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USING SOCIAL MEDIA MARKETING TO BUILD
    YOUR BRAND IN THE HISPANIC MARKET

By: Javier M. Santos
Social Media Marketing Consultant
SITUATION

• U.S. Hispanics are known to be avid consumers of
  social media, but few marketers are using Spanish-
  language Facebook fan pages to reach out to them.




                                      Source: Hispanic Fact Pack 2011
SITUATION




            Source: Hispanic Fact Pack 2011
SITUATION

• Fact: A quick sample revealed that from184 different
  US brands only 34 had any kind of Spanish-
  language presence on Facebook.
• Facebook Spanish-language brand fans pages: 1.96
  millions.
• Facebook English-language brand fans pages:106.4
  millions.



                                       Source: AdAge Hispanic Magazine
SITUATION


• Marketers that do try to engage Hispanics online
  often make mistakes, ranging from simply
  repurposing Spanish-language content from other
  countries to allowing stale content to remain online
  indefinitely.
OUR PERCEPTION

• For brands willing to put up Spanish-language
  Facebook pages, there's a huge payoff!
DO’S AND DON’TS

• Use human translators that understand the culture.
• Don't do partial translation, with some links in
  Spanish and some in English.
• Don't just translate content from a general market
  site without changing the images, too.
• Don't put a Spanish-language site up, then neglect
  to monitor it and engage with users. And avoid
  orphaned social media that lacks links and easy
  navigation.
WHAT CAN WE OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & 3 Months Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
LANDING PAGE EXAMPLES
OUR OFFER

• Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
KIA MOTORS FACEBOOK BUSINESS PAGE
OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
RESULTS FOCUSED APPROACH

• Fan Growth

• Promotions

• Grow Sales

• Build Your Brand

• Product Sampling
SAMPLE OF OUR WORK
ADVERTISING CAMPAIGN
ADVERTISING CAMPAIGN
CAMPAIGN RESULTS
OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
SMMD


                         Login




Publishing Area
SMMD


                          Engagement Area




Measurement Area
OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training
LANDING PAGE TRAFFIC REPORT



•Number of Visitors

•Conversion Rate

•Navigation Origin
FACEBOOK FAN PAGE TRAFFICT REPORT


•Number of visitors

•Demographic
   •Gender
   •Age
OPTIONAL SERVICES

Advanced QR Code Campaign Manager
WHERE TO PLACE QR CODES




                   Source: Hispanic Fact Pack 2011
ANALYTICS
Depending on the campaign set up, the following analytics
data is available:

   •Real time hourly scans
   •Scans
   •Goals
   •Time on site
   •Page views
   •Unique scans
   •Demographics
   •Media response comparison

The interactive reports are generated in real time.
GTA’S ADDITIONAL SERVICES
• Spanish language full website development
• Company Identity
   o Logo
   o Business Cards
   o Letterhead
   o Brochure
   o Flyer
• Print Media Campaign
• Customer Database Build Up
• YouTube Channel Setup (Info-commercials)
• Online Store
IT’S YOUR CHOICE!




NO HABLO ESPAŇOL…
IT’S YOUR CHOICE!




BUILD YOUR BRAND AMONG THE HISPANIC MARKET!
ABOUT US

G TA I n t e r n e t M a r k e t i n g i s a n i n n o v a t i v e f i r m w i t h 1 4
                                                            years
experience in the Puerto Rico market. Our staff is specialized in
marketing, programming, art and technology to provide On-line
high quality consulting services in:

     –   Corporate Internet Interactions
     –   E-Commerce Solutions
     –   Interactive Data Analytics

Our services are designed according to the characteristics                                              and
requirements of our individual Clients.

G TA I n t e r n e t M a r k e t i n g o w n s a n e s t a b l i s h e d a n d a c c e s s i b l e o f f i c e
with the technological infrastructure required to give excellent
service to our Clients (such as Kia Motors, Serrallés, El Meson,
Ma n a t í Me d i c a l Ce n t e r, a mo n g ma n y o t h e r s ) .
ABOUT US

G TA i s a m e m b e r o f s e v e r a l p r e s t i g i o u s o r g a n i z a t i o n s s u c h a s t h e
Internet Advertisement Bureau- IAB, Internet Society- Puerto
Rico, SME- Sales and Marketing Executives Association, and La
Cámara de Comercio de Puerto Rico.

