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Chick fil-a managerial analysis presentation
1. Managerial Analysis
Justin Doss
BML - 313 Principles of Management
Workshop 5: December 20, 2011
2. Chick-Fil-A History
Began as Dwarf House in
Hapeville, Georgia in 1946
Founded by S. Truett
Cathy
Original Menu Burgers
and Milkshakes
Pioneer of in mall
restaurants in 1967
3. Planning
Chick-Fil-A's Mission: To be America's best quick
Mission
service restaurant
Purpose: “To glorify God by being a faithful steward of all
that is entrusted to us and to have a positive influence on all
who come in contact with Chick-Fil-A.”
4. Chick-Fil-A Today
Headquarters in College Park, GA
Located in 39 States mostly Southern states
Still found in malls, Free Standing units,Dwarf Houses,Truett's
grill, Drive Thru only restaurants, licensed outlets, and lunch
counters
Gradually growing in United States
Expanded to South Africa
5. Positioning
Charity, Community involvement, Scholarships
High end of fast food price spectrum
Unique Recipes
Quality ingredients
Healthier food choices
Closed on Sundays
6. Creative Strategy
“Eat Mor Chikin” Ad Campaign
created by Richard's group in
'95
Wanted a unique identity
Budget for advertising was low
Brand Appeal
7. Advertising & Promotion Strategy
Billboards
Radio
Flyers with Coupons
Sponsorships
TV Advertisements
Merchandise Sales
Social Media
9. Customers
Family Focused
Children
Eat
Breakfast/Lunch/Dinner
10. Competitors
McDonald’s
Burger King
Taco Bell
Subway
KFC – Chick-Fil-A's major competitor in chicken sales
11. Organizing
Centralized – Decisions
are made from the top
down to the lower
levels
Formalization – Rules
and Regulations they
expect each employee
to follow based off
Christian principles
12. Organizing
Hierarchical:Flat/Tall -They try to eliminate the number of
layers they have yet they are more like a Tall structure
because the number of employees that report to the
managers is not that great due to the fact each restaurant
has their own manager.
Departmentalization – Each employee is grouped by
what they do and each group has a specific function but
employees can be used to fill multiple roles.
Mechanistic – They have a clear job description for each
employee and they are often slow to change because
they try to keep the company as true to the heart of the
founder as possible.
13. Employees
Corporate
Operators
Managers
Front line
14. Leading
Servant Leadership
Greatest/Servant
“Anyone who desires to be
the greatest must be the
servant.” - Jesus Christ
2nd Mile Customer Service
“If anyone asks for your coat
give them your scarf also.”
- Jesus Christ
Left to Right: Donald Cathy (Senior Vice
President) Dan Cathy (CEO), Truett Cathy
(Founder)
15. Leading
Practice What you Preach
Lead by example
Encourages employees
to lead by example at
work and in their
personal lives
Lead, Live, Love -
Married employees
16. Leading
Founder: Truett Cathy “Companies that create lofty
goals lose sight of their
CEO: Dan Cathy core values.” -Truett Cathy
President: Jim Collins
18. POS
Windows based System (Powers Registers/Back office
Systems)
Point of Sale system
Corporate over sees operation for all locations (1,500)
Captures and Maintains all store data
Inventory
Store Sales
Every Customer Transaction
19. Financial
Restaurant Industry brings in $120 Billion
50% Specializes in Hamburgers
Sales $3.5 Billion last year and expected to increase
#2 Restaurant in the quick service restaurant Industry
Merchandise Sales:
$25 Million from Calenders, Bobble heads,etc.
20. Recommendations
Recommendation 1:
Stick to the Core of their Mission and Purpose
Why?:
Set apart from the industry
Customers have faith in company that has faith
Keeps them from making financial gain 1st priority
People oriented (Customers/Employees)