deployer and
execute client file and save in your computer.
• It contain following 3 files:
1. CRM2013-6.1.1-USD-PackageDeployer.exe – deploys the server
component
2. UnifiedServiceDesk-amd64.exe – client installer for 64-bit client
machines
3. UnifiedServiceDesk-i386.exe – client installer for 32-bit client machines
• Download the appropriate installer files

6. Deploy the server components using CRM2013-6.1.1-
USD-PackageDeployer.exe
• Run the installer.
• Check the “Click here to accept
the Microsoft Software License
Terms” and then click on
Continue

7. • Then extract the installation files
to a local folder

8. • Click Continue on the Package
Deployer screen
• Provide Dynamics CRM server
link and System Administrator
credentials. Click on Login to
connect.

9. • If the CRM deployment got
multiple organisations, then
select the organisation to
connect.
• On successful authentication, the
installer asks for the type of
package to be imported. Select a
package and then click on Next.

10. • Then appears a Ready to
Install screen, click Next to
continue.

11. • The following screen displays
detailed information about the
selected package and the things
that will be installed on your CRM
instance. Review the information,
and click Next.

12. • the deployment status of the
selected package.
• After the validation completes
successfully, click Next

13. • Choose a folder location and
click on

14. • The next screen displays the
status of the package
deployment.

15. • The next screen would display
the name & information about
the deployed package.
• Click Finish to complete the
deployment.

16. K.Naveen Kumar
Microsoft Dynamics CRM Technical Consultant.