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IT Automation Positioning as a Valued Partner
- 1. UC4 ONE Automation Positioning IT as a Valued Partner 1 - © UC4 Software. All rights reserved.
- 2. The Move to Mobile and Web Within the next 3 years • 1/3 of those surveyed believe 75-100% of User Experience will be digital driven • 1/3 of those surveyed believe 50-74% of User Experience will be digital driven 4 4 - © UC4 Software. All rights reserved. - © UC4 Software. All rights reserved.
- 3. Forrester Study Support What are the limitations of your current IT tools and processes? Requires too much manual scripting or coding to work properly 50% Limited understanding of them (too much “tribal knowledge” is required to use them effectively 43% Not broad enough (they don’t work with multiple systems) 41% Too hard to use (it’s difficult to write policies, for example) Skill levels are too low 31% (we don’t have the skills to use them effectively) 21% 0 10 20 30 40 50 5 - © UC4 Software. All rights reserved.
- 4. How Bad is the Pain? • Of Businesses rate delayed 85% functionality a critical problem • Of Businesses feel this has a severe 68% impact on revenues • Of Businesses would fund a project to 93% improve by just 25% within 18 months 6 - © UC4 Software. All rights reserved.
- 5. Components of Business Processes Workflows Span Business, Applications and Infrastructure 7 - © UC4 Software. All rights reserved.
- 6. Business Process Resiliency & Agility is Needed Primary Workflow Alternate Workflow Closed Loop Orchestration based on intelligent forecasting and remediation 8 - © UC4 Software. All rights reserved.
- 7. Applications are Dynamic and Creating Complexity 9 - © UC4 Software. All rights reserved.
- 8. Infrastructure Complexity is Growing Distributed Computing - Job Scheduling - Runbook Cloud & Web Mainframe - MFT - Service Level Assurance - Batch Scheduling - VM Automation - Consolidation - Modernization - Commodity Scale Out 10 - © UC4 Software. All rights reserved.
- 9. Experience and Systems are Consolidating Mail, Office, Blog Mobile Physical Storefront s, Social Networks Messenger Mobile Online Store SaaS LOB Apps Online Store ERP SaaS CRM Sales & Service Data Analytics Social Networks IaaS Storage eSourcing PaaS Customer Physical Storefront Development 11 - - © UC4 Software. All rights reserved. 11 © UC4 Software. All rights reserved.
- 10. Automation Areas are Converging around Processes Future Present Traditional Business & Custom In-House Applications Service Level Run Book Automation Management Planning Workload ONE Automation App Release Automation Application and Process Control ITAutomation Automation Process Automation Data Transfer Virtualization Automation Pre- Production Operations Application Production Application Lifecycle Retired Begins 12 - © UC4 Software. All rights reserved.
- 11. Fewer Systems will require fewer tools How many tools support your #1 business process today? 0 to 5 tools 24% 23% 6 to 15 tools 16+ tools 53% 13 - © UC4 Software. All rights reserved.
- 12. Total Economic Impact Benefits Improved IT Productivity gains to exceed $4.5 M per year Productivity Reduced IT Expect to save approximately $268.920 per year Costs Increased Improvements to availability and uptime contribute Availability $229,072 in value per year ONE Automation customers were able to save Improved Business $431,600 annually in labor savings from Workflows automating business workflows 14 - © UC4 Software. All rights reserved.
- 13. Total Economic Impact ITPA Value Benefits Improved Value Increased Resource Availability & Utilization Uptime 5% 4% Fewer Headcount from Automation 8% Staff Productivity from Automation Productivity Gain 30% from Fewer Failures 53% 15 - © UC4 Software. All rights reserved.
- 14. Business Requires Intelligent Closed-Loop Orchestration Multiple inbound data sources and events impact SLA’s + Business Requirements + Penalties/Costs + Availability Business / IT Context Decision Automation Pattern Seeking Action Automation 16 - © UC4 Software. All rights reserved.
- 15. UC4 ONE Automation 17 - © UC4 Software. All rights reserved.
- 16. Automate the Process – Break Down the Silos Release Resolution Control Processes Service Delivery Processes Process Processes Release IT Config Change SLA Production Continuity Availability Capacity Service Service Capacity Incident Problem … … … Mgmt Mgmt Mgmt Mgmt Reporting Reporting Control Mgmt Mgmt Mgmt Mgmt Mgmt 18 - © UC4 Software. All rights reserved.
