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Kaitlyn Shire Professor Klinkowstein 
Selected Business Article: 
What the sleep doctors won’t tell you 
http://www.bbc.com/capital/story/20140902-how-to-pull-an-all-nighter
Kaitlyn Shire Professor Klinkowstein
Kaitlyn Shire Professor Klinkowstein 
• Pulling an all nighter is risky
Kaitlyn Shire Professor Klinkowstein 
• Keep warm, drink coffee, 
prepare
Kaitlyn Shire Professor Klinkowstein 
• Nourish yourself, eat protein
Kaitlyn Shire Professor Klinkowstein 
Setting / Activity for Ethnographic 
Observation: 
Students preparing for exams
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research, tired students at the gym in the morning.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research Observations 
• Most people at the gym in the 
morning are tired even before 
their workout.
Kaitlyn Shire Professor Klinkowsetin 
Ethnographic Research Observations 
• I witnessed people walking into 
the gym yawning and looking as if 
they just woke up.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research Observations 
• After people at the gym finished 
running, many grabbed their 
water bottle to rehydrate before 
moving on.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research Observations 
• Many people chose to sit on the 
chairs outside of the work out 
area before walking home.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research Observations 
• Almost everyone walking out 
was sweaty and partially out of 
breath.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Research Findings 
• Before and after working out, 
people appear to be tired.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
IDEO TSA Project 
• IDEO had to make airport check 
points a calmer environment for 
passengers to make potential 
threats stand out.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
IDEO TSA Project 
• A training system was designed for 
TSO’s to emphasize the study of 
human behaviors
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
IDEO TSA Project 
• TSA was designed to help us never 
forget 9/11.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Ethnographic Research- Who are 
the users? 
• Ethnographic research is 
essential to the design research 
process.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Ethnographic Research- Who are 
the users? 
• IDEO observed and interviewed 
passengers at TSA to have a better 
understanding of the culture.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Ethnographic Research- Who are 
the users? 
• The findings led IDEO to change 
the physical layout of the airport 
and lobby.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Going Deeper, Seeing Further 
• Ethnographic researchers need to 
look for less obvious ways to 
inform our thinking.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Going Deeper, Seeing Further 
• By listening to people interact, 
watch their behavior, and study 
their culture we see the world the 
way they do.
Kaitlyn Shire Professor Klinkowstein 
Ethnographic Reading Summary 
Going Deeper, Seeing Further 
• Ethnographic research must keep 
evolving as we do, because as 
people change, so do their 
needs.
Kaitlyn Shire Professor Klinkowstein 
Tagline Research 
• “Coca-Cola refreshes you best.” 
Coca-Cola 
• “Share moments. Share life”- 
Kodak 
• “Eat fresh”- Subway
Kaitlyn Shire Professor Klinkowstein 
New Tagline 
• “Sleep well.”
Kaitlyn Shire Professor Klinkowstein 
Raw Background Images
Kaitlyn Shire Professor Klinkowstein 
Blurred Background Images
Kaitlyn Shire Professor Klinkowstein 
Image and Tagline Study
Kaitlyn Shire Professor Klinkowstein 
Infographic Elements 
• App 
• Sound 
• Touch 
• Better grades 
• Improved mental health 
• Improved physical health
Kaitlyn Shire Professor Klinkowstein
Kaitlyn Shire Professor Klinkowstein
Kaitlyn Shire Professor Klinkowstein
Kaitlyn Shire Professor Klinkowstein
Kaitlyn Shire Professor Klinkowstein 
Imagined Product/Service, In Situ Visualization 
Selected Environment/User Image
Kaitlyn Shire Professor Klinkowstein 
Imagined Product/Service, In Situ Visualization 
Selected Device Image
Kaitlyn Shire Professor Klinkowstein 
Imagined Product/Service In situ Visualization

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Slide show containing corrected assignment 6

  • 1. Kaitlyn Shire Professor Klinkowstein Selected Business Article: What the sleep doctors won’t tell you http://www.bbc.com/capital/story/20140902-how-to-pull-an-all-nighter
  • 2. Kaitlyn Shire Professor Klinkowstein
  • 3. Kaitlyn Shire Professor Klinkowstein • Pulling an all nighter is risky
  • 4. Kaitlyn Shire Professor Klinkowstein • Keep warm, drink coffee, prepare
  • 5. Kaitlyn Shire Professor Klinkowstein • Nourish yourself, eat protein
  • 6. Kaitlyn Shire Professor Klinkowstein Setting / Activity for Ethnographic Observation: Students preparing for exams
  • 7. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 8. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 9. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 10. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 11. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 12. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 13. Kaitlyn Shire Professor Klinkowstein Ethnographic Research, tired students at the gym in the morning.
