Business phone number services often get combined with the call routing features in Australia, which allows the business owner companies to answer all the calls in a professional manner. To read more about call routing services, please check https://www.vtelecom.com.au/call-routing

1. TYPES
Of Call Routing
for business phone numbers

2. Incoming calls to your business phone numbers can be routed as per -
 Phone Number Being Called
 Time Of The Call
 Location Of The Call
 Status Of The Called Number

3. Origin Dependent Routing
All calls from fixed landlines can routed according the location of the users (i.e. callers).
As location of the mobile phone user can not be determined accurately, so calls from the
mobile phones are routed to a single answering destination.
Origin Dependent Routing can be categorized as following -
 National Wide
 State Based
 Area based
 Region Based
 Exchange Called

4. Time Dependent Routing
Calls from the callers can get routed according to the timing of the call and the day of the
week. This feature of time dependent call routing can also be combined with origin based
routing as well.
This feature allows you to attend the calls, separately on -
Weekdays
Weekends
Holidays

5. Postcode Dependent Routing
In this type of call routing , you can route your calls as per the post codes of the callers.
Here your callers will be asked to provide the 4 digit post code, so that they can be
transferred to their nearest office.
This type of call routing is really beneficial for -
 Callers using mobile phones
 Callers who want services in different region than they are in
Very Large Scaled Organizations

6. Called Number Status Based Routing
This is one of the most useful routing features. In this routing feature, if a caller is unable
to connect to an answering point (if the answering point is busy or off) , then that call can
be routed to a different answering point.
This type of routing allows callers to -
 Clarify their doubts without getting disconnected
 have the faith in the company
 Use the feature of customer services of the company

7. To Read More About The Call Routing Services In Australia …Visit -
24 / 4a Bachell Ave, Lidcombe NSW 2141
1800 883 532
www.facebook.com/vtelecom
www.vtelecom.com.au