Systemware, Inc. is a leading enterprise content management and conversion company that efficiently capture index, store and manage documents generated by some large organizations in United States.
2. 2Systemware Conversion Services
One of the most valuable assets to any
business is information, but extracting that
value requires a corporation to repurpose its
enterprise content to help improve business
processes, increase productivity and reduce
costs. That takes systems capable of storing,
managing and accessing content whose
volumes are expanding at tremendous
rates. Not surprisingly, many managers are
unsatisfied with their current systems and
considering content conversions to take
advantage of newer, more flexible, more
feature-rich technologies. However, with
several approaches to content conversion
available and an abundance of providers
all claiming they can do the job, managers
can be left wondering which approach is
best, what to look for in a provider, and what
results they can expect.
The numbers being used to illustrate the
speed of data growth are all too familiar.
There are estimates that volume of the
world’s digital information doubles every
two years. The firm IDC says that by 2020,
the world will generate 50 times the amount
of information it does now. Of this data
onslaught, some 80 percent is said to be
unstructured, and that figure is headed for 90
percent, and soon.
While data growth is the most discussed
challenge facing data managers, it’s far from
the only one. There are the information
sharing issues brought about by incompatible
enterprise content management systems,
the headaches caused by mergers and
acquisitions, along with redundant systems,
multiple vendors, and the push to shift
information from mainframes to less-
expensive distributed platforms.
In exploring content conversion, managers
tend to focus on five objectives:
►► Seamless migration -- It’s vital
to maintain system availability
and avoid any degradation of
response time throughout the
process.
►► Speed -- Migrations be done
quickly for cost savings and
optimal benefit.
►► Scalability – Solutions must
effectively manage large
amounts of content and grow
as the business grows.
►► Improved customer service
-- A customer-centric view
of content ensures strong
customer relationships,
along with proactive process
management and oversight for
compliance requirements.
►► Lowered cost of ownership
-- An enterprise content
management system has to be
cost effective to implement,
manage and maintain.
Systemware Content Conversion
Conversion That Really is Cheaper,Faster and Better
“We selected the Systemware solution
due to its ease of migration from our
current mainframe content storage to an
open systems solution.”
Brad Kowal
3. 3Systemware Conversion Services
Some ECM providers like to talk about cheaper, faster and better, but few can deliver all three
in the same solution. To be truly effective, a conversion strategy must identify the most efficient
ways to migrate documents to formats such as PDF or XML; and when required convert to the new
platform quickly and seamlessly without downtime or disruption.
Four methodologies typically are employed in content conversion:
►► Remote services, in which documents are sent to a server
►► Capture services that feed content into the system
►► Custom services adapted to specific needs
►► Utilities that unload existing definitions from legacy systems and load them into a
new solution.
Among the leading utilities is Systemware’s Legacy Archive Processor (LAP), the cleanest, most
efficient approach to data conversion in the industry. Instead of converting the actual data, the LAP
builds references to the documents previously archived by a legacy system. This technology makes
what used to be a slow, cumbersome job much faster and more efficient.
LAP Process
Systemware’s approach has typically been significantly faster than other solutions and
correspondingly less expensive. This solution enables Systemware customers to successfully
manage hundreds of petabytes of data with confidence
What to Look for in a Provider,and What to Expect
Choosing a provider to handle a content conversion project means answering a list of questions
related to technology, flexibility, security, ease of use, cost savings and the conversion experience
itself.
With respect to technology: Is it scalable? And can it handle both structured and unstructured
data? Is the solution flexible, with service oriented architecture and seamless support across
mainframe and distributed systems? How is security addressed? Look for role-based user access
and authentication, support for single sign-on and directory services, and detailed audit logs of
Install Software
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Run Utilities Load Definitions User Acceptance Distribution De-commision
Legacy System
Unload Legacy
System
Configure Software Parallel Data
Capture
Legacy Report
Data (LAP)
End Parallel
4. 4Systemware Conversion Services
access and activity. Is the new system easier to use? This is key for maximizing adoption. Does
the new system save money? Top providers should be able to offer both cost savings and process
improvements in the same solution.
Over the years, Systemware has converted hundreds of millions of documents and petabytes of
data from legacy document management systems including Mobius View Direct, Mobius InfoPac,
ASG Cypress, IBM RMDS, IBM OnDemand, FileNet, CA-Bundl, CA-SAR, CA-View, CA-Deliver, CA-
Dispatch, Fiserv Nautilus, Jack Henry Pinpoint, Jack Henry Synergy, Metavante TREEV, FileTek
AMMO, INSCI WinCOINS and numerous homegrown and one-off solutions. It’s developed a three-
phase process that leverages its experience, expertise and proven processes to complete content
conversion projects on time and on budget.
Conversion
Method
Remote Services Capture Service Utilities Custom
Repository Type
and
Customer
IBM Content
Manager OnDemand
- PNC Financial &
SunTrust Banks
ASG Cypress -
Zions
Jack Henry -
SunTrust Banks
Jack Henry PinPoint
-Zions
Fiserv Nautilus -
SunTrust Banks
FSI eDesk -
SunTrust Banks
Gumbo Software
Report Manager -
SunTrust Banks
OPTI-2000 -
SunTrust Banks
Westbrook Fortis
ScanStation -
Campus Partners
Jack Henry
Synergy -
Zions
ASG ViewDirect
(formerly Mobius
Infopac) -
Campus Partners,
First American
Real Estate,Shands
Healthcare,UWHCA,
CA Dispatch -
AMEX,BART,CIGNA,
Sempra Energy,
Zions
CAView Deliver
(formerly SAR) -
Ameriprise, Bank
of America,BNSF,
Mazda,Northern
Trust,Northrup
Grumman,PepsiCo,
PNC Financial,
SunTrust Banks,
YUM! Brands,
IBM RMDS - Amex,
CIGNA,Norfolk
Southern,State
of North Carolina,
Quest
FileTekAMMO - J.P.
