1. Electronic Design Company Your best, and most complete, resource for audio, video, and critical communications systems
2. Presentation Agenda Electronic Design Company Mission History Customers Systems Our Clients’ Needs Our Services and Resources
3. Our Mission To be our clients’ best, and most complete, resource for audio, video and critical communications systems.
4. Our History Founded in 1955 Current majority ownership structure since 1985 Acquired customer base of Impulse Group in 2002 Started consulting division in 2005
7. Systems Audio Any system used for the reinforcement, processing, or distribution of speech, music, or speech privacy signal Video Any system used for presentation, processing or distribution, and storage of video Critical Communications Mass notification/public address Nurse call Security intercom
9. Electronic Design Company provides value to our clients with complete focus on their needs Not simply a single faceted systems integrator We excel at supporting these life-cycle customer needs because we have resources to support all of these needs. System Life Cycle Customer Needs
10. Services and Resources Needs assessment Existing systems utilization studies Analysis and testing Inventory and documentation of existing equipment assets User and maintenance personnel training Maintenance and support planning Acquisition management Project management Peer review System Life Cycle Customer Needs
11. Services and Resources Functional Overview Preliminary Specification Preliminary Floor Plan AutoCAD Acoustic Modeling Demonstrations Finalized Specification Finalized Drawing Commissioning System Life Cycle Customer Needs
12. Services and Resources Project Management Physical On Site Installation Cabling Rigging Integration Programming Commissioning Testing Training Documentation System Life Cycle Customer Needs
13. Services and Resources Service Level Support Agreement Factory Trained Service Technicians 24 x 7 Service Guaranteed Response Times Spare Parts Inventory Ongoing Training Ongoing Level 1 Consulting Service System Life Cycle Customer Needs
Intro Slide –Introduce yourself and any of your associates. Thank audience for allowing us to talk to them about Electronic Design. Possibly talk about your background.Emphasize this is an interactive presentation and that questions and comments are welcome throughout the presentation. Any questions before we get started?Next slide leads to agenda and objectives of the meeting.
-Agenda Slide Agree on time line Review our objective of the meeting and see how it matches with audience Our objective is to highlight our services, resources and capabilities with the goal of being considered as a resource for their organization Ask what resources they are currently relying on for audio, video, and critical communication systems
Read mission, emphasize it’s at the heart of everything we do and that we are totally focused on being the best and most complete resource on these systems for our clients This would be a good time to ask people if they are familiar with Electronic Design Company, in this way we understand their frame of reference. Historically we are probably best known as a system integrator – an audio, video and critical communication contractor. I also think amongst our customers we are very well known for excellence service. Not probably as well known for our consulting division, but as we go through this, I think you’ll see it’s not new, we have a ton of resources in this area and we could not be the best and most complete resource to our clients without it.
Main talking points-Being in business for over 50 years has some substantial benefits Financial stability Well defined and developed processes And there is really no substitute for experience Key people in our consulting group have over 155 years combined industry experience Our engineering and field crew has more than 200 years of combined Industry experience
The other thing about being in business for 50 years,You develop some outstanding client relationshipsThis is a small fraction of our clientsWe have done business with nearly every school system and large corporation in this areaSpeak to some specific projects with these customers that may be relevant to your audience. For example, a corporate account might be interested in what we do for Carlson, Medtronic or 3M, Engineers might be interested In the design work we have done for Mount Olivet or the Westin, or at Children’s Any questions about customers and what we do for these accounts
These are the markets we focus on, we have found these markets have needs that match up to our strengths and that the markets also have needs in audio, video, and critical communication that are strategic. For example, in the commercial market we may be addressing a critical life safety issue with an emergency notification systemEducation is using video and audio to enhance their ability to teach You might mention that we include houses of worship in with performance
This slide simply gives your audience a frame of reference for the diverse systems we support. This would also be a time when you could customize your talk by discussing systems that might be applicable to this audience Important that you have an understanding on our areas of expertise and the type of systems our resources are able to support
We are now shifting the discussion to what makes Electronic Design unique.We also believe that the unique combination of resources provides our clients with a value proposition that is unequaled in our industry
Two key points that need to be made.No system integrator offers the complete mix of services we offerNo audio and video consulting company has the installation, integration and service experience we bring to the tableTalk about the various customer needs throughout their systems’ life cycle, indicate they are completely interrelated clicking next on this slide brings up the third bullet point item, a good way to end this slide is to say ”We excel and bring value to our clients by supporting them through their system’s life cycle. We believe we do this better than anyone else because we have the resources to support all of their needs. The next four slides review our services and resources
Consulting and analysis resources and services Our consulting is not simply new system or system replacement orientedI think it would make sense to run through these items and elaborate on them Some comments: -Analysis and testing includes speech privacy and speech intelligibility -It also means speaker line impendence testing -Training is part of our service offering but analyzing training and what a client might need are also part of our consulting practice, additionally through a consulting agreement, as you will see in an upcoming slide, this type of training is part of normal service work -Training can be unique “We are in the process of creating training for lay speakers at congregations throughout the Twin Cities Project management is also something you will see in a future slide, however,we can manage a project for fee without doing the install and integration While we think we supply maximum value when we can support all phases of the system life, our approach is not all or nothing – it’s “something is better than nothing,” and ultimately if we do a great job we earn more parts of the business
Design Services and Resources Review our services – make the point again that we are not simply a design build contractor, we have been doing design for fee for almost two years. No other designer has our installation, integration and service background.If necessary, we will exclude ourselves from the contracting part of the process if the clients feel they can be better serviced by having a separation between design and contracting Now would be a good time to ask about how the audience feels about the combination of consulting and design services along with a contracting service business.
Installation and Integration Resources The processes we go through in implementing systems always start with a complete understanding of the scope of work and what are the customers expectations, this is the case if we are doing the design on a for fee basis or if we are doing a pure design build. Our 50+ years of experience tells us that this process greatly enhances our client’s experience. Project management and excellent customer communication are a key to what we provide during the installation and integration part of the system’s life There are no projects too small or too big for us to handle. In the first three months of 2008, we have been awarded contracts for small organizations’ room systems as well as the TCF stadium.
Service ResourcesFor us this is as big as differentiator as any of the resource groups we just spoke aboutThere are quite of few contractors which offer low price on the initial bid and could care less about the ongoing service.We want clients for life, or maybe more correctly, forever. From a time standpoint, the longest element in the System Life Cycle Customer Needs model is ServiceOur Customers like the systems and processes we have in place, they love our technicians, and they understand we have our act together.
