Session on Demand and Supply management in Operations and Co-delivery of high quantity and quality experiences through partnerships framework.

1. Demand and
Supply
Management
&
Partnerships and
Co-delivery
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2. Accountability
Analyze
Plan
Retain &
Scale up!
Deliver
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3. Student
Market
External
Analysis
NPS
Partnership
Relevance
Governme
nt
Relations
Supply &
Demand
Historical
Data
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Performanc
e
Potential

4. Source of Data
• MyAIESEC.net
• DAAL
• AFT (Available Form Tracker)
• Customer Gauge
• OP & ORS
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5. Level of
Operations
Past
Performance
Sub-regional
Trend
Potential
Entities
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Ways of How
to Select
Your Partner!

6. THE PHILIPPINES
GHANA
UNITED STATES
MAURITIUS
NIGERIA
BAHRAIN
AUSTRALIA
UNITED KINGDOM
SRI LANKA
PORTUGAL
SERBIA
CAMBODIA
TOGO
GREECE
THE NETHERLANDS
SINGAPORE
HONG KONG
CANADA
TANZANIA
JAPAN
PAKISTAN
CHILE
BULGARIA
SLOVAKIA
MOROCCO
THAILAND
FRANCE
SOUTH AFRICA
KOREA
NEW ZEALAND
VENEZUELA
CAMEROON
UGANDA
AUSTRIA
NORWAY
SWITZERLAND
GEORGIA
KAZAKHSTAN
ETHIOPIA
ESTONIA
500
450
400
350
300
250
200
150
100
50
0
469 466
447
421 416 414
407
390 388
366 358
Level of
Operations
341 336
325 318
311
294 293
272
256 245
239 236 235 231
205
180 175 173
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150 144 143 140
137 128 126 126
110 108 101

7. Past
Performance
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8. Past
Performance
iGCDP 01.07.12 – 30.06.13
14
12
10
8
6
4
2
0
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9. Past
Performance
oGCDP 01.07.12 – 30.06.13
250
200
150
100
50
0
Column1
Column2
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Column3

10. Potential
Entities
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11. Sub-regional
Trend
West Africa
West Africa
496
Nigeria
Togo
208
Benin
Nigeria
44
Ghana
Nigeria
39
Cote d’Ivoire
Nigeria
34
Cameroon
Nigeria
14
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12. Goals
# of GCDP
Realizations
NPS
Score
Elements
Setting
• KPIs:
• # of TNs Raised
• # of EPs Raised
• # of Matched Forms
• KPIs:
• Response Rate
• % of Promoters
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Timeline

13. Goals
Issues + Projects
• Selection of
issues/projects
• Marketing materials
• Promotion Support
Internship
Details
• Duration of internship
• Start/End Dates
• Job Descriptions
• EP profile/background
• Preparation of EPs
• EPs break period
duration and time
Elements
Setting
Logistical
Arrangements
• Specification of:
• Accommodation –
Location & Type
• Airport pick-up
• Transportation
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Timeline
Investments
• Product Pricing
• Incentives
• HR Capacity

14. Goals
Elements
Setting
TN Raises
Timeline
Realization
Period
EP Raises
Matching
Period
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15. Capacity/HR
Communication
EP Preparation
Partnership Manager
Defining the Channel
Sending Entity
Preparation
Weekly Partnership
Manager Meetings
CEEDers
Hosting Entity
Preparation
Firefighting
EP Team Leader
Visits/Feedback
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Communication
Elements in Delivery

16. Planning for the
next Period
Feedback
Feedback
Implementation
Plan
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Goals
Elements
Setting
Timeline

17. Accountabilit
y
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18. Co-delivery
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19. One bowl makes no
sound, Two bowls
Dingding-DoundDound!
- Ancient Chinese Saying
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20. This doesn't’t happen
without 2 ppl’s efforts
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21. Co-delivery
Accountability
• Co-delivery is a more concrete way to do
cooperations, in order to provide more and better
experiences.
• The responsibilities are shared between the host and
sending entity.
• The main focus is the development of the EP/Trainee.
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22. Home Entity Side
Operations
Pre- Exchange
Exchange
- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the internship
- Preparation Webinars
- Expectations setting on JD
-EP Lead Delivery and
Logistical Support
(Check In)
Post - Exchange
-Re-Integration Seminar
- Improvement of OGX
product & processes based
on customer feedback
-Improvement of ICX
product & processes based
on customer feedback
NPS
Co-delivery Flow
-Attend NPS Webinars
-Implement NPS Culture
-Assure Response Rate of
the matched experiences
-Assure Response Rate of
the realized experiences
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-Assure Response Rate of
the completed experiences

23. Host Entity Side
Operations
Pre- Exchange
Exchange
-- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the internship
-Preparation Webinars
-Expectations settingonJD
-EP Lead Delivery and
Logistical Support
(Check In)
Post - Exchange
-Re Integration Seminnar
- Improvement of OGX
product & processes based
on customer feedback
-Improvement of ICX
product & processes based
on customer feedback
NPS
Co-delivery Flow
-Attend NPS Webinars
-Implement NPS Culture
--Assure Response Rate of
the matched experiences
-Assure Response Rate of
the realized experiences
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-Assure Response Rate of
the completed experiences

24. C o D e l i v e r y F l o w – Check List
Operations
Pre- Exchange
Exchange
- OPS
- Introducing EPs to AIESEC
- Logistical support of EPs
for the internship
- Preparation Webinars
- Expectations setting on
JD
-EP Lead Delivery and
Logistical Support
(Check In)
Post - Exchange
-Re-Integration Seminar
- Improvement of ICX
product & processes based
on customer feedback
-Improvement of OGX
product & processes based
on customer feedback
NPS
Co-delivery Flow
-Attend NPS Webinars
-Implement NPS Culture
-Assure Response Rate of
the matched experiences
-Assure Response Rate of
the realized experiences
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-Assure Response Rate of
the completed experiences

25. Recap
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26. Accountabilit
y
Analyze
Plan
Retain &
Scale
up!
Deliver
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27. So HOW do we Make
this GCDP
Partnership Happen ?
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28. GCDP Partnership Tool
Yeeeaaa !!!!!
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29. Let’s Practice !!!
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30. QUESTIONS !!! :D
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31. GCDP LC-LC Partnership Tool Available
Meet
Daniel and Jibola
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