66% of CIOs consider efficient collaboration to be essential for value creation. The majority of information worker's tasks also require collaboration across expertise domains and organisational units and even across companies. In this session we will examine some cases, pitfalls and best practices which drive collaboration in the new world of work.
4. MOST OVERLOOKED TREND
18
years
Average S&P 500
company lifespan
today. 75% replaced
by 2027
Compared with 68
years in 1950
Accelerating pace of
change forces
companies to reinvent
itself
Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html
OCTOBER 30, 2013 | SLIDE 4
5. IS YOUR COMPANY A SURVIVOR?
“…incessantly destroying the old one,
incessantly creating a new one…the
perennial gale of creative destruction”
(Schumpeter, 1942)
OCTOBER 30, 2013 | SLIDE 5
7. TOP PERFORMING COMPANIES HAVE ENGAGED EMPLOYEES
Source Gallup: Employee Engagement: How to
Build a High Performance Workforce (2012)
OCTOBER 30, 2013 | SLIDE 7
8. SOCIAL ENABLES THE CONNECTED ENTERPRISE
CUSTOMER FOCUSED, INNOVATIVE AND AGILE
OCTOBER 30, 2013 | SLIDE 9
9. EMPLOYEES AT THE CENTER OF YOUR VIRTUAL WORKPLACE
“Employees”
“Communities”
Group View
• Projects
• Departments
• Domains
• Workgroups
OCTOBER 30, 2013 | SLIDE 10
My View
• Information
• Conversations
• Relationships
• Bookmarks
• Teams
• Connections
“Enterprise”
Corporate View
• Knowledge
• People
• Talent
• Expertise
• IP
• Projects
• Relationships
• Processes
10. TRANSFORMING CULTURE + DEPLOYING TECHNOLOGY
“The Social (Connected) Enterprise is implemented
80% through organization culture and 20% through
technology”
Gartner, September 2012
OCTOBER 30, 2013 | SLIDE 11
11. WHY IS IT DIFFICULT TO ADOPT NEW TECHNOLOGIES?
Delayed
Gratification
OCTOBER 30, 2013 | SLIDE 12
No
Guarantees
Squishy
Benefits
12. USER ADOPTION AND CHANGE
If a new idea is initiated and self-sustaining, then adopted by a critical
mass of users, the idea will survive.
There is a lag time to get critical mass adoption.
Different groups of people inside an organization
Innovators
Early
Adopters
Early
Majority
Late
Majority
Laggards
2.5 %
13.5%
33%
33%
18%
Always OK
with what is
new
OCTOBER 30, 2013 | SLIDE 13
Open to new idea, but
after serious
consideration, look for
strategic opportunity
Are followers, not
leaders. See and
follow.
Critical Mass !
Apply to use
when pressure,
skeptical.
Always link to
the past as
reference
13. 7 “secrets” to get you started
OCTOBER 30, 2013 | SLIDE 14
14. Secret # 1: It’s about delivering
engaging solutions
OCTOBER 30, 2013 | SLIDE 15
18. VIRTUAL MEETINGS WITH LYNC
Multidisciplinair oncologisch consult AZ Sint Lukas - http://www.youtube.com/watch?v=7W8F7E5Bsgk
OCTOBER 30, 2013 | SLIDE 19
19. Secret # 2: It’s about WIIFM
OCTOBER 30, 2013 | SLIDE 20
20. ADOPTION IN FOUR WORDS
Me
Mine
Ours
Focuse
d
OCTOBER 30, 2013 | SLIDE 21
23. Secret # 3: It’s about listening
OCTOBER 30, 2013 | SLIDE 24
24. ALLOW USERS TO PROVIDE FEEDBACK
User feedback helps identify where you’ve got
adoption challenges
Provide an opportunity to provide feedback on
every page of your online workspace
Get up out of your desk and ASK for
feedback!
Conduct usability tests and LISTEN to what
people say but WATCH what they do
OCTOBER 30, 2013 | SLIDE 25
25. Secret # 4: It’s about support
OCTOBER 30, 2013 | SLIDE 26
26. IT TAKES A VILLAGE
Seed the organization
with evangelists
Pilot team
Volunteers
Employee advocates
Plan ongoing support
Office hours
Center of Excellence
Training and Documentation
Make sure the help desk
is prepared
OCTOBER 30, 2013 | SLIDE 27
27. Secret # 5: It’s all about
comfort
OCTOBER 30, 2013 | SLIDE 28
28. HAVE A TRAINING ROADMAP – TO INCREASE USER COMFORT
Don’t assume it’s intuitive
One size does not fit all
Don’t try to train all at
once
OCTOBER 30, 2013 | SLIDE 29
Adapt to the style of the
learner
33. THE SEVEN SECRETS
It’s about delivering engaging
solutions
It’s about WIIFM
It’s about listening
It’s about support
It’s all about comfort
It’s about communications
Dream big, start small
...
OCTOBER 30, 2013 | SLIDE 34