At June 24th, in the Almere Boathouse, the Exser XQ sessions took place. These are the slides of Paul Hekkert from Delft University of Technology (2/3)
10. Product experience ... the awareness of the psychological effects elicited by the interaction with a product, including the degree to which all our senses are stimulated, the meanings and values we attach to the product, and the feelings and emotions that are elicited. Schifferstein & Hekkert (2008) 1 aesthetic experience (dis)pleasing to the senses 2 experience of meaning attribution of meaning, through e.g. mental models, body 3 emotional experience match / mismatch concerns
24. How can we effectively and efficiently design successful (intelligent) Product Service Systems that provide a holistic and fulfilling user experience and strong economic and societal benefits?
29. The experience of LOVE in person-product relationships Beatriz Russo (2010) “ I always remember the first time I saw these sunglasses. I was in this shop in NY looking for glasses. And I always had problems finding ones that fit well and that look good. I saw these, put them on and I felt like they were made for me, I don’t know. It was so strange. I felt like I had to have them (…) I never had something like this with anything else. Just with these glasses.”
30. The experience of LOVE in person-product relationships Beatriz Russo (2010) INTIMACY 1 “I feel close and connected to ______” 2 “I feel that I can rely on _____ when I need it” 3 “I have a feeling that ______ and I understand each other well” 4 “I support and protect _______” 5 “I value having ______ around me” PASSION 1 “I have a feeling that ______ was specially made for me” 2 “I really enjoy physical interaction with _______” 3 “I prefer to use/own _______ more to using/owning any other” 4 “I find ______ very attractive” 5 “I fantasize about ______” COMMITMENT 1 “I feel that I will always use/own _______” 2 “I feel responsible for _______” 3 “I am prepared to keep _______ no matter what” 4 “Because I plan to keep _______, I try not to over-use it” 5 “I wouldn’t trade ________ for any other”