This is a sample of our hotel guest directories recently published. pt 1

1. Holiday Inn
Express & Suites
Guest Directory
11500 Holiday Drive
New Buffalo, MI 49117
269-469-1400
269-469-8463
hiexpress.com/newbuffalomi

2. Holiday Inn
Express & Suites
Dear Valued Guest:
Thank you for choosing the Holiday Inn Express & Suites of New Buffalo, Michigan
for your stay. Our commitment to service and guest satisfaction is our main concern.
We have tried to anticipate your needs, however, if there is anything that we have over-
looked, please let us know. If you forgot to pack any standard toiletry items (toothbrush,
toothpaste, shaving cream, razor or comb) just call the front desk and we will get you a
complimentary replacement right away. We would like your stay as relaxing and comfort-
able as possible.
Our Hospitality Promise: Making your stay a complete success is our goal. Just dial zero
and let our 24 hour Manager on Duty or Front Desk staff know if any part of your stay
isn’t satisfactory so that we can make it right for you.
Welcome
As you have noticed, we are an “Express” Holiday Inn. The “Express” means that we have
a complimentary hot deluxe breakfast bar, indoor heated swimming pool, and free local
phone calls.
Thank you for staying with us during your visit to New Buffalo, Michigan, and we invite
you to include us in your future plans when you visit the area again.
Sincerely,
The Management and Staff
Holiday Inn Express
Telephone Dialing Instructions
Guest Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 2 + Room Number
Local Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + Number
Long Distance:
Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + 1 + Area Code + Number
International . . . . . . . . . . . . . . Dial 9 + 011 + Country Code + City Code + Number
Credit Card Operator Assisted:
Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + 1 + Area Code + Number
International . . . . . . . . . . . . . . Dial 9 + 011 + Country Code + City Code + Number

3. Directory of Services
ROLL-A-wAys ($2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0
CRibs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0
CheCk Out time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check out Time is 11:00 AM
ChiLDRen
Children 19 and under stay free in the same room with parent(s).
COffee
Complimentary coffee is available daily to our guests in the Breakfast Bar Area.
DeLuxe COmpLimentARy bReAkfAst bAR
Breakfast Bar is open 6:30 AM to 9:30 AM
CReDit CARDs
The following credit cards are accepted: American Express, MasterCard, VISA, Carte Blanche,
Discover, JCB, and Diners Club
emeRgenCies
For any fire, medical or police emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dial 9 + 911
fAx, COpy seRviCe
A facsimile machine and a copier are available. Please contact the front desk for information.
Fax service is $1.00 per page for outgoing faxes and copies are $.10 each.
fiRe sAfety
This property is equipped with modernized fire protection devices. However, for additional safety,
please familiarize yourself with the fire alarm locations, exit routes, and the fire safety procedures.
fROnt Desk/hOteL OpeRAtOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0
hOusekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0
iCe
Ice is available to all guests. The machines are located in the lobby and 3rd floor.
iROning bOARD, iROn & hAiR DRyeRs . . . . . . . . . . . . .Available in each guest room.
LAunDRy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Located on the 1st floor.
LOst & fOunD
Please inform us it you have lost any item so our staff will know to look for it and so that if found, it
can be more quickly returned to you. Please turn in any found items to the front desk.
fitness ROOm
Fitness room is open 5:30 AM to 11:00 PM
messAges
All incoming messages will be held on your voicemail. All incoming mail will be held for you at the
front desk. Outgoing mail is picked up daily at the front desk.
ReseRvAtiOns
We would be happy to confirm your advanced reservations at another Holiday Inn or arrange for your
next visit with us.
sAfe DepOsit bOxes
Available at the front desk to guests without charge. The hotel cannot be responsible for valuables left
in the room.
sOft DRinks
Vending machines are located on the 1st, 2nd, & 3rd floors.
swimming pOOL
The pool is open 9:00 AM to 11:00 PM. No lifeguard is on duty. Parents are required to be present
while children are in the pool area and all guests are asked to follow the posted rules. Pool towels are
available at the front desk.

