More Related Content Similar to Principle of Management ch1 (20) More from julianmillar (20) Principle of Management ch11. PowerPoint Presentation by Charlie CookPowerPoint Presentation by Charlie Cook
Copyright Ā© 2005 Prentice Hall, Inc.Copyright Ā© 2005 Prentice Hall, Inc.
All rights reserved.All rights reserved.
8th
edition
Steven P. Robbins
Mary Coulter
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rights reserved. 1ā2
L E A R N I N G O U T L I N E
Follow this Learning Outline as you read and study this chapter.
Who Are Managers?
ā¢ Describe who is doing managerial work in todayās
organizations.
ā¢ Define who managers are.
ā¢ Explain how manager differ from non-managerial
employees.
ā¢ Discuss how to classify managers in organizations.
What Is Management?
ā¢ Define management.
ā¢ Contrast efficiency and effectiveness.
ā¢ Explain why efficiency and effectiveness are important to
management.
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L E A R N I N G O U T L I N E (contād)
Follow this Learning Outline as you read and study this chapter.
What Do Managers Do?
ā¢ Describe the four functions of management.
ā¢ Explain Mintzbergās managerial roles.
ā¢ Tell how a managerās include reflection and action.
ā¢ Describe Katzās three essential managerial skills and how
the importance of these skills changes depending on
managerial level.
ā¢ List other important managerial skills and competencies.
ā¢ Discuss the change that are impacting managersā jobs.
ā¢ Explain why customer service and innovation are
important to the managerās job.
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L E A R N I N G O U T L I N E (contād)
Follow this Learning Outline as you read and study this chapter.
What Is An Organization?
ā¢ Describe the characteristics of an organization.
ā¢ Explain how the concept of an organization is changing.
Why Study Management?
ā¢ Explain the universality of management concept.
ā¢ Discuss why an understanding of management is
important even if you donāt plan to be a manager.
ā¢ Describe the rewards and challenges of being a manager.
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Who Are Managers?
ā¢ Manager
ļSomeone who works with and through other people
by coordinating and integrating their work activities in
order to accomplish organizational goals.
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Classifying Managers
ā¢ First-line Managers
ļAre at the lowest level of management and manage
the work of non-managerial employees.
ā¢ Middle Managers
ļManage the work of first-line managers.
ā¢ Top Managers
ļAre responsible for making organization-wide
decisions and establishing plans and goals that affect
the entire organization.
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What Is Management?
ā¢ Managerial Concerns
ļEfficiency
ļ¶āDoing things rightā
ā Getting the most output
for the least inputs
ļEffectiveness
ļ¶āDoing the right thingsā
ā Attaining organizational
goals
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What Do Managers Do?
ā¢ Functional Approach
ļPlanning
ļ¶ Defining goals, establishing strategies to achieve goals,
developing plans to integrate and coordinate activities
ļOrganizing
ļ¶ Arranging work to accomplish organizational goals
ļLeading
ļ¶ Working with and through people to accomplish goals.
ļControlling
ļ¶ Monitoring, comparing, and correcting the work
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What Do Managers Do? (contād)
ā¢ Management Roles
Approach
ļInterpersonal roles
ļ¶ Figurehead, leader, liaison
ļInformational roles
ļ¶ Monitor, disseminator,
spokesperson
ļDecisional roles
ļ¶ Disturbance handler,
resource allocator, negotiator
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What Do Managers Do? (contād)
ā¢ Skills Approach
ļTechnical skills
ļ¶ Knowledge and proficiency in a specific field
ļHuman skills
ļ¶ The ability to work well with other people
ļConceptual skills
ļ¶ The ability to think and conceptualize about abstract
and complex situations concerning the organization
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How The Managerās Job Is Changing
ā¢ The Increasing Importance of Customers
ļCustomers: the reason that organizations exist
ļ¶ Managing customer relationships is the responsibility of
all managers and employees.
ļ¶ Consistent high quality customer service is essential for
survival.
ā¢ Innovation
ļDoing things differently, exploring new territory, and
taking risks
ļ¶ Managers should encourage employees to be aware of
and act on opportunities for innovation.
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What Is An Organization?
ā¢ An Organization Defined
ļA deliberate arrangement of people to accomplish
some specific purpose
ā¢ Common Characteristics of Organizations
ļHave a distinct purpose (goal)
ļComposed of people
ļHave a deliberate structure
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Why Study Management?
ā¢ The Value of Studying Management
ļThe universality of management
ļ¶ Good management is needed in all organizations.
ļThe reality of work
ļ¶ Employees either manage or are managed.
ļRewards and challenges of being a manager
ļ¶ Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
ļ¶ Successful managers receive significant monetary
rewards for their efforts.