We will be more              than     happy to assist you to accomplish your
business  goals.             For      more  information, please  visit us at
w w w. gta. ma
THANKS


For more information, please visit us @
            w w w. g t a . m a

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Social Media Marketing For The US Hispanic Market

  • 1. USING SOCIAL MEDIA MARKETING TO BUILD YOUR BRAND IN THE HISPANIC MARKET By: Javier M. Santos Social Media Marketing Consultant
  • 2. SITUATION • U.S. Hispanics are known to be avid consumers of social media, but few marketers are using Spanish- language Facebook fan pages to reach out to them. Source: Hispanic Fact Pack 2011
  • 3. SITUATION Source: Hispanic Fact Pack 2011
  • 4. SITUATION • Fact: A quick sample revealed that from184 different US brands only 34 had any kind of Spanish- language presence on Facebook. • Facebook Spanish-language brand fans pages: 1.96 millions. • Facebook English-language brand fans pages:106.4 millions. Source: AdAge Hispanic Magazine
  • 5. SITUATION • Marketers that do try to engage Hispanics online often make mistakes, ranging from simply repurposing Spanish-language content from other countries to allowing stale content to remain online indefinitely.
  • 6. OUR PERCEPTION • For brands willing to put up Spanish-language Facebook pages, there's a huge payoff!
  • 7. DO’S AND DON’TS • Use human translators that understand the culture. • Don't do partial translation, with some links in Spanish and some in English. • Don't just translate content from a general market site without changing the images, too. • Don't put a Spanish-language site up, then neglect to monitor it and engage with users. And avoid orphaned social media that lacks links and easy navigation.
  • 8. WHAT CAN WE OFFER • Spanish Language Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 9. OUR OFFER • Spanish Language Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & 3 Months Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 11. OUR OFFER • Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 12. KIA MOTORS FACEBOOK BUSINESS PAGE
  • 13. OUR OFFER • Spanish Language Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 14. RESULTS FOCUSED APPROACH • Fan Growth • Promotions • Grow Sales • Build Your Brand • Product Sampling
  • 19. OUR OFFER • Spanish Language Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 20. SMMD Login Publishing Area
  • 21. SMMD Engagement Area Measurement Area
  • 22. OUR OFFER • Spanish Language Call to Action Landing Page • Spanish Language Facebook Fan Page Setup • Facebook App & Advertising Campaign • Social Media Marketing Dashboard Tool • Detailed Analytics Monthly Report • End User Training
  • 23. LANDING PAGE TRAFFIC REPORT •Number of Visitors •Conversion Rate •Navigation Origin
  • 24. FACEBOOK FAN PAGE TRAFFICT REPORT •Number of visitors •Demographic •Gender •Age
  • 25. OPTIONAL SERVICES Advanced QR Code Campaign Manager
  • 26. WHERE TO PLACE QR CODES Source: Hispanic Fact Pack 2011
  • 27. ANALYTICS Depending on the campaign set up, the following analytics data is available: •Real time hourly scans •Scans •Goals •Time on site •Page views •Unique scans •Demographics •Media response comparison The interactive reports are generated in real time.
  • 28. GTA’S ADDITIONAL SERVICES • Spanish language full website development • Company Identity o Logo o Business Cards o Letterhead o Brochure o Flyer • Print Media Campaign • Customer Database Build Up • YouTube Channel Setup (Info-commercials) • Online Store
  • 29. IT’S YOUR CHOICE! NO HABLO ESPAŇOL…
  • 30. IT’S YOUR CHOICE! BUILD YOUR BRAND AMONG THE HISPANIC MARKET!
  • 31. ABOUT US G TA I n t e r n e t M a r k e t i n g i s a n i n n o v a t i v e f i r m w i t h 1 4 years experience in the Puerto Rico market. Our staff is specialized in marketing, programming, art and technology to provide On-line high quality consulting services in: – Corporate Internet Interactions – E-Commerce Solutions – Interactive Data Analytics Our services are designed according to the characteristics and requirements of our individual Clients. G TA I n t e r n e t M a r k e t i n g o w n s a n e s t a b l i s h e d a n d a c c e s s i b l e o f f i c e with the technological infrastructure required to give excellent service to our Clients (such as Kia Motors, Serrallés, El Meson, Ma n a t í Me d i c a l Ce n t e r, a mo n g ma n y o t h e r s ) .
  • 32. ABOUT US G TA i s a m e m b e r o f s e v e r a l p r e s t i g i o u s o r g a n i z a t i o n s s u c h a s t h e Internet Advertisement Bureau- IAB, Internet Society- Puerto Rico, SME- Sales and Marketing Executives Association, and La Cámara de Comercio de Puerto Rico. We will be more than happy to assist you to accomplish your business goals. For more information, please visit us at w w w. gta. ma
  • 33. THANKS For more information, please visit us @ w w w. g t a . m a