The document provides guidance on moving a concept or product from theory to reality using social media platforms. It recommends creating a social media plan with goals and choosing relevant platforms. Additionally, it advises listening to customers, empowering fans, and maintaining a consistent social media presence with a human voice. The overall message is that social media requires a thoughtful, long-term commitment to communication and engagement.
6. Survey your current customers
◦ Which platforms do they use?
◦ How do you currently communicate with them?
◦ Brick & mortar or virtual?
◦ B2B or B2C?
7. Create your listening posts
◦ Google Alerts
◦ tweetbeep
Your name
Company name
Competitor’s names
Talk Listen to your
Customers!
8. They will change, but
something will always be
there.
9. Pages – “Likes”
◦ Company / Organization
◦ Professional
◦ Stimulate Interest / Provide Value
◦ Access to Analytics
Would you trust Facebook with your
company?
◦ Facebook will not replace websites.
10. Based on SMS
◦ 140 Character Messages
◦ Messages Can Include Links, Pics, Videos
Broadcast to Anyone Listening / Watching
Use #Hashtags to Mark & Search Topics
search.twitter.com/advanced
◦ By Date, Geographic Area, Topic, Sentiment
Great Listening Tool
11. Youtube, Foursquare, Yelp, Instagram, Pinter
est
It isnt always about where you are
Don’t jump on all of them at once
◦ (but reserve your name now!)
Empower / Activate your fans to use them
12. Social media community is about sharing
◦ Ask questions, people will help you along the way
◦ Learn the lingo
◦ Make it personal
◦ Find your voice
Put your plan into action
Commit time to maintain
Use common sense
◦ Spam: not good in a can, inbox, or social media
feed
13. Just because you know how to use
Facebook, Twitter, etc. doesn’t mean you
know how to do it for your business!
14. Blog Regularly
Create Opportunities to backlink
◦ HARO
◦ Guest blogging
Determine your keywords
#Hashtags
15. 1. Create a plan, set goals, & pick platforms
2. Start small, grow with your comfort
3. Listen First
4. Tools, tools, tools
5. It’s a community: Share Your Expertise
16. 6. Engage: Find your voice
7. Empower/Activate your Fans
8. Go Offline
9. It’s social but not child’s play
10. SEOcial