NYLA 2010 Panel Discussion

1. SINGLE SERVICE DESK
Monroe Community College
Katherine Jenkins
Assistant Director of Operations and Personnel

2. PHILOSOPHY
 Streamline operations
 Reduce runaround
 Technological considerations

3. TRANSITION
 Phase I
 One Point Service Committee organized
2007-2008.
 In early 2010, the Committee reorganized to
include One Point Service issues in addition
to Library Environment. (renamed LEAPS)

4. TRANSITION
 Phase II
 Actual Single Service Point occurred August
2009
 Signage for Single Service was completed
and placed to help students navigate.
 Line cordon was removed to make space
more movable in front of Single Service.

5. TRANSITION
 Phase III
 Pending renovation to expand the space for
One Point Service.

6. PERSONNEL MANAGEMENT MODEL
Clerical personnel in circulation/access service area will report to the librarian on duty if a question arises
needing professional direction
Librarians Clerks
Clerical scheduling and daily operations will be managed by a Principal Library Clerk.
Senior Library Clerks Principal Library Clerk
Librarians will be co-located at the combined service desk.
Clerks Librarians

7. BEFORE-INFORMATION DESK

8. BEFORE-CHECKOUT DESK

9. AFTER-ONE POINT SERVICE DESK

10. CURRENT CONSIDERATIONS
 Training for support staff to assist with basic
reference questions.
 Create opportunities for support staff to
attend technology related workshop.
 Encourage professional development
opportunities for librarians.

11. FUTURE POSSIBILITIES
 Additional service points to consider
 Technology assistance
 ILL (support and visibility)
 Student e-mail
 Productivity software (Word, EXCEL,
PowerPoint, etc).

12. PRO CONS
Staff Collaboration
Streamline
operations
Reduce
runaround
More change
Transition for
collaboration
Concern for
patron
privacy
Loss of
familiarity
Change?

13. QUESTIONS
 Contact:
Katherine Jenkins
Monroe Community College
ETS: Libraries
kjenkins@monroecc.edu
585-292-2320