Benchmarking Summary

1. 2012 IAMFA
Using Benchmarking Results
to Benefit Your Organization
A Panel Discussion…
Keith McClanahan
Facility Issues
(928) 213-9767
keithmcc@facilityissues.com

2. What We Benchmark Annually…
Space
Utilities
Sustainability
Maintenance
Janitorial
Grounds
Security
Customer Service Survey
Best Practices

3. Special Surveys…
Fire Suppression
Food Services
Emergency preparedness plan
Life cycle plan
Staff meetings
Mission and vision

4. IAMFA – Steering Committee
Joe Brennan, San Francisco Museum of Modern Art
Patrick Dixon, British Library
Charon Johnson, Library of Congress
Patrick Jones, Art Institute of Chicago
Kendra Gastright, Smithsonian Institution
Oren Gray, J. Paul Getty Trust
Guy Larocque, Canadian Museum of Civilization
Keith McClanahan & Stacey Wittig, Facility Issues
Randy Murphy, LA County Museum of Art
Jack Plumb, National Library of Scotland
Rich Reinert, Philadelphia Museum of Art
David Sanders, Natural History Museum
Tony Young, Carnegie Museums

5. IAMFA – Benchmarking Survey

6. IAMFA Benchmarks

7. Best Practices
Benchmarking is more than just data
collection.
The real value is in understanding how other
organizations are doing similar jobs for less
cost, or better customer service, or both.

8. Benchmarking Benefits For Your
Organization…
 Identifies under / over performance
 Basis for goal setting
 Creates an acceptance for change
 Identifies improved work processes
 Improved understanding of organization
 More effective negotiations with contractors
 Validates need for additional funding
 Auditors focus on other departments

9. IAMFA Benchmarking
Process:
Develop Benchmarks &
1.
Reach Consensus
2. Enroll
8. Repeat
7. Track 3. Gather
6. Implement Data
4. Publish
Ideas Comparisons
5. Focus on Those
That Appear Better

10. Our Panelists…
 Kendra Gastright, Smithsonian
Guy Laocque, Canadian Museum of
Civilization and Canadian War Museum
 Jack Plumb, National Library of Scotland