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The Competency
           Convergence:
         Core Skills and
    Knowledge of Library
            and Museum
          Professionals
Julia Garnett | @jzgarnett | jzgarnett.com
                             QUT New Grad
GLAM
Impetus for Research
Information Professionals
Skills and Knowledge
How Can We Evolve
What’s Next?
Galleries | Libraries | Archives | Museums


               Image: A logo for the GLAM Ambassador Steering Committee.
 http://outreach.wikimedia.org/wiki/GLAM/Ambassadors_%26_Interns/Steering_Committee
Background and Impetus for
        Research
An interest in GLAM and
modern information roles

Paul Marty (USA) believes
the library and museum
professions have developed
similar skills and knowledge

Research in the LIS space by
Helen Partridge & Gill Hallam
(2004 - The Double Helix)
Background and Impetus for
        Research
No corresponding research
or literature was found in the
museum space

“Museum information
professionals are among the
least studied of all consumers
and producers of museum
resources.”
- Gilliland-Swetland & White, 2004
Aims and Objectives
To learn more about the
GLAM space, especially
museums and libraries

To discover the skills and
knowledge needed for
current museum roles

To assess the core skills and
background knowledge
possessed by both museum
and library professionals
Information Professionals
Same Same, but Different
“Just as LIS professionals have shifted their
focus away from the ‘user in the life of the
library’ to the ‘library in the life of the user,’
cultural heritage information professionals
have engaged in a similar shift from the ‘visitor
in the life of the museum’ to the ‘museum in
the life of the visitor.’ ”

- Marty, 2012
Same Same, but Different
“The role of the museum information professional is
changing so rapidly that any attempt to define precisely
the responsibilities with it likely would become quickly
outdated, especially if one attempts to specify particular
skills or technologies as requirements.

In seeking individuals capable of filling such a position,
then, museum administrators need employees who are
just as capable of helping them define the very role
they need to play in the museum.”

- Marty, 2008
Same Same, but Different
“[Cultural heritage institutions] will require new
information professionals to look beyond
specific technical abilities and see how their
skills can help their institutions’ users access
cultural heritage information resources.”



CHIPS Workshop Report, 2008
Skills and
Knowledge
The Research Approach
Conduct a literature review
to collect existing empirical
data on library professionals
in Australia

Undertake online
questionnaire of Australian
museum professionals

Compare findings from the
literature and questionnaire
Library Skills & Knowledge



 Skills and knowledge required
 in the LIS sector were drawn
 from existing literature
Management                              Generic
Collection management and development    Skills
Information management
Information and society
Information Organisation
Information services
Information resources and retrieval
Information systems
Records management and archives
Ethics and legal responsibility
Information Services
Information literacy instruction
Web content management
Research
Transferable
                                      Skills
Information literacy
Lifelong learning
Teamwork
Communication
Ethics and Social Responsibility
Project Management
Critical Thinking
Problem Solving
Business Acumen
Self Management


(Partridge & Hallam 2004)
Museum Skills & Knowledge



Skills and knowledge from
North American and British
studies formed the basis for
the questionnaire
Personal Skills
     Flexibility & Adaptability
              Professionalism
                   Reliability
                   Commitment
                      Interest
             Trustworthiness
Willingness to learn & develop
                   Enthusiasm
                    Creativity
                   Imagination
              Customer Focus
          Public service ethos
                                  0      25     50       75          100
                                      Agree   Neutral     Disagree
               Skills from: ICOM - the International Council of Museums
              & UK study by Maurice Davies, The Tomorrow People (2007)
Generic Skills
          Commitment

            Teamwork

     Critical Thinking

Written Communication

  Oral Communication

      Computer Skills

        Interpersonal

           Leadership

   Social Media Skills

                         0      25      50       75          100
                             Agree    Neutral     Disagree
      Skills from: ICOM - the International Council of Museums
     & UK study by Maurice Davies, The Tomorrow People (2007)
Discipline Knowledge
               Interpretation

      Collections Management

          Curatorial Practice

      Knowledge of Standards

Visitor Response & Engagement

       Exhibition Development

        Financial Management

                                0      25       50       75          100
                                    Agree     Neutral     Disagree
               Skills from: ICOM - the International Council of Museums
              & UK study by Maurice Davies, The Tomorrow People (2007)
Discipline Knowledge
       Knowledge of Standards
Vistitor Response & Engagement
             Legal & Copyright
    Social & Political COntexts
      Visitor Services & Public
                Museum Theory
             Research Methods
                 Conservation
                     Education
       Publications & Products
                                  0      25      50        75         100
                                      Agree    Neutral     Disagree
                Skills from: ICOM - the International Council of Museums
               & UK study by Maurice Davies, The Tomorrow People (2007)
How Can We Evolve?
Evolve Your Thinking

Can a museum information professional gain employment
in a library?

