SlideShare ist ein Scribd-Unternehmen logo
1 von 24
Downloaden Sie, um offline zu lesen
Sales Analytics
A NON-TECHNICAL INTRODUCTION for BUSINESS LEADERS
WHY ANALYTICS?




know thyself
“A measure of honest introspection
is worth more than an immeasurable
pile of pontification.”
- Bill Purdin

LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 2 • 24
PICK YOUR PATH




Flat sales?
                                                               Flat Sales          GROWING Sales




The difference between knowing what drives sales
and not knowing can be dramatic.




                                                      2007   2008           2009        2010        2011
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                     SALES ANALYTICS 3 • 24
FUNDAMENTAL CONCEPT




Basic Math
f(X) or Y = x1 + x2 + ... Xn

one or more x’s (inputs)
creates a Y (output)
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 4 • 24
GO TO THE ROOT DRIVERS OF YOUR SALES




                                                  Build upon SOLID foundationS
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                   SALES ANALYTICS 5 • 24
http://www.flickr.com/photos/atoach/1507600328/
BEFORE ANALYTICS




start here
Without good data, you can’t perform good analytics.
(Garbage in, garbage out).

Use a good Constituent Relationship Management
(CRM) Platform to capture sales and customer data.

Still using pen, paper, and unkempt spreadsheets? Call
me for help.

Good to go? Ok, let’s go to the next slide.


LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)      SALES ANALYTICS 6 • 24
LOOK BACK




Begin WITH THE BASICS
                                                      A simple, multi-dimensional view of sales by these
‣   SALES (Y)                                         variables will quickly show your big winners and
‣   PROFITABILITY (Y)                                 losers.

‣   BY PRODUCT (X)                                    Action Item: Ask “why” enough times to arrive at the root
                                                      cause of why some items perform better and worse
‣   BY REGION (X)                                     than others. Could you pare back the losers and grow
                                                      upon the winners? Are there interdependencies?




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                             SALES ANALYTICS 7 • 24
ouch!


                                                      Yay!




Instant information: The Best and the Worst
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)          SALES ANALYTICS 8 • 24
LOOK FORWARD




What’s in your pipeline?
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 9 • 24
http://www.flickr.com/photos/ankakay/2939886437/
LOOK AT TODAY AND TOMORROW




ANALYZE CURRENT OPPORTUNITIES
‣   OPPORTUNITY SIZE (Y)                              A simple, multi-dimensional view should show your
                                                      best and worst sales opportunities.
‣   OPPORTUNITY STAGE (Y)
                                                      Action Item: Are the opportunities in your pipeline
‣   BY PRODUCT (X)                                    consistent with your past sales (first analysis)? What
                                                      opportunities match your biggest winners and losers?
‣   BY REGION (X)                                     How different are opportunities by product, region,
‣   BY SALESFORCE (X)                                 and/or salesforce (sales rep)? Why?




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                              SALES ANALYTICS 10 • 24
Multiple Instant insights
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 11 • 24
THE PEOPLE SIDE




WHAT DRIVES YOUR SALESFORCE?
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 12 • 24
http://www.flickr.com/photos/snabby/4429142053/
REAL TIME DASHBOARDS + SCENARIO ANALYSIS




ANALYZE PERFORMANCE + INCENTIVES
‣   SALES REP PIPELINE SIZE (Y)                       A live sales performance dashboard gives immediate
‣   ACTUAL SALES (Y)                                  insight into salesforce performance. You can use this
                                                      data to predict possible results from adjusting
‣   BY OPPORTUNITY ATTRIBUTE (X)                      compensation structures.

‣   BY REGION (X)                                     Action Item: Integrate live sales performance tracking
                                                      into your management routine. Work towards
‣   BY SALES REP (X)                                  understanding individual strengths as they relate to
                                                      opportunities. Build incentives that drive people
                                                      towards your strategic goals.

LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                             SALES ANALYTICS 13 • 24
REAL TIME ANALYTICS




Manage performance, test scenarios
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 14 • 24
RELATIONSHIPS AND PREDICTIVE ANALYTICS




Predicting the future
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 15 • 24
http://www.flickr.com/photos/gwire/3397651143/
HOW TO DEVELOP A PREDICTIVE MODEL




TYPICAL VARIABLES
                                                                              Good forecasting models
                                                                  GOOD ‘OLE
                                                                              arise over time from a
                            R E L AT I O N S H I P S
                                  I N D ATA
                                                                  FASHIONED   balanced approach utilizing
                                                                  INTUITION
                                                                              these inputs.
                                                       EXTERNAL
       HISTORICAL
                                                       “MACRO”
     I N F O R M AT I O N
                                                        FACTORS
                                                                              Don’t forget to backtest,
                                                                              check, and refresh.




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                        SALES ANALYTICS 16 • 24
START WITH TREND ANALYSIS




STRAIGHT LINE
           SALES




                    2007            2008              2009   2010   2011   2012

LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                        SALES ANALYTICS 17 • 24
WHAT VARIABLES AFFECT YOUR SALES?




VISUALIZE RELATIONSHIPS

                                                      It is very likely that a combination of variables will
                                                      provide a statistically significant basis for predicting
                                                      your sales.




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                                           SALES ANALYTICS 18 • 24
WHAT KIND OF RELATIONSHIPS?




IMPORTANT VARIABLES
Sales could have risen or dropped in your firm for a
very large number of reasons. Consider the
                                                       ‣   promotions
relationship of these important variables from other   ‣   pricing
areas that could have had an impact on your sales.
                                                       ‣   brand awareness
                                                       ‣   volume of advertising


LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                      SALES ANALYTICS 19 • 24
DON’T FORGET TO FACTOR FOR MACROECONOMIC AND COMPETITIVE FACTORS




The big PICTURE
Products have life cycles, competitors are, well,
competitive, and “it’s the economy, stupid.”

Conditions change, so should your model. It’s easy to
look at what you have internally and use that solely
for predictions. Sometimes sales drop or spike simply
because of factors outside our control.




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                SALES ANALYTICS 20 • 24
THOSE PICTURES SURE ARE PRETTY, BUT HOW DO I GET RESULTS OUT OF THEM?




ASK, Drill down, act, then analyze again
The previous examples are starting points, not
immediate solutions.

Analytics is an exercise of asking questions, finding
answers, devising strategies, deploying these, and
then doing it all over again.

That is, you have to translate insights into actions
then test, measure, and verify new results.


LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)                     SALES ANALYTICS 21 • 24
BE CAREFUL ON HOW HUMANS USE ANALYTICS




use data wisely
"Most people use statistics the way a
drunkard uses a lamp post, more for
support than illumination."
Mark twain
LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 22 • 24
PLEASE VISIT OUR WEBSITE




Lequire THANK YOU
new projects and customers
makes us HAPPY.


LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)   SALES ANALYTICS 23 • 24
WHO IS LEQUIRE?




JOSH LEQUIRE
I’m a husband, father, and nerdy guy who loves taking
data and making something really cool pop out of it.

There is real opportunity to give your business a big
boost, just by analyzing your data. I’d love to show
you how.




LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM)     SALES ANALYTICS 24 • 24

Weitere ähnliche Inhalte

Was ist angesagt?

HEED flyer final
HEED flyer finalHEED flyer final
HEED flyer final
Mazen Farah
 

Was ist angesagt? (20)

How marketing can report revenue analytics that don’t lie
How marketing can report revenue analytics that don’t lieHow marketing can report revenue analytics that don’t lie
How marketing can report revenue analytics that don’t lie
 
Revenue Operations: Now is the Time
Revenue Operations: Now is the TimeRevenue Operations: Now is the Time
Revenue Operations: Now is the Time
 
Is the-future-of-sales-ops-as-successful-process-innovators
Is the-future-of-sales-ops-as-successful-process-innovatorsIs the-future-of-sales-ops-as-successful-process-innovators
Is the-future-of-sales-ops-as-successful-process-innovators
 
Sales, Sales Management, Sales Strategy
Sales, Sales Management, Sales StrategySales, Sales Management, Sales Strategy
Sales, Sales Management, Sales Strategy
 
HEED flyer final
HEED flyer finalHEED flyer final
HEED flyer final
 
Reaping The Benefits Of SaaS And Sales Performance Management
Reaping The Benefits Of SaaS And Sales Performance ManagementReaping The Benefits Of SaaS And Sales Performance Management
Reaping The Benefits Of SaaS And Sales Performance Management
 
