Results of the 2009 residents' survey

1. Title to go here Residents’ Survey 2009 London Borough of Sutton

2. Contents Background, methodology and technical notes……… slide 3 Executive summary……………………………………... slide 12 Key trends and areas of focus..……………………….. slide 15 1) Quality of life and the area………………………….. slide 22 2) Community safety……………………………………. slide 44 3) Local public services …. ……………………………. slide 53 4) Corporate Health …………………………………….. slide 62 5) Informing residents………………………………….... slide 77 6) Local democracy……………………………………... slide 88 7) Contacting the Council..………………..................... slide 95 8) Environmental issues ……………………………….. slide 103 9) Economic optimism………………………………….. slide 111 10) Safeguarding children……………………………… slide 117

9. Sample Profile Women Sample Profile for Sutton: Key demographics Men 16-24 25-34 35-44 Residents’ Survey sample (unweighted) Population (Census 2008 mid-year estimates) 65+ Full-time Not full-time Gender Age Work status 55-64 Base: All valid responses. Source: Age and gender from 2008 Mid Year estimates. Work status from 2001 Census. 45-54 Base size 2009 358 444 60 127 146 161 136 172 338 464

12. Executive summary

15. Key trends and areas of focus

22. Main Findings 1: Quality of life and the area

24. 9 in 10 residents are satisfied with their local area Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q1 Overall, how satisfied or dissatisfied are you with your local area as a place to live? Net satisfaction score +84 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Satisfied 90% Don’t know

25. Sutton performs well compared with other Boroughs, particularly those in outer London % Satisfied with area Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised Q1 Overall, how satisfied or dissatisfied are you with your local area as a place to live?

26. And this compares favourably to the 8 in 10 recorded in the 2008/09 Place survey – and greater than outer London Q Overall, how satisfied or dissatisfied are you with your local area as a place to live? % Satisfied % Dissatisfied **Sutton 08/09 Place Survey Inner Outer London * Sutton 2009 Residents’ survey *Base: All excluding “Don’t know” (800) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09 (1205). Please note that due to the different methodologies, comparisons should be seen as indicative only Place Survey data 2008/09

27. 55-64 year olds, C2DE and social renting residents are less likely to be satisfied with their local area Q1 Overall, how satisfied or dissatisfied are you with your local area as a place to live? Dissatisfied Satisfied Age Socio-economic group 35-44 45-54 55-64 65+ ABC1 C2DE Tenure Social rented Owner occupier Private rented Proportion who are satisfied 16-34 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

28. Residents from St. Helier, the Wrythe and Wandle Valley are less likely to feel satisfied with their local area Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park % Satisfied 92 92 94 93 81 87 % Dissatisfied 5 3 2 0 13 8 Q1 Overall, how satisfied or dissatisfied are you with your local area as a place to live? Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Base 179 152 124 76 134 137

30. 1 in 4 (25%) think the area has got worse over the last 2 years, although this is fewer than in 2007 (29%) and 2005 (37%) Area has got better Area has not changed much Area has got worse Have lived here less than two years Q2 On the whole, do you think that over the past two years, this area has got better or worse to live in, or haven’t things changed much? Don’t know/can’t remember -16 Net Better Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Got better % Not changed much % Got worse 2005 10 44 37 2007 10 49 29 2009 9 60 25

31. Although the proportion satisfied with the area is greater than elsewhere in London, in terms of perceived positive change, Sutton is performing worse than other London Boroughs % Believe the area has got better Q On the whole, do you think that over the past two years, this area has got better or worse to live in, or haven’t things changed much? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

32. Perceptions that the area has got worse increase with age; however male, BME and those renting privately are more positive Got worse Got better Age Gender Ethnicity 35-44 45-54 55-64 Male Female 65+ White BME Tenure Social rented Owner occupier Private rented Proportion who say ‘got worse’ 16-34 Q2 On the whole, do you think that over the past two years, this area has got better or worse to live in, or haven’t things changed much? Not changed much Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Lived here less than 2 years / don’t know

