Man As Machine: BPR and Taylor

Man as Machine Dr. Joe O’Mahoney 2007 07906133649

Learning Objectives ,[object Object],[object Object],[object Object],07906133649

The Agenda ,[object Object],[object Object],[object Object],07906133649

The History ,[object Object],[object Object],07906133649

The History ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],07906133649

Scientific Management ,[object Object],[object Object],[object Object],07906133649

Taylorist Worker ,[object Object],[object Object],[object Object],[object Object],[object Object],07906133649

The Traditional Evolution of Companies ,[object Object],[object Object],07906133649 FINANCE HR SALES ORDERING OPERATIONS MANAGEMENT Slow turn around time Inconsistent data Duplicated tasks No “Process” view

Unanswered Questions ,[object Object],[object Object],[object Object],[object Object],07906133649

BPR Emerging ,[object Object],[object Object],[object Object],[object Object],[object Object],07906133649

Re-engineering Processes ,[object Object],[object Object],[object Object],07906133649 FINANCE HR SALES ORDERING OPERATIONS MANAGEMENT MANAGING COMPLAINTS PROCESSING ORDERS RECRUITING STAFF MANAGEMENT

Definitions of BPR ,[object Object],[object Object],07906133649

Making a cup of tea…. 86 sec 07906133649 Get mug Put Tea in Mug Fill Kettle Boil Kettle Put O2 in Mug Remove Tea Put Milk in Mug Throw Tea Stir Drink (WAIT) 1 SEC 2 SEC 5 SEC 60 SEC 5 SEC 3 SEC 3 SEC 3 SEC 1 SEC Get Milk 3 SEC

Making a cup of tea….BPI’d 07906133649 Get mug Put Tea in Mug Fill Kettle Boil Kettle Put O2 in Mug Remove Tea Put Milk in Mug Throw Tea Stir Drink (WAIT) Get Milk 1 SEC 5 SEC 60 SEC 5 SEC 1 SEC 3 SEC 3 SEC 3 SEC 3 SEC 1 SEC 80 sec

Making a cup of tea BPR’d 07906133649

Designing the system 07906133649

Assumptions ,[object Object],[object Object],[object Object],[object Object],07906133649

4. Critiquing the Machine 07906133649

Managerial Critiques ,[object Object],[object Object],[object Object],[object Object],07906133649

BPR Failure or Fad? ,[object Object],07906133649 16% 39% 45% Fully satisfied Dissatisfied Partially satisfied Executive Satisfaction with Business Re-engineering Projects Arthur D. Little, 1993

Moral Critiques ,[object Object],[object Object],[object Object],[object Object],07906133649

Conclusions…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],07906133649

Man As Machine: BPR and Taylor

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Man As Machine: BPR and Taylor