Getting More From Siebel

Getting More from Siebel Siebel 8.0 Upgrades

Agenda Siebel 8 Upgrade Strategy Why Upgrade ? Strategic Considerations

Why our customers are upgrading to Siebel 8 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Siebel CRM 8.1 Upgrade Benefits Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Feature Benefit Business Result

Siebel CRM Release History Q3 2002 Spring 2004 Spring 2005 Siebel 7.5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Siebel 7.7 Siebel 7.8 Siebel 8.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Latest Version Siebel 8.x ,[object Object],[object Object],[object Object],[object Object],[object Object]

Siebel 8.0 – Raising the bar in CRM Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales ,[object Object],[object Object],[object Object],[object Object],Self-Service Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],CDI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Order Mgt

Strategic Considerations for a successful Siebel Upgrade 1. Define A Strategy : Upgrade for the right reasons, at the right time 2. Plan : Start with a process & define an aggressive, achievable plan 3. Establish Governance : Be closed-loop & business-driven 4. Manage Change : Prepare your end-users and get them excited!

Define A Strategy: Identify Your Upgrade Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1 2 3 4

Define A Strategy: Choose The Right Strategy For Your Business Rate Of Change Scope Of Change Concise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Expansive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measured Rapid 1 2 3 4

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