33. Aspects of life that are seen as important are not necessarily the same as those that are seen as in need of improvement locally Q3 From the list, which four or five, if any, would you say are most important in making somewhere a good place to live? Q4 Thinking about this local area, which of the things below, if any, do you think most need improving ? The ‘Level of Crime’ is the most important issue (46%), activities for teenagers is the area most in need of improvement (31%) Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 The most important issues tend not to be those perceived as most in need of improvement

34. Level of crime is seen as the most important but activities for teenagers most in need of improving. Clean streets and housing are also priorities for residents % Most need improving locally % Important generally Cultural facilities Education Access to nature Public transport Community activities Sports & leisure Facilities for young children Parks and open spaces Wages/ cost of living Race relations Pollution Job prospects Health services Shopping Traffic congestion Road/pavement maintenance Affordable decent housing Clean streets Activities for teenagers Level of crime Mean: 21 Mean: 13 Most important Most needs improving Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

35. What needs improving locally – by Local Committee Area NB Residents in Carlshalton and Clockhouse, and Sutton South, Cheam and Belmont are more likely to say “none of these” (14% and 11% respectively, vs 5% overall) Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 28% Traffic congestion 24% Road and Pavement repairs 21% Affordable decent housing St. Helier, the Wrythe and Wandle Valley Activities for teenagers 41% Level of crime 30% 22% Level of crime 19% Road and Pavement repairs 15% Sports and leisure facilities Cheam North and Worcester Park Traffic congestion 39% Activities for teenagers 27% 18% Job prospects 17% Traffic congestion 15% Facilities for young children Carlshalton and Clockhouse Activities for teenagers 27% Road and Pavement repairs 24%

36. What needs improving locally – by Local Committee Area 19% Clean streets 17% Traffic congestion 14% Affordable decent housing Sutton South, Cheam and Belmont Activities for teenagers 21% Level of crime 19% 25% Road and Pavement repairs 23% Clean streets 20% Affordable decent housing Sutton Level of crime 38% Activities for teenagers 28% 31% Road and Pavement repairs 31% Level of crime 24% The level of pollution Beddington and Wallington Traffic congestion 42% Activities for teenagers 36%

37. Tackling crime and anti-social behaviour is the top priority for residents in terms of investment priorities Q35. Which of these services do you think are the most important for the Council to invest in? Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

38. Investment priorities differ by age Tackling crime and ASB is a particular concern for middle age groups; older residents are more likely to be concerned about support for the elderly; and younger age groups are more likely to be concerned about education and skills Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q35. Which of these services do you think are the most important for the Council to invest in?

39. In line with 2007, more than 8 in 10 agree that people from different backgrounds get on well together Definitely agree Tend to disagree Tend to agree Definitely disagree Q81 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Net agree score +76 Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Agree % Disagree Net agree 2005 81 7 +74 2007 82 10 +72 2009 84 8 +76

40. Cohesion appears to be a strength in Sutton, particularly when compared to outer London Boroughs % Agree Q81 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

41. Perceptions of community cohesion are more positive than in the 2008/09 Place survey London Place Survey data 2008/09 Inner Outer Q81 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? % Agree % Disagree **Sutton 08/09 Place Survey * Sutton 2009 Residents’ survey *Base: All excluding responses of “Don’t know”, “Too few people” and “All same backgrounds” (734) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09 (982). Please note that due to the different methodologies, comparisons should be seen as indicative only

42. Carshalton and Clockhouse residents are the most likely to feel people from different backgrounds get on well together Q81 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 +68 +71 +75 +77 +79 +93 Net agree 134 152 137 124 179 76 Base 8 85 7 82 10 81 % Agree % Disagree 96 3 85 6 81 13

43. White residents and those living in owner occupied homes are the most likely to agree that people from different backgrounds get on well together Q81 To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together? Disagree Agree Proportion who agree Ethnicity White BME Tenure Social rented Private rented Owner occupier Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

44. Main Findings 2: Community safety

46. Around a third of residents feel unsafe at night, but more residents feel safe than in previous years Q68/69 How safe or unsafe do you feel when outside in your local area… % Never go out % Fairly safe % Fairly unsafe % Very unsafe During the day At night Women, BME residents, and social renters are more likely to feel unsafe in the day Women and those living in Beddington/Wallington and St Helier are more likely to feel unsafe after dark % Safe % Very safe % Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 2009 2007 2005 96 95 92 60 52 47