4. Directory of ServiceS • room Layout & fire Safety
Room Layout & Fire Safety

5. Safety & Security Procedures
Your safety and security or your personal property are the utmost concern to those of us who welcome you as our
guest. We urge you to take advantage of the following suggestions.
yOuR vehiCLe
Lock your vehicle and do not leave money or valuables inside. We are not responsible for their loss.
tRAveLing
Be observant when sight seeing and traveling. Stay in well lit heavily traveled areas. Don’t display large amounts of
cash.
guest ROOm seCuRity
For additional security, utilize the dead bolt provided on your door and verify windows and sliding glass doors
are locked. As an additional precaution, please secure the secondary locks provided. Do not admit anyone to your
room without first making identification. A one way viewer is provided in your door to assist with identification. If
there is any doubt about the person’s identity, please contact the front desk.
sAfe DepOsit bOxes
Don’t leave money or valuables in your room or vehicle. We provide free safe deposit boxes for you to use.
keys
Safeguard your key and leave it with the cashier at checkout. Please do not leave it in the door. Do not give your
key to others or leave your key unattended.
RepORting
Please report any suspicious activity or malfunctioning locks or security equipment to management.
fiRe
Please familiarize yourself with the nearest fire exits. Report and smoke to the hotel operator. In the unlikely event
of a fire, please move quickly and calmly to the nearest safe exit and leave the building. Avoid the use of elevators.
ReCReAtiOnAL ACtivities
Please familiarize yourself and abide by the posted rules concerning the use of the swimming pool and exercise
facility.
tRAveLeRs with DisAbiLities
This hotel, like all hotels in the Holiday Inn Express system, is committed to providing accessible facilities for
travelers with disabilities. If you encounter barriers during your stay , please contact the Manager on Duty. If you
have further comments regarding your stay, let us know by calling Guest Relations at 1-800-621-0555 ( within the
U.S. and Canada). The Hospitality PromiseSM Program and the Reservations PromiseSM apply to all guests. If in
the future you require an accessible room, you can assist us in meeting your needs by making advance reservations
through 800-HOLIDAY, requesting an accessible room and letting the agent know your individual needs.
We hope these procedures contribute to your comfort and well-being during your stay.
Places of Worship
Bible Baptist Church United Methodist Church St. John United Church of Christ
7 East Clay Street 24 South Wittaker Street 200 West Buffalo Street
269-469-2474 269-469-1250 or 4488 269-469-3660
Community Baptist Church Lighthouse Village Church Prince of Peace Lutheran
16003 Lakeshore Road 18459 U.S. 12 1615 East Buffalo Street
269-469-1490 269-469-3441 269-469-0380
Living way Four Sq. Church St. Mary of the Lake Catholic Annunciation & St. Paraskevi
219 Madison Street 718 West Buffalo Street Greek Orthodox
269-469-5904 269-469-2637 18000 Beher
269-469-0081

6. Internet Access
Wireless High Speed Internet Access is provided free for your use. To use this service, please perform the
following steps:
1. Make sure you have a wireless adapter that is installed and turned on. Many adapters have an
external switch that must be in the On or 1 position.
Safety & Security • PlaceS of WorShiP • internet acceSS • tV channelS
2. Make sure your wireless Adapter is Enabled and SSID (Network Name) is set for hi express new
buffalo. This can be done through the Start Menu/Control Panel/Network or by clicking on he
icon at the bottom right of your screen.
3. Start your Web Browser (i.e. Internet Explorer). If you need an Access Code, please contact the
front desk. Internet Technical Support cannot give out Access Codes.
4. If you are using a personal firewall software, make sure that it is set to allow access to the internet.
It may be necessary to temporarily disable this software.
If you are still having difficulty after performing the above steps, please gather the following information:
1. Room Number?
2. Is this a personal Laptop? Or, is it Company owned and configured and if so, do you have admin-
istrative rights?
3. Which operating system are you running?
Then contact Technical Support at 866-894-2809 and say that you are calling from Property Code
hi1400
TV Channels
2 CBS 21 MGTV 40 HIST 55 CNN
4 CW 22 TBS 41 HGTV 56 HLN
5 NBC 26 MTV 42 TLC 57 TWC
6 WHME 28 CSPN 43 TELE 58 MSNBC
7 ABC 30 TVLD 44 STYLE 59 CNBC
8 NBC 31 NICK 45 A&E 61 VH-1
9 FOX 32 TOON 46 E! 63 TRAV
10 PBS 33 FSN 47 CMDY 64 FOOD
11 PBS 34 ESPN 48 FX 65 TRU TV
12 HBO 35 ESPN2 49 SPIKE 66 ANPL
13 CBS 36 DISC 50 DISNEY 67 GOLF
15 ABC 37 FAM 51 USA 68 VS
18 HSN 38 LIFE 52 TNT 95 GUIDE
19 WGN 39 EWTN 54 FNC 97 LOCAL