Marketing analytics
Marketing analyticsMarketing analytics
Marketing analytics
 
Aligned to Achieve: How to Unite Your Teams into a Single Force for Growth
Aligned to Achieve: How to Unite Your Teams into a Single Force for GrowthAligned to Achieve: How to Unite Your Teams into a Single Force for Growth
Aligned to Achieve: How to Unite Your Teams into a Single Force for Growth
 
Sales Transformation: The Role of Sales Strategy & Operations, Dow Jones & Co...
Sales Transformation: The Role of Sales Strategy & Operations, Dow Jones & Co...Sales Transformation: The Role of Sales Strategy & Operations, Dow Jones & Co...
Sales Transformation: The Role of Sales Strategy & Operations, Dow Jones & Co...
 
Key Account frameworks
Key Account frameworks Key Account frameworks
Key Account frameworks
 
Introducing sales analysis model know your performance
Introducing sales analysis model   know your performanceIntroducing sales analysis model   know your performance
Introducing sales analysis model know your performance
 
Key-account-management-journey
Key-account-management-journeyKey-account-management-journey
Key-account-management-journey
 
When data-overwhelms
When data-overwhelms When data-overwhelms
When data-overwhelms
 
Marketing analytics Topics
Marketing analytics TopicsMarketing analytics Topics
Marketing analytics Topics
 
Startup Sales Stack Report 2017
Startup Sales Stack Report 2017Startup Sales Stack Report 2017
Startup Sales Stack Report 2017
 
Marketing analytics
Marketing analyticsMarketing analytics
Marketing analytics
 
blackdot - Accelerating Marketing & Sales Transformation - Sydney
blackdot - Accelerating Marketing & Sales Transformation - Sydneyblackdot - Accelerating Marketing & Sales Transformation - Sydney
blackdot - Accelerating Marketing & Sales Transformation - Sydney
 
The State of ABM: Driving the Highest ROI of Any B2B Strategy | Engagio
The State of ABM: Driving the Highest ROI of Any B2B Strategy  |  EngagioThe State of ABM: Driving the Highest ROI of Any B2B Strategy  |  Engagio
The State of ABM: Driving the Highest ROI of Any B2B Strategy | Engagio
 
Advance marketing analytics
Advance marketing analyticsAdvance marketing analytics
Advance marketing analytics
 
Sales Performance Manager webinar
Sales Performance Manager webinarSales Performance Manager webinar
Sales Performance Manager webinar
 

Andere mochten auch

Increasing sales in 2017
Increasing sales in 2017Increasing sales in 2017
Increasing sales in 2017
Mark Burns
 

Andere mochten auch (16)

#FluxFlow
#FluxFlow#FluxFlow
#FluxFlow
 
Revenue Reporting: Your Genie in a Bottle
Revenue Reporting: Your Genie in a BottleRevenue Reporting: Your Genie in a Bottle
Revenue Reporting: Your Genie in a Bottle
 
Business Intelligence Presentation - Data Mining (2/2)
Business Intelligence Presentation - Data Mining (2/2)Business Intelligence Presentation - Data Mining (2/2)
Business Intelligence Presentation - Data Mining (2/2)
 
Building High Performance Sales Teams - University of Georgia Sales Academy
Building High Performance Sales Teams - University of Georgia Sales AcademyBuilding High Performance Sales Teams - University of Georgia Sales Academy
Building High Performance Sales Teams - University of Georgia Sales Academy
 
Increasing sales in 2017
Increasing sales in 2017Increasing sales in 2017
Increasing sales in 2017
 
SaaS Sales Acceleration Program
SaaS Sales Acceleration ProgramSaaS Sales Acceleration Program
SaaS Sales Acceleration Program
 
5 Keys to Cultivating a High Performance Sales Culture
5 Keys to Cultivating a High Performance Sales Culture5 Keys to Cultivating a High Performance Sales Culture
5 Keys to Cultivating a High Performance Sales Culture
 
The SaaS Sales Funnel
The SaaS Sales FunnelThe SaaS Sales Funnel
The SaaS Sales Funnel
 
Salesforce for Full Cycle Sales Reps
Salesforce for Full Cycle Sales RepsSalesforce for Full Cycle Sales Reps
Salesforce for Full Cycle Sales Reps
 