47. Perceived safety during the day is higher in Sutton than elsewhere in London % Safe Q How safe do you feel walking outside in this neighbourhood alone in the daytime? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

48. Sutton residents are also among the most likely to feel safe after dark in London, and much higher than other outer London Boroughs % Safe Q How safe do you feel walking outside in this neighbourhood alone after dark? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

49. Residents from the St. Helier, and Beddington /Wallington areas are more likely to feel unsafe after dark Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park % Unsafe 42 41 34 31 18 14 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q69 How safe or unsafe do you feel when outside in your local area alone after dark? Base 179 134 137 152 124 76

50. In line with 2007, around half say they feel safe on public transport after dark Very safe A bit unsafe Fairly safe Very unsafe Q70 How safe do you feel travelling on public transport in this area alone after dark? Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Never use Again, it is women and those living in Beddington/Wallington and St Helier who are more likely to feel unsafe % Safe % Unsafe 2005 35 31 2007 44 29 2009 48 28

51. Sutton residents are most concerned about anti-social behaviour, but around half are also concerned about burglary and vandalism % Not at all worried Q71-79 And now could you tell me how worried you are about being the victim of each of these crimes in the area? % Don’t know % Fairly worried % Not very worried % Worried % Very worried Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Burglary Anti-social behaviour Robbery in the street Vandalism Theft (incl contents of car) Theft of car Rape/sexual assault Attack (other than robbery or rape) Racist attacks 22 18 18 33 26 25 55 47 54 60 52 49 49 46 42 42 35 39 39 35 38 2009 2007 2005 58 64 71 35 37 42

52. This is reflected in preferred policing priorities Q80 Which two or three , if any, should be given the highest priority? Anti-social behaviour Drug related crime Town centre crime Sex offences Hate crimes Street robbery Vandalism Theft Disorder / disturbances Domestic violence Graffiti Other Don’t know (22) (26) (24) (13) (13) (7) (6) (2) (4) (18) (20) (37) (60) 2007 % Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

53. Main Findings 3: Local Public Services

55. Universal services : residents are satisfied on balance, but there are some concerns over road and pavement maintenance, satisfaction with which has fallen since 2007. Significant increases in satisfaction since 2005 can be seen with street cleaning, and maintenance of grass verges and trees % Satisfied % Dissatisfied Q5-12 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Street lighting Refuse collection Pavement maintenance Road maintenance Maintenance of trees Care of the environment Maintenance of grass verges Street cleaning (83) (88) (65) (57) (52) (62) (59) (57) (84) (81) (67) (62) (62) (60) (63) (63) 2007 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

56. Education and care services : Satisfaction is highest with primary schools, with fewer residents expressing an opinion about childrens’ services and social services. A significant improvement can be seen in perceptions of secondary education. % Satisfied % Dissatisfied Q13-26 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Primary schools Social services Adult education / SCOLA Services for under 5s* Secondary schools (29) (24) (45) (18) (n/a) (45) (38) (39) (28) (27) 2007 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 * Please note that, in 2007, the statement read “Borough services for the under 5s”

57. Leisure and cultural services : Residents are most satisfied with parks and open spaces – these have seen a significant rise in satisfaction since 2007. However, a decline in satisfaction can be seen with theatres, arts and events % Satisfied % Dissatisfied Q13-26 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Parks and open spaces Theatres/arts/events Sports and swimming facilities Playgrounds Libraries (72) (69) (54) (40) (44) (75) (69) (55) (47) (48) 2007 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

58. Users are more satisfied than the public at large % Satisfied % Dissatisfied Q13-26 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Parks and open spaces (571) (76) (86) (81) (86) 2007 2005 Base: All users Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Libraries (320)

59. Environmental services : Levels of satisfaction with green garden waste are maintained from 2007, while satisfaction with recycling has increased % Satisfied % Dissatisfied Q13-26 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Recycling Green garden waste (81) (69) (74) (56) 2007 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