- 17. Thank you! 19 - © UC4 Software. All rights reserved.
Hinweis der Redaktion
- “By 2017 the CMO will Spend More on IT Than the CIO." Marketing budgets are large and growing more rapidly than those in IT. - Gartner analyst Laura McLellan
- You can see that IT growth rates have declined dramatically and are rising slowly. Given high activity levels around computing that we see in the enterprise, we can conclude that most organizations view IT as a means to increase productivity and efficiency, rather than a source of innovation and business transformation. - Gartner analyst, Mark P. McDonald
- UC4’s ONE Automation™ solution provides a Single Vendor, Single Platform, Single agent solution for Enterprise wide orchestration and automation needs in support of end-to-end business operational requirements.UC4’s ONE Automation™ transforms business operations by eliminating the delay in IT response to changing business requirements.UC4’s ONE Automation™ solution enables organizations to connect IT service delivery with business demand. Combining real-time intelligence with just-in-time execution ensures customers can automate processes that traverse on-premises, virtualized and cloud computing platforms at low risk and cost.UC4’s ONE Automation™ controls the execution of applications and services, including the orchestration of underlying infrastructure components or resources required to optimize and efficiently match the supply of resources to the demand for the applications and services.
- IT Architectures are becoming more complex and disparate. To ensure best of breed and maximum capabilities to support growth, creating flexibility for innovation whilst at the same time supporting cost transfer from CAPEX to OPEX has seen more and more companies make use of outsourcing (like IaaS and PaaS), externally managed services (like SaaS application, e.g. salesforce.com and service now), and this means that business processes require more and more from IT to ensure onsite, offsite and hosted capabilities work seamlessly together.For example, mobile applications to take orders on the shop floor need to inform fulfillment systemsHosted Web applications to take online orders, then need to start internal processesOutsourced Payroll needs to take feeds from internal ERP systemsSocial networking for marketing needs to update internal analyticsIaaS used to accommodate spikes in the ERP usageAnalytics that must run across all of these environments to keep the business informedCustomer experience, business continuity and operations compliance are pushing IT operations for more service-level assurance with lower costs at scale. IT operations is increasingly the enabler or bottleneck to the business.IT Operations is about supporting the 3 types of business workflows: customer-facing, supplier-facing and internal, as these workflows cut across applications and infrastructure. This is more challenging with tighter workflow execution requirements, scale up and down capabilities based on market events and the inter-dependencies between business workflows and IT process flowsstrates the ever increasing IT landscape and the increasing use of internal and external capabilities orchestrated via single business processes.
- Last revised: 2012-08-09
- Last revised: 2012-08-09
- UC4’s ONE Automation™ solution provides a Single Vendor, Single Platform, Single agent solution for Enterprise wide orchestration and automation needs in support of end-to-end business operational requirements.UC4’s ONE Automation™ transforms business operations by eliminating the delay in IT response to changing business requirements.UC4’s ONE Automation™ solution enables organizations to connect IT service delivery with business demand. Combining real-time intelligence with just-in-time execution ensures customers can automate processes that traverse on-premises, virtualized and cloud computing platforms at low risk and cost.UC4’s ONE Automation™ controls the execution of applications and services, including the orchestration of underlying infrastructure components or resources required to optimize and efficiently match the supply of resources to the demand for the applications and services.UC4 ONE Platform is fast becoming the foundation to the new Service Governance philosophy. With ONE Automation™ we enable our customers to fully optimize IT operational performance, delivering maximum responsiveness at minimum cost with greatest efficiency and reliability. It pays to rethink automation.We have a clear vision for the future of automation …a 360° solution to all business automation needs. As the biggest pure-play automation vendor, we are the domain experts …the brains and bridge to and through the cloud …a trusted guide on your journeyWe control the execution of applications and IT services across multiple platforms, orchestrating underlying infrastructure in any environment, physical, virtual and cloudWe deliver the highest form of predictive, context-aware, real-time intelligence We have greater visibility of your infrastructure and application environments than any other automation provider We are the only vendor with a single product on a single platform with a single, unified, highly scalable solution, massively improving service quality, time-to-value, cost of ownership and ROI