Sales Performance Motivation
Sales Performance MotivationSales Performance Motivation
Sales Performance Motivation
 
Business analytics
Business analyticsBusiness analytics
Business analytics
 
10 Things every Sales Manager Should Know about Sales Performance
10 Things every Sales Manager Should Know about Sales Performance10 Things every Sales Manager Should Know about Sales Performance
10 Things every Sales Manager Should Know about Sales Performance
 
Sales budget ,forcasting and control
Sales budget ,forcasting and controlSales budget ,forcasting and control
Sales budget ,forcasting and control
 
IBM Cognos 10 - Overview [1]
IBM Cognos 10 - Overview [1]IBM Cognos 10 - Overview [1]
IBM Cognos 10 - Overview [1]
 
Business Intelligence Presentation (1/2)
Business Intelligence Presentation (1/2)Business Intelligence Presentation (1/2)
Business Intelligence Presentation (1/2)
 
Business intelligence ppt
Business intelligence pptBusiness intelligence ppt
Business intelligence ppt
 

Ähnlich wie A Non-Technical Introduction to Sales Analytics for Business Leaders

Retail strategy blc ric anderson 4.28.13
Retail strategy blc ric anderson 4.28.13Retail strategy blc ric anderson 4.28.13
Retail strategy blc ric anderson 4.28.13
Ric L. Anderson
 
Why Marketers Need Data to Survive
Why Marketers Need Data to SurviveWhy Marketers Need Data to Survive
Why Marketers Need Data to Survive
LogiXML
 
Driving Digital Success: Three ROI Criteria for Competitive Advantage
Driving Digital Success:  Three ROI Criteria for Competitive Advantage Driving Digital Success:  Three ROI Criteria for Competitive Advantage
Driving Digital Success: Three ROI Criteria for Competitive Advantage
Apigee | Google Cloud
 
Retail Strategy Ric Anderson9.16.10
Retail Strategy Ric Anderson9.16.10Retail Strategy Ric Anderson9.16.10
Retail Strategy Ric Anderson9.16.10
ricaaa1
 
Steps to take before building an App (1)
Steps to take before building an App (1)Steps to take before building an App (1)
Steps to take before building an App (1)
Mike Ojo
 

Ähnlich wie A Non-Technical Introduction to Sales Analytics for Business Leaders (20)

Tnooz-Fusion FREE webinar: The science behind ancillary merchandising
Tnooz-Fusion FREE webinar: The science behind ancillary merchandisingTnooz-Fusion FREE webinar: The science behind ancillary merchandising
Tnooz-Fusion FREE webinar: The science behind ancillary merchandising
 
Winning Strategies With Web Analytics - NVI
Winning Strategies With Web Analytics - NVIWinning Strategies With Web Analytics - NVI
Winning Strategies With Web Analytics - NVI
 
BLUE OCEAN
BLUE OCEANBLUE OCEAN
BLUE OCEAN
 
Implementing Marketing Analytics Business Practices
Implementing Marketing Analytics Business PracticesImplementing Marketing Analytics Business Practices
Implementing Marketing Analytics Business Practices
 
Retail strategy blc ric anderson 4.28.13
Retail strategy blc ric anderson 4.28.13Retail strategy blc ric anderson 4.28.13
Retail strategy blc ric anderson 4.28.13
 
The New Rules of Early-Stage Product Development (MassChallenge / Skolkovo)
The New Rules of Early-Stage Product Development (MassChallenge / Skolkovo)The New Rules of Early-Stage Product Development (MassChallenge / Skolkovo)
The New Rules of Early-Stage Product Development (MassChallenge / Skolkovo)
 
How Brands can use AI for Actionable Customer Intelligence
How Brands can use AI for Actionable Customer IntelligenceHow Brands can use AI for Actionable Customer Intelligence
How Brands can use AI for Actionable Customer Intelligence
 
Why Marketers Need Data to Survive
Why Marketers Need Data to SurviveWhy Marketers Need Data to Survive
Why Marketers Need Data to Survive
 
Market Potential PowerPoint Presentation Slides
Market Potential PowerPoint Presentation SlidesMarket Potential PowerPoint Presentation Slides
Market Potential PowerPoint Presentation Slides
 