60. Other services : Again, levels of satisfaction are maintained from 2007 % Satisfied % Dissatisfied Q13-26 I would like you to tell me how satisfied or dissatisfied you are with the quality of each of these in your local area? % Satisfied Register office Council housing / Sutton Partnership Housing* (31) (15) (39) (21) 2007 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 * Please note that, in 2005 and 2007, the statement read “Council housing”

61. Parks and local bus services are most likely to be frequently used, but around two in five also use sports facilities and libraries at least once a month Q27-34 Please indicate how frequently you have used the following public services provided or supported by Sutton Council Almost every day/At least once a week About once a month Within the last 6 months Within the last year Longer ago Never used/ don’t know Local tips/ household waste recycling centres Local bus services Parks/ open spaces Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % At least once a month Sports/leisure facilities Libraries Local transport info Theatres/concert halls Museums / galleries 32 63 73 39 39 34 6 5

62. Main Findings 4: Corporate health

64. Around seven in ten residents are satisfied with the way the Council runs things Neither/nor Very satisfied Fairly dissatisfied Fairly satisfied Very dissatisfied Q36 And now, taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things? Net satisfaction score +63 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Satisfied 2005 67 2007 69 2009 72

65. Sutton Council is outperforming other outer London Boroughs in this respect % Satisfied with the council Q36 And now, taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

66. And satisfaction is higher than in the Place Survey % Satisfied % Dissatisfied **Sutton 08/09 Place Survey Inner Outer London Place Survey data 2008/9 * Sutton 2009 Residents’ survey National Average Q36 And now, taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things? *Base: All excluding “Don’t know” (797) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09 (1,205). Please note that due to the different methodologies, this should be seen as indicative only

67. C2DE and social renting residents are less likely to be satisfied with the Council Dissatisfied Satisfied Age Socio-economic group 35-44 45-54 55-64 65+ ABC1 C2DE Tenure Social rented Owner occupier Private rented Proportion who are satisfied 16-34 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q36 And now, taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things?

68. Residents from St. Helier, the Wrythe and Wandle Valley are least likely to feel satisfied with the Council Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q36 And now, taking everything into account, how satisfied or dissatisfied are you with the way Sutton Council runs things? % Satisfied 85 78 76 69 68 64 % Dissatisfied 4 7 7 5 13 17 Base 76 152 124 137 179 134

69. More residents would speak highly of the Council than negatively, but most would be neutral Be neutral if asked Speak highly without being asked Be critical if asked Speak highly if asked Be critical without being asked Q37 Which of the following statements comes closest to how you feel about Sutton Council? Net advocacy score +15 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Speak highly 33% ABC1 residents, and those living in the Carshalton and Clockhouse area, are more likely to be advocates of the Council (38% and 54% respectively compared to 33% overall).

70. As in previous years, most residents do NOT agree that the Council is too remote and impersonal Neither/nor Strongly agree Tend to disagree Tend to agree Strongly disagree Net agree score -9 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 No opinion Q48 To what extent do you agree or disagree with the following statement? The council is too remote and impersonal Social renters, and those who live in St Helier, are more likely to agree with this statement (35% and 34%). % Agree 2005 30 2007 26 2009 26

71. Value for money: two in five agree that the Council provides it – a slight decline on previous years Neither/nor Strongly agree Tend to disagree Tend to agree Strongly disagree Net agree score +15 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 No opinion Q49 To what extent do you agree or disagree with the following statement? The council gives local residents good value for money % Agree 2005 42 2007 44 2009 40

72. But, Sutton compares favourably with other London Boroughs in terms of perceived Council VfM % Agree Q49 To what extent do you agree or disagree with the following statement? The council gives local residents good value for money Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

73. The Residents’ Survey result also compares well with the Place Survey Q49 To what extent do you agree with following statement: Sutton council gives local residents good value for money? % Agree % Disagree **Sutton 08/09 Place Survey Inner Outer London Place Survey data 2008/9 * Sutton 2009 Residents’ survey National Average *Base: All excluding “Don’t know” (782) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09 (1,205). Please note that due to the different methodologies, this should be seen as indicative only

