1. CENTER OF INTERNATIONAL
TRANSPORTATION AND TOURISM
GSA of Pegasus Airlines in Ukraine

2. • 15th year in travel and
aviation business
• 5th year with Pegasus family
• The leading operator for
Istanbul in Eastern Ukraine
since 2001
• The leading charter flights
broker in Ukraine

3. • 6 sales offices
• 24/7 customer service
• GSA staff – 35
• 560 agents
• 330 subagents
• 260 BSP agents

4. PC Weekly Flights to UA
20 weekly
flights were
planned in
2014

5. Total 35 employees make Pegasus Ukraine family
Pegasus Airlines GSA structure in UA

6. Group Sales Department
2013 JAN-DEC 2014 JAN-APR
Group
requests
Sold groups %
Group
requests
Sold groups %
761 140 18 126 46 36
Handling all PC group requests in Ukraine
Competitors’offers monitoring and suggestions to Pegasus Airlines
Individual approach to group payments and payment risk insurance

7. Customer Service Department
Call-center
.
Customer
Service
Department
Calls per day
2011 2012 2013 2014
25 40 70 90
• Providing information about PC services
• Assisting guests with reservations on flypgs.com
• Handling guests’complaints
• Contacting all the guests in case of flight delays or cancellations

8. Load Factor
69%
50%
54%
83%
77% 76%74%
59%
63%
HRK DOK LWO
2012
2013
2014

9. Transit flights
Quantity of
flown off
destinations
Transit guests
ratio
HRK DOK LWO
2014 67 57 38
2013 67 58 60
2012 51 46 28
HRK DOK LWO
2014 41% 53% 37%
2013 36% 48% 51%
2012 32% 40% 21%

10. Top 5 Transit Destinations
Domestic International
HRK
AYT
ESB
ADB
ADA
GZT
TLV
BEY
GYD
EBL
ORY
DOK
AYT
ESB
ADB
DLM
ADA
ORY
ATH
BCN
FCO
BGY
LWO
AYT
ADB
ESB
ADA
DLM
TLV
GYD
BEY
ECN
TBS

11. Strict excess baggage collection policy
+
baggage incentive policy
=

12. Sales Structure in UA

13. Subagents’ Sales Structure

14. Reasons for BSP Sales Share Increase
• Clear and simple reservation
system for big IATA agencies
• Inconvenient payment method in
PC reservation system
• Often lower fares in GDS
• Small agencies use online booking
services of IATA consolidators

15. The only way to sell via PC Reservation
System
NB: credit card payment is not acceptable for agencies in UA

16. Possible Ways of PC Reservation System
Sales Increasing
• Possibility of invoice refills by GSA
(like FZ and G9 in UA)
• Stable price difference between
GDS and PC reservation system
• Alternative online sales systems
for small agencies

17. Pegasus Online Reservation System for
Small Agencies on cmpt.com.ua
• Suitable payment methods for small agencies
• Provision of all necessary documents to small agencies
• GSA work optimisation
• Not a competitor to flypgs.com
• Increasing of small agents’ loyalty to Pegasus Airlines

18. THANK YOU FOR YOUR
ATTENTION!