At Jeff Pulver's Social Media Jungle at CES 2010 I gave a 15 minute presentation called "Listen & Hear." I talk about the value of leveraging Social Media tools to listen to and engage with your customers, and I give some examples from Myxer.com, where I am VP Business Development and Chief Evangelist. You can find me at jeffreysass.com. The video of the presentation is at http://vimeo.com/8699231

1. listen & hear @sass

6. don’t be a pinhead

11. shoutingis soold school...

13. listeningisbetter

15. social media

16. social media is not an industry

25. brand

26. product

27. name

28. industry

29. competition

32. truth

33. transparency

34. too much information

35. what’s important?

38. search

39. keywords

40. #hashtags

41. real-time

43. customers

44. marketing

45. sales

46. support

56. now what?

57. listen

58. hear

59. hear

60. helpfulear

61. hengagingar

62. heaccessibler

63. hearesponsive

64. helpfulengagingaccessibleresponsive

66. listen & hear @sass www.jeffreysass.com www.myxer.com