74. White residents, those not working full-time, and those aged 65 or over are more likely to agree that the Council provides VfM Disagree Agree Age Ethnicity 35-44 45-54 55-64 65+ White BME Work status Not working FT Working FT Proportion who agree 16-34 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q49 To what extent do you agree or disagree with the following statement? The council gives local residents good value for money

75. Residents from St. Helier, and Beddington / Wallington are most likely to DISAGREE that the Council provides value for money Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Agree 51 47 41 39 38 32 % Disagree 12 19 20 38 22 30 Q49 To what extent do you agree or disagree with the following statement? The council gives local residents good value for money Base 76 124 152 134 137 179

77. Main Findings 5: Informing residents

79. Residents are highly informed about registering to vote; they are least informed about how to get involved in local decision-making Q38-44 How well informed do you feel about each of the following? How and where to register to vote How your council tax is spent How you can get involved in local decision-making What standard of service you should expect How well local public services are performing How to complain about local public services What to do in a large-scale emergency Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 37 % Informed 80 48 47 45 45 40

80. Residents are more likely to say they feel informed about the performance and expected standards of local services in the Residents’ Survey than the Place Survey % Informed (Sutton Residents’) % Informed (Place – Sutton) How and where to register to vote How your council tax is spent How you can get involved in local decision-making What standard of service you should expect How well local public services are performing How to complain about local public services What to do in the event of a large scale emergency, eg pandemic flu % Informed (Place – LBs) Q38-44 How well informed do you feel about each of the following? *Base: All excluding “Don’t know”. Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09. Please note that due to the different methodologies, this should be seen as indicative only 770 802 773 769 768 769 776 Base Sutton Residents’* 1,033 1,250 1,108 Base Sutton Place** 123 1,072 1,198 1,108

81. About the same proportion of residents do feel informed about local services as those who do not Very well informed Not very well informed Fairly well informed Not well informed at all Q45 Overall, how well informed do you feel about local public services? Net informed score +6 Younger residents (aged 16-24), and those living in St Helier and Cheam North / Worcester Park , are most likely to say they are not informed (59%, 56% and 56% respectively, compared to 52% overall) Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

82. This is a more positive picture than that painted by the Place Survey % Satisfied % Dissatisfied **Sutton 08/09 Place Survey London Place Survey data 2008/9 * Sutton 2009 Residents’ survey National Average Q45 Overall, how well informed do you feel about local public services? *Base: All excluding “Don’t know” (800) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009. **Base: All valid responses 2008/09 (1,205). Please note that due to the different methodologies, comparisons should be seen as indicative only

83. The extent to which residents feel informed by the Council about its services has fallen over time. This is important because we know that how well informed people are is associated with how satisfied they are with the Council Q46 How well informed do you feel Sutton Council keeps you about the services and benefits it provides? 2009 Very/Fairly well informed 2007 2005 2003 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

84. And Sutton residents feel less informed by their local authority than elsewhere in London % Informed about council services Q46 How well informed do you feel Sutton Council keeps you about the services and benefits it provides? Source: Ipsos MORI normative database. Face-to-face surveys carried out in London since 2006. Data have been anonymised

85. Older residents and those of higher socio-economic status are more likely to feel informed about the Council Not informed Informed Proportion who are informed Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q46 How well informed do you feel Sutton Council keeps you about the services and benefits it provides? Age Socio-economic group 35-44 45-54 55-64 65+ ABC1 C2DE 16-34

86. Residents from St. Helier, and Cheam North / Worcester Park, are least likely to feel informed about Sutton Council Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Informed 69 56 51 44 30 27 % Not informed 29 44 40 55 69 67 Q46 How well informed do you feel Sutton Council keeps you about the services and benefits it provides? Base 76 152 124 179 134 137

87. Most residents obtain information about the Council from the authority’s own information channels Information provided by the council (newspaper, magazine, leaflets) Local media (newspapers, TV, radio) Council website / Internet Word of mouth (e.g. family / friends) Direct contact with the Council From a local councillor None of these Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q47 From which of the following sources, if any, do you obtain most of your information about Sutton Council and the services it provides? Those aged 55 and over are more likely to use Council information (60%), while those under 35 are most likely to use the Internet (42%).

88. Main Findings 6: Local democracy

90. Residents are more likely to disagree that they can influence