Morgan Securities,
DTCC,Quest
JES2 -
People’s Gas
JMR -
National Grid
ORS -
Northfolk Southern
& Zions
Metavante
(fomerlyTreev) -
AMEX
INSCI WinCoins -
Northern Trust
5. 5Systemware Conversion Services
Content Conversion -- Phase 1
Software installed – Systemware Content Server and UI are installed in a process that takes just
hours. Systemware technicians can be on site or on the phone.
Definitions from the legacy system are uploaded and conversion utilities run – This builds the
document definitions, indexes and user definitions, and obtains the security rules to be applied to
the content to be converted. Conversion utilities are in place for many legacy systems, so in most
cases no custom work is required.
Software is configured for the customer environment – This process takes all the information
obtained and matches the new system to what the customer has been doing. Definitions then are
loaded into the new system.
Content Conversion -- Phase 2
Parallel data capture begins – New content is sent to Content Server, which sends a copy to the
legacy system. Parallel data capture means users can have access through both the old and new
systems. Users can try the new system and learn about the new features and functions that will be
available. This also allows for training to occur before the legacy system is decommissioned.
Version records added -- Adding version records
from legacy content to Content Server makes
all records available through the Systemware
UI. Historical versions get converted as they are
recalled or searched for.
Content Conversion -- Phase 3
LAP implemented -- Information can be converted
to the new system all at once or on an as-needed
basis. At this point content can be migrated from
mainframe to another platform.
Distribution from the old system turned off – Now
parallel processing can end.
Legacy system is decommissioned – Old files not yet converted can still be accessed by the LAP.
Because licenses typically cover only the archiving of new data, old data can stay where it is for
retrieval later and eventual expiration.
To end users, older documents appear to be stored in the Systemware repository along with all
new documents being captured and archived. When a user requests a restore of a legacy-archived
document, the LAP automatically retrieves the data from the legacy archive media and converts it
for viewing through the Systemware solution. This approach, with its common look for both new
and legacy data, has dramatically reduced the time, effort and cost of conversion
Case studies highlight the benefits of content conversion
As they considered whether to replace ASG-Mobius, managers of a data center operation at a large
medical network followed a process that led to a simple decision. Their extensive RFI process
brought them to a choice between sticking with Mobius and undertaking a content conversion
“Systemware solutions are well-suited to
the needs of large organizations like US
Airways that need to manage significant
amounts of information and make it
rapidly available across the enterprise.”
Todd Christy
6. 6Systemware Conversion Services
with Systemware. After speaking with several Systemware customers and hearing firsthand how
seamless and transparent the conversion process is using Systemware’s Legacy Archive Processor
(LAP), the choice was clear.
“We also saw in Systemware the ability to grow our uses of the system,” said one data center
manager.“We knew that we had to get to get off of Mobius and convert what we had Day 1. But
we also wanted a system that didn’t lock us into the types of reports we could ingest and the
types of reports we could distribute to our end users.”
The Systemware conversion team took the time to understand the customer’s environment and
processes, including how documents were indexed and secured. Despite the size of the task, the
change to Systemware was virtually transparent to end-users and required minimal training. While
the overall project time for the Mobius replacement was seven months, it took just 30 business
days to move over the documents and definitions using the LAP.
“The LAP conversion process was explained by the technical resources so that we were very
comfortable with it,” said a data center manager,“and then it was delivered as it was told to us. It
worked as it was presented to us.”
In the end, the Mobius conversion resulted in the migration of more than 70,000 LAP versions
from the Mobius mainframe to Systemware Content Server on the distributed platform and more
than 5,500 document definitions. One manager said, his natural concerns about support in an
unfamiliar topography were short-lived.“The product is really stable. Our servers don’t crash. … If
they do, we don’t have any loss of data.”
The managers of the data center termed the rollout “incredibly successful.” They were able to roll
out a parallel, new UI to users. The user database and all the report access controls were in place.
Said one: “It was really no fuss, no muss.”
“Since Day 1, it’s been a partnership,” he said,“and it’s continued to be a partnership.”
Results of Other Systemware Conversions
A credit card giant reduced its ongoing costs for software maintenance, increased efficiencies
and enhanced the scalability of its systems after Systemware managed the migration of all the
company’s third-party archives. Systemware’s transparent approach dramatically reduced the time,
effort, and cost of the conversion. And with Systemware as its single global standard, the card
company was able to phase out all its other systems, including RMDS, CA Dispatch, RSD’s WSF2,
Treev, and CAView/Deliver (SAR/Express).
A major airline saw cost savings, improved functionality and an enhanced user experience with
a content conversion by Systemware that came after a merger with a former rival. The newly
combined company had several content repositories by multiple vendors, with some repositories
managed by an outsourcer. It selected Systemware to consolidate all of its repositories. In a project
that ran quickly and smoothly, Systemware easily migrated and consolidated legacy data stored in
the various content repositories into the Content Server.