A Story of Openness: How Faculty Partnerships Drive the LMS at UNC Charlotte
1. A Story of Openness:
How Faculty Partnerships
Drive the LMS
Nicole Harris
Caryl Gordon
2. Evaluation
Brief History
Spring
2007
Transition
from WebCT
to Blackboard
Vista
Spring
2008
Begin
discussion
of
alternative
LMS’.
Evaluation
committee
formed.
Fall
2008
Ran a
limited pilot.
18 faculty,
30 courses
Spring
2009
Fall
2009
Expanded
pilot.
Opened to
campus.
Fall
2010
Migration 90%
complete.
4. Enhancement
Review Process
oTech team responds to instructor through
forum.
oRequests reviewed, researched, discussed
by tech team.
oMembers of the tech team meet with
Moodle Enhancement Committee (comprised
of faculty, library and lab support staff).
oDiscuss which changes can be made and
why. Opportunity to prioritize and schedule.
5. Challenges & Benefits of
Open Process
Challenges
oManaging
expectations
oConstraints of an
enterprise system
oHuman error
oComparisons
between new LMS
and old
Benefits
oStudents experience
a better learning
environment
oRelationships
fostered with faculty
oMoodle power
users willing to
teach others
18. Outages/Issues
When issue detected:
o Announcement to Message Center
o Message on Moodle log in page
o Contact hosting vendor
When issue resolved:
o Announcement to Message Center
o Remove message on Moodle log in
page
o Cleanup phase with faculty and
19. Challenges and Benefits of
Training & Support
Challenges
oTier 2 escalation
oRelevant
information in
support ticket
oReferencing the web
site
oComparisons
between new LMS
and old
Benefits
oFaster service
oInformation on site
driven by faculty
oRelationships
fostered with faculty
oMoodle power
users willing to
work with us
20. Continued Efforts
How do you…
o involve faculty in decision-making process?
o prepare instructors to teach with your
LMS?
o elicit feedback from instructors?
o handle Tier 1 and Tier 2 support?
o involve and engage adjunct faculty?
o market changes, issues, and
enhancements?
