1. Employing the Balanced Scorecard in Academic Libraries Presenter: John Potter, Librarian ITT Technical Institute/Grand Rapids, MI

5. How conceived:

7. At the 2008 MLA Conference Poster Session (strategy map in background)

9. Financial Perspective Provide services w/high ratio of value-cost *ILL transaction unit cost Sufficient investment to remain top-ranked library *ARL index rating Increase financial base through donations, external support, & institutional support *Library expenses as a proportion of university expenses Customer Perspective Educate users in Information Literacy *Student Satisfaction with Info Literacy Provide Excellent service to library users * Overall student faculty rating with Library Service Develop high quality collection that supports institution’s mission *CirculationRate Internal Process Perspective Identify and Improve with processes greatest impact *Processing time for routine acquisitions Operate in the most innovative, effective way possible *regular usability testing of library websites Provide facilities that promote staff productivity, encourage library use *Response to equipment service requests Learning & Growth Foster learning among library employees to encourage innovation * impact of staff dvlpt Recruit, develop, and retain productive, highly qualified staff *retention rate *job satisfaction Develop an innovative & effective infrastructure to support library services & various initiatives **Funding generated by R&D