Session focuses on efforts to tackle local implementation challenges using expertise of Instructional Designers, User Experience Designers, and Developers. We will describe our user research, needs analysis, design, and testing processes. Implications for engagement between Sakai Teaching & Learning and UX communities will also be discussed.
Teams to Improve Functionality and User Experience
1. Teams to Improve Func1onality &
User Experience
Daphne Ogle :: User Experience Designer
Eli Cochran :: User Experience Developer
Jon Hays :: Instruc1onal Designer
Thursday, July 9, 2009
3. Working in Collabora1on
We're here to talk about (and to get you to talk
about) the collabora1on between
• Instruc1onal Designers
• User Experience Designers
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4. Why Collaborate?
• Faculty Support & Developments feels
disconnected from the product development
process.
• User Experience needs collaborators to
deepen our understanding of users and to
validate our solu1ons.
• Our skills and experiences are complimentary.
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5. What do we hope to accomplish?
• Leverage each other's skills and
investments
• Get beXer informa1on about our users
• Gain insight into each other’s prac1ces
• Improve Sakai!
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7. University of California, Berkeley
• Faculty Support & Development Group
• 2 frontline support
• 3 instruc1onal designers
• 1 administra1ve support
• 1 manager
• User Experience Group
• 3 senior interac1on designers
• 1 senior interac1on developer
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8. Focus on User Needs
Are we really that different?
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from ISO Standard for Human‐Centered Design Front‐End Analysis Model adapted from Dick &
Carey’s Systema1c Design of Instruc1on
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9. User Experience (UX)
Jesse James GarreX, hXp://www.jig.net/ia/
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10. What UX brings to the collabora1on
• Empathic user researchers
• Design principles and paXerns
• Understanding of human behavioral paXerns
• Models: users, contexts, behaviors
• Tools to communicate requirements
• Knowledge of development process
• Product evalua1on techniques
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11. Faculty Support & Development
End‐User Support Pedagogy Development
Users
Help Desk Consulta8on
Documenta8on
Workshops
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12. What ID brings to the collabora1on
• Knowledge of Pedagogy and Learning Theories
• Exper1se with Technologies used for Teaching
• Tools for designing training/solving problems
• assess needs
• understand the context and constraints
• design/recommend solu1ons
• evaluate results
• Rela1onships with real users (faculty, students, and
staff)
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13. Common Goal: Support Users
Instruc8onal Designers: POV User Experience: POV
Support & foster effec1ve ways to use Support & foster effec1ve ways to use
technology for teaching & learning technology in context
Solve immediate frustra1on Understand immediate frustra1on
Find work‐arounds now Solve root problem long‐term
Make the most of Sakai as‐is Redesign Sakai to match needs
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15. What we are doing at Berkeley
• Design partners
• UX designer as facilitator
• UX “tag along” on T & S consults
• Sharing informa1on /data
• Community building & requirements
gathering
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16. Design Partners
• Paired: research, modeling & design
• User tes1ng team
• Shared understanding
• Work products more effec1ve
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17. UX Designer as Facilitator
• Leverage collabora1on ac1vi1es
• Mul1ple perspec1ves and skills
• Feedback sessions early & olen
• Knowledge sharing & dissemina1on
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18. UX “tag along” on T&S Consulta1ons
• Mul1ple perspec1ves on the problem
• Iden1fy root problem & immediate work‐
around
• Short & long term focus
• Capture user stories
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19. Sharing Informa1on and Data
• User Research
• User Tes1ng Results
• Surveys
• Data Logs
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20. Community Building / Requirements
• Solicit community requirements
• Share thinking early & olen
• Usability of informa1on we share
• Transparent process
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21. Differing Perspec1ves
But we're really part of a much bigger
community that also includes:
• End‐User Support
• Developers
• IT Staff
• Project Managers
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22. Differing Perspec1ves
And don’t forget:
• Instructors
• Students
• Researchers
• Staff
• Administrators
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23. Differing Perspec1ves
• We all have a role in designing, developing and
improving Sakai
• But we all have different perspec1ves
• No one perspec4ve can get it right!
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24. Differing Perspec1ves
By u4lizing each others points of view we gain a
richer three dimensional view of the Sakai user
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25. Q&A
Discussion
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26. Related presenta1ons this week
• Thursday 13:15 ‐ “How Users Can Influence
Design & Development: Sharing
Perspec1ves” Amann & Doherty
• Friday 12:00 ‐ “The Best Defense (Support)
is a Good Offense (Design)” Doherty
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