  • 14. Kaitlyn Shire Professor Klinkowstein Ethnographic Research Observations • Most people at the gym in the morning are tired even before their workout.
  • 15. Kaitlyn Shire Professor Klinkowsetin Ethnographic Research Observations • I witnessed people walking into the gym yawning and looking as if they just woke up.
  • 16. Kaitlyn Shire Professor Klinkowstein Ethnographic Research Observations • After people at the gym finished running, many grabbed their water bottle to rehydrate before moving on.
  • 17. Kaitlyn Shire Professor Klinkowstein Ethnographic Research Observations • Many people chose to sit on the chairs outside of the work out area before walking home.
  • 18. Kaitlyn Shire Professor Klinkowstein Ethnographic Research Observations • Almost everyone walking out was sweaty and partially out of breath.
  • 19. Kaitlyn Shire Professor Klinkowstein Ethnographic Research Findings • Before and after working out, people appear to be tired.
  • 20. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary IDEO TSA Project • IDEO had to make airport check points a calmer environment for passengers to make potential threats stand out.
  • 21. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary IDEO TSA Project • A training system was designed for TSO’s to emphasize the study of human behaviors
  • 22. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary IDEO TSA Project • TSA was designed to help us never forget 9/11.
  • 23. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Ethnographic Research- Who are the users? • Ethnographic research is essential to the design research process.
  • 24. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Ethnographic Research- Who are the users? • IDEO observed and interviewed passengers at TSA to have a better understanding of the culture.
  • 25. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Ethnographic Research- Who are the users? • The findings led IDEO to change the physical layout of the airport and lobby.
  • 26. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Going Deeper, Seeing Further • Ethnographic researchers need to look for less obvious ways to inform our thinking.
  • 27. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Going Deeper, Seeing Further • By listening to people interact, watch their behavior, and study their culture we see the world the way they do.
  • 28. Kaitlyn Shire Professor Klinkowstein Ethnographic Reading Summary Going Deeper, Seeing Further • Ethnographic research must keep evolving as we do, because as people change, so do their needs.
  • 29. Kaitlyn Shire Professor Klinkowstein Tagline Research • “Coca-Cola refreshes you best.” Coca-Cola • “Share moments. Share life”- Kodak • “Eat fresh”- Subway
  • 30. Kaitlyn Shire Professor Klinkowstein New Tagline • “Sleep well.”
  • 31. Kaitlyn Shire Professor Klinkowstein Raw Background Images
  • 32. Kaitlyn Shire Professor Klinkowstein Blurred Background Images
  • 33. Kaitlyn Shire Professor Klinkowstein Image and Tagline Study
  • 34. Kaitlyn Shire Professor Klinkowstein Infographic Elements • App • Sound • Touch • Better grades • Improved mental health • Improved physical health
  • 35. Kaitlyn Shire Professor Klinkowstein
  • 36. Kaitlyn Shire Professor Klinkowstein
  • 37. Kaitlyn Shire Professor Klinkowstein
  • 38. Kaitlyn Shire Professor Klinkowstein
  • 39. Kaitlyn Shire Professor Klinkowstein Imagined Product/Service, In Situ Visualization Selected Environment/User Image
  • 40. Kaitlyn Shire Professor Klinkowstein Imagined Product/Service, In Situ Visualization Selected Device Image
  • 41. Kaitlyn Shire Professor Klinkowstein Imagined Product/Service In situ Visualization