8. DAVE
CARROLL
BREAKS
GUITARS
Every Opportunity Every Employee Every Time SM
8
9. SOCIAL
GOOD
TOTAL
TRANSPARENCY
WORK/LIFE
INTEGRATION
Every Opportunity Every Employee Every Time SM
9
10. The
Era
of
MASS
CUSTOMIZATION
The
Era
of
NOW
MASS
PRODUCTION
The
GREAT
THEN
RECESSION
www
1920
1930
1040
1950
1960
1970
1980
1990
2000
2010
2220
Every Opportunity Every Employee Every Time SM
10
11. THE
CHIP
DIP
Manufacturing
Jobs
Number
of
Potato
Chip
as
a
%
of
U.S.
Employment
(1)
Flavors
in
the
World’s
Markets
(2)
24
1400
22
1300
20
1200
18
1100
16
1000
14
900
12
800
10
700
8
600
6
500
4
400
2
300
0
200
1980
1982
1984
1986
1988
1990
1992
1994
1996
1998
2000
2002
2004
2006
2008
2010
SOURCE:
(1).
U.S.
Bureau
of
Labor
StaZsZcs
(2).
Mass
Ingenuity
Every Opportunity Every Employee Every Time SM
11
12. “This
economic
crisis
doesn’t
represent
a
cycle.
It
represents
a
reset.
It’s
an
emoZonal,
raw
social,
economic
reset.
People
who
understand
that
will
prosper.
Those
who
don’t
will
be
le9
behind.”
Jeffrey
Immelt,
CEO,
General
Electric
Every Opportunity Every Employee Every Time SM
12
13. THEN
NOW
DRIVER
Managerial
Hierarchy
Customer
Need
ORGANIZATION
FuncZonal
Process
Centric
DECISIONS
Centralized
Decentralized
IMPROVEMENT
Big
Ideas
Micro-‐Improvements
USE
OF
DATA
Management
Everyone
PROBLEM
SOLVING
Ad
Hoc,
IntuiZve
Standardized,
Fact
Based
SPEED
Slow
Fast
Every Opportunity Every Employee Every Time SM
13
14. YES
NOW
Every Opportunity Every Employee Every Time SM
14
15. 7
Stages
of
YESability
7.
Own
the
SoluZon
6.
Own
the
Problem
5.
Take
IniZaZve
4.
Suggest
SoluZons
3.
Voice
Opinions
2.
Understand
Orders
1.
Follow
Orders
Every Opportunity Every Employee Every Time SM
15
16. ACTIVELY
ACTIVELY
DISENGAGED
29%
31%
ENGAGED
40%
Data
Courtesy
of
DISENGAGED
The
Gallup
OrganizaZon
Failing
miserably
Every Opportunity Every Employee Every Time SM
16
17. HIGH-‐ENGAGEMENT
ORGANIZATIONS
-‐37%
ABSENTEEISM
-‐49%
TURNOVER
(low
turnover
org.)
-‐25%
TURNOVER
(high
turnover
org.)
-‐27%
SHRINKAGE
-‐49%
SAFETY
INCIDENCES
-‐60%
QUALITY
(Defects)
+12%
CUSTOMER
RATINGS
Difference
op
a
nd
+18%
PRODUCTIVITY
Between
T
Boiom
QuarZle
Performance
+16%
PROFITABILITY
SOURCE:
The
Gallup
OrganizaZon
Every Opportunity Every Employee Every Time SM
17
18. Every
Time
Every
Employee
Every
Opportunity
Every Opportunity Every Employee Every Time SM
18
19. Who
MANAGES
the
NOW?
Every Opportunity Every Employee Every Time SM
19
20. Management’s
work
MUST
BE
COMPLETE
before
the
M
O
M
E
N
T
NOW
Moment
arrives.
Every Opportunity Every Employee Every Time SM
20
21. Understand
the
Inspire
Change
SHIFT
from
with
a
NOW
to
THEN
Shared
Create
the
Vision
NOW
Mindset
Quit
Bossing
&
Leverage
the
Start
Teaching
Game
Changers
Eliminate
Social
Media
the
Fear
Cloud
CompuZng
Millennial
Mindset
Build
Total
Connect
EVERY
employee
Transparency
through
measures
they
can
impact
through
Quarterly
Target
Reviews
InsZtuZonalize
a
common
method
Achieve
real
Breakthroughs
for
Problem
Solving
Every Opportunity Every Employee Every Time SM
21
22. The
Neuroscience
of
Change
SHARED
VISION
Recepcvity
Dopamine
Heard
“Squirt”
to
Change
Skills
Improvement
Performance
Wriien
Dopamine
Heightened
Improvement
Down
“Squirt”
Learning
Self-‐Esteem
Sense
of
Belonging
Dopamine
Pro-‐Social
Spoken
“Squirt”
Teamwork
Behavior
Every Opportunity Every Employee Every Time SM
22
23. 14%
-‐20%
Concern
for
Permanente
Dental
Associates
Time
to
Comfort
The
Ups
and
Downs
of
Appointment
22%
DenZsts
Managing
in
the
NOW
-‐50%
Time
to
First
Engaged
in
Appointment
Research
-‐41%
68%
DenZsts
Processes
in
Idle
Time
Control
-‐46%
9%
DenZst
68%
Outcomes
DenZst
Turnover
MeeZng
Engagement
Plan
Every Opportunity Every Employee Every Time SM
23
24. COMING
November
1,
2011
Published
by
John
Wiley
&
Sons
JOHN
M.
BERNARD
Chairman
&
CEO
Mass
Ingenuity
jbernard@massingenuity.com
503.957.9923
www.massingenuity.com
Available
through
Amazon,
Barnes
&
Noble,
Borders,
etc.
Every Opportunity Every Employee Every Time SM
24