Driving Digital Success: Three ROI Criteria for Competitive Advantage
Driving Digital Success:  Three ROI Criteria for Competitive Advantage Driving Digital Success:  Three ROI Criteria for Competitive Advantage
Driving Digital Success: Three ROI Criteria for Competitive Advantage
 
Retail Strategy Ric Anderson9.16.10
Retail Strategy Ric Anderson9.16.10Retail Strategy Ric Anderson9.16.10
Retail Strategy Ric Anderson9.16.10
 
How to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real WorldHow to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real World
 
Profit Workshop 2022 - Day 2 - 2.pptx
Profit Workshop 2022 - Day 2 - 2.pptxProfit Workshop 2022 - Day 2 - 2.pptx
Profit Workshop 2022 - Day 2 - 2.pptx
 
Class 03: Introduction to Google Analytics
Class 03: Introduction to Google AnalyticsClass 03: Introduction to Google Analytics
Class 03: Introduction to Google Analytics
 
Managing sales in a down market final
Managing sales in a down market   finalManaging sales in a down market   final
Managing sales in a down market final
 
5 Trends in Economic Development You Can't Ignore
5 Trends in Economic Development You Can't Ignore5 Trends in Economic Development You Can't Ignore
5 Trends in Economic Development You Can't Ignore
 
Strategonomic - Blue Ocean Strategy
Strategonomic - Blue Ocean StrategyStrategonomic - Blue Ocean Strategy
Strategonomic - Blue Ocean Strategy
 
Dall'idea all'exit - Augusto Coppola
Dall'idea all'exit - Augusto CoppolaDall'idea all'exit - Augusto Coppola
Dall'idea all'exit - Augusto Coppola
 
Startup Strategy
Startup StrategyStartup Strategy
Startup Strategy
 
Steps to take before building an App (1)
Steps to take before building an App (1)Steps to take before building an App (1)
Steps to take before building an App (1)
 

Kürzlich hochgeladen

Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Victor Rentea
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Victor Rentea
 
Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native Applications
WSO2
 

Kürzlich hochgeladen (20)

Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with Milvus
 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectorsMS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024
 
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdfCyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdf
 
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
 
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 AmsterdamDEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challenges
 
Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native Applications
 

A Non-Technical Introduction to Sales Analytics for Business Leaders

  • 1. Sales Analytics A NON-TECHNICAL INTRODUCTION for BUSINESS LEADERS
  • 2. WHY ANALYTICS? know thyself “A measure of honest introspection is worth more than an immeasurable pile of pontification.” - Bill Purdin LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 2 • 24
  • 3. PICK YOUR PATH Flat sales? Flat Sales GROWING Sales The difference between knowing what drives sales and not knowing can be dramatic. 2007 2008 2009 2010 2011 LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 3 • 24
  • 4. FUNDAMENTAL CONCEPT Basic Math f(X) or Y = x1 + x2 + ... Xn one or more x’s (inputs) creates a Y (output) LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 4 • 24
  • 5. GO TO THE ROOT DRIVERS OF YOUR SALES Build upon SOLID foundationS LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 5 • 24 http://www.flickr.com/photos/atoach/1507600328/
  • 6. BEFORE ANALYTICS start here Without good data, you can’t perform good analytics. (Garbage in, garbage out). Use a good Constituent Relationship Management (CRM) Platform to capture sales and customer data. Still using pen, paper, and unkempt spreadsheets? Call me for help. Good to go? Ok, let’s go to the next slide. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 6 • 24
  • 7. LOOK BACK Begin WITH THE BASICS A simple, multi-dimensional view of sales by these ‣ SALES (Y) variables will quickly show your big winners and ‣ PROFITABILITY (Y) losers. ‣ BY PRODUCT (X) Action Item: Ask “why” enough times to arrive at the root cause of why some items perform better and worse ‣ BY REGION (X) than others. Could you pare back the losers and grow upon the winners? Are there interdependencies? LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 7 • 24
  • 8. ouch! Yay! Instant information: The Best and the Worst LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 8 • 24
  • 9. LOOK FORWARD What’s in your pipeline? LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 9 • 24 http://www.flickr.com/photos/ankakay/2939886437/
  • 10. LOOK AT TODAY AND TOMORROW ANALYZE CURRENT OPPORTUNITIES ‣ OPPORTUNITY SIZE (Y) A simple, multi-dimensional view should show your best and worst sales opportunities. ‣ OPPORTUNITY STAGE (Y) Action Item: Are the opportunities in your pipeline ‣ BY PRODUCT (X) consistent with your past sales (first analysis)? What opportunities match your biggest winners and losers? ‣ BY REGION (X) How different are opportunities by product, region, ‣ BY SALESFORCE (X) and/or salesforce (sales rep)? Why? LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 10 • 24
  • 11. Multiple Instant insights LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 11 • 24
  • 12. THE PEOPLE SIDE WHAT DRIVES YOUR SALESFORCE? LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 12 • 24 http://www.flickr.com/photos/snabby/4429142053/
  • 13. REAL TIME DASHBOARDS + SCENARIO ANALYSIS ANALYZE PERFORMANCE + INCENTIVES ‣ SALES REP PIPELINE SIZE (Y) A live sales performance dashboard gives immediate ‣ ACTUAL SALES (Y) insight into salesforce performance. You can use this data to predict possible results from adjusting ‣ BY OPPORTUNITY ATTRIBUTE (X) compensation structures. ‣ BY REGION (X) Action Item: Integrate live sales performance tracking into your management routine. Work towards ‣ BY SALES REP (X) understanding individual strengths as they relate to opportunities. Build incentives that drive people towards your strategic goals. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 13 • 24
  • 14. REAL TIME ANALYTICS Manage performance, test scenarios LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 14 • 24
  • 15. RELATIONSHIPS AND PREDICTIVE ANALYTICS Predicting the future LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 15 • 24 http://www.flickr.com/photos/gwire/3397651143/
  • 16. HOW TO DEVELOP A PREDICTIVE MODEL TYPICAL VARIABLES Good forecasting models GOOD ‘OLE arise over time from a R E L AT I O N S H I P S I N D ATA FASHIONED balanced approach utilizing INTUITION these inputs. EXTERNAL HISTORICAL “MACRO” I N F O R M AT I O N FACTORS Don’t forget to backtest, check, and refresh. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 16 • 24
  • 17. START WITH TREND ANALYSIS STRAIGHT LINE SALES 2007 2008 2009 2010 2011 2012 LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 17 • 24
  • 18. WHAT VARIABLES AFFECT YOUR SALES? VISUALIZE RELATIONSHIPS It is very likely that a combination of variables will provide a statistically significant basis for predicting your sales. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 18 • 24
  • 19. WHAT KIND OF RELATIONSHIPS? IMPORTANT VARIABLES Sales could have risen or dropped in your firm for a very large number of reasons. Consider the ‣ promotions relationship of these important variables from other ‣ pricing areas that could have had an impact on your sales. ‣ brand awareness ‣ volume of advertising LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 19 • 24
  • 20. DON’T FORGET TO FACTOR FOR MACROECONOMIC AND COMPETITIVE FACTORS The big PICTURE Products have life cycles, competitors are, well, competitive, and “it’s the economy, stupid.” Conditions change, so should your model. It’s easy to look at what you have internally and use that solely for predictions. Sometimes sales drop or spike simply because of factors outside our control. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 20 • 24
  • 21. THOSE PICTURES SURE ARE PRETTY, BUT HOW DO I GET RESULTS OUT OF THEM? ASK, Drill down, act, then analyze again The previous examples are starting points, not immediate solutions. Analytics is an exercise of asking questions, finding answers, devising strategies, deploying these, and then doing it all over again. That is, you have to translate insights into actions then test, measure, and verify new results. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 21 • 24
  • 22. BE CAREFUL ON HOW HUMANS USE ANALYTICS use data wisely "Most people use statistics the way a drunkard uses a lamp post, more for support than illumination." Mark twain LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 22 • 24
  • 23. PLEASE VISIT OUR WEBSITE Lequire THANK YOU new projects and customers makes us HAPPY. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 23 • 24
  • 24. WHO IS LEQUIRE? JOSH LEQUIRE I’m a husband, father, and nerdy guy who loves taking data and making something really cool pop out of it. There is real opportunity to give your business a big boost, just by analyzing your data. I’d love to show you how. LEQUIRE BUSINESS CONSULTING (LEQUIRECONSULTING.COM) SALES ANALYTICS 24 • 24