  Libraries emphasise qualifications

  Professional bodies

  Skills and knowledge are applicable
Evolve Your Thinking

Can a library information professional gain employment in
a museum?

  Museums emphasise experience

  Volunteering and internships

  Skills and knowledge are applicable
Evolve Your Approach

Both Libraries and Museums are under stress

  Budget

  Technology

  User Needs
Evolve Your Profession

Both Libraries and Museums are responding

  Changing role of Information Professionals

  Cultural Institution Convergence

  Accreditation and Education
What’s Next?
other arms of GLAM?

multi-skilled professionals

education and training

professional development

collaboration
Any   Questions?

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The Competency Convergence: Core Skills and Knowledge of Library and Museum Professionals

  • 1. The Competency Convergence: Core Skills and Knowledge of Library and Museum Professionals Julia Garnett | @jzgarnett | jzgarnett.com QUT New Grad
  • 2. GLAM Impetus for Research Information Professionals Skills and Knowledge How Can We Evolve What’s Next?
  • 3. Galleries | Libraries | Archives | Museums Image: A logo for the GLAM Ambassador Steering Committee. http://outreach.wikimedia.org/wiki/GLAM/Ambassadors_%26_Interns/Steering_Committee
  • 4. Background and Impetus for Research An interest in GLAM and modern information roles Paul Marty (USA) believes the library and museum professions have developed similar skills and knowledge Research in the LIS space by Helen Partridge & Gill Hallam (2004 - The Double Helix)
  • 5. Background and Impetus for Research No corresponding research or literature was found in the museum space “Museum information professionals are among the least studied of all consumers and producers of museum resources.” - Gilliland-Swetland & White, 2004
  • 6. Aims and Objectives To learn more about the GLAM space, especially museums and libraries To discover the skills and knowledge needed for current museum roles To assess the core skills and background knowledge possessed by both museum and library professionals
  • 8. Same Same, but Different “Just as LIS professionals have shifted their focus away from the ‘user in the life of the library’ to the ‘library in the life of the user,’ cultural heritage information professionals have engaged in a similar shift from the ‘visitor in the life of the museum’ to the ‘museum in the life of the visitor.’ ” - Marty, 2012
  • 9. Same Same, but Different “The role of the museum information professional is changing so rapidly that any attempt to define precisely the responsibilities with it likely would become quickly outdated, especially if one attempts to specify particular skills or technologies as requirements. In seeking individuals capable of filling such a position, then, museum administrators need employees who are just as capable of helping them define the very role they need to play in the museum.” - Marty, 2008
  • 10. Same Same, but Different “[Cultural heritage institutions] will require new information professionals to look beyond specific technical abilities and see how their skills can help their institutions’ users access cultural heritage information resources.” CHIPS Workshop Report, 2008
  • 12. The Research Approach Conduct a literature review to collect existing empirical data on library professionals in Australia Undertake online questionnaire of Australian museum professionals Compare findings from the literature and questionnaire
  • 13. Library Skills & Knowledge Skills and knowledge required in the LIS sector were drawn from existing literature
  • 14. Management Generic Collection management and development Skills Information management Information and society Information Organisation Information services Information resources and retrieval Information systems Records management and archives Ethics and legal responsibility Information Services Information literacy instruction Web content management Research
  • 15. Transferable Skills Information literacy Lifelong learning Teamwork Communication Ethics and Social Responsibility Project Management Critical Thinking Problem Solving Business Acumen Self Management (Partridge & Hallam 2004)
  • 16. Museum Skills & Knowledge Skills and knowledge from North American and British studies formed the basis for the questionnaire
  • 17. Personal Skills Flexibility & Adaptability Professionalism Reliability Commitment Interest Trustworthiness Willingness to learn & develop Enthusiasm Creativity Imagination Customer Focus Public service ethos 0 25 50 75 100 Agree Neutral Disagree Skills from: ICOM - the International Council of Museums & UK study by Maurice Davies, The Tomorrow People (2007)
  • 18. Generic Skills Commitment Teamwork Critical Thinking Written Communication Oral Communication Computer Skills Interpersonal Leadership Social Media Skills 0 25 50 75 100 Agree Neutral Disagree Skills from: ICOM - the International Council of Museums & UK study by Maurice Davies, The Tomorrow People (2007)
  • 19. Discipline Knowledge Interpretation Collections Management Curatorial Practice Knowledge of Standards Visitor Response & Engagement Exhibition Development Financial Management 0 25 50 75 100 Agree Neutral Disagree Skills from: ICOM - the International Council of Museums & UK study by Maurice Davies, The Tomorrow People (2007)
  • 20. Discipline Knowledge Knowledge of Standards Vistitor Response & Engagement Legal & Copyright Social & Political COntexts Visitor Services & Public Museum Theory Research Methods Conservation Education Publications & Products 0 25 50 75 100 Agree Neutral Disagree Skills from: ICOM - the International Council of Museums & UK study by Maurice Davies, The Tomorrow People (2007)
  • 21. How Can We Evolve?
  • 22. Evolve Your Thinking Can a museum information professional gain employment in a library? Libraries emphasise qualifications Professional bodies Skills and knowledge are applicable
  • 23. Evolve Your Thinking Can a library information professional gain employment in a museum? Museums emphasise experience Volunteering and internships Skills and knowledge are applicable
  • 24. Evolve Your Approach Both Libraries and Museums are under stress Budget Technology User Needs
  • 25. Evolve Your Profession Both Libraries and Museums are responding Changing role of Information Professionals Cultural Institution Convergence Accreditation and Education
  • 26. What’s Next? other arms of GLAM? multi-skilled professionals education and training professional development collaboration
  • 27. Any Questions?

Hinweis der Redaktion

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  3. In the early 1800s, libraries, museums and galleries were often housed in one building, and there was very little separation. With the onset of digital collections and objects, cultural institutions may blur the lines between libraries and museums. Natural History Museums with a library\nIn North America, “Gallery” is often incorporated into what we know as a Museum, so some American and Canadian papers will refer to the group as LAM.\n
  4. Marty is quite prolific and respected in the field of information studies. Since the early 2000s, he has published several papers that evaluate the museum profession. Marty holds a PhD in Library and Information Science from the University of Illinois.\nThe Double Helix asked, What are the generic capabilities required by the Library and Information Professional for the twenty-first century? \n and What is the discipline knowledge required by the Library and information Professional for the twenty-first century? so I have taken these concepts and applied them to museum information professionals.\nCentral Institute of Technology Library : suspended sculpture made of weeded book pages.\n\n\n
  5. My research will address a gap in the literature. Its scope is not as broad as I would like but it’s a place to start.\n(Gilliland-Swetland & White, as cited in Marty, 2008)\n
  6. I hope to contribute to the field of information studies. Since the 1990s there has been a rise in literature focused on the GLAM space. By assessing the core skills and knowledge of museum and library professionals, I hope to uncover any parallel skills, and open up discussion for collaborative projects and staff exchanges between cultural institutions in the future.\n
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  12. My methodology involved survey research, with a questionnaire as the data collection method. The questionnaire included qualitative and quantitative questions, a demographic section, and a likert scale with a matrix of skills and knowledge for respondents to rank.\n\n
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  16. The open-ended questions were drawn from Marty (2006 Meeting User Needs), in which the author considers the results of a series of interviews. Open-ended questions were deemed necessary for the survey of museum professionals, in order to obtain qualitative and explanatory responses.\nSkills lists were collated from a number of sources, including ICOM - the International Council of Museums, which is the equivalent of ALIA, a UK study by Maurice Davies called The Tomorrow People: Entry into the Museum Workforce, and Partridge & Hallam’s Double Helix paper.\nI pulled common skills and narrowed them down to a total of 35. These 35 were split into three categories: Personal Skills, Generic/Transferable/Soft Skills, and Disciplinary Knowledge. The categories came from Partridge & Hallam’s Double Helix paper, and were chosen for clarity and ease of classification. Partridge & Hallam surveyed South East Queensland library and information (LIS) professionals in 2004, which provided an excellent starting point for my research. I chose to send a questionnaire because I wanted to reach a wider audience than S.E. QLD. I did however limit respondents to Australia.\n
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  23. 48% of my respondents had volunteer experience in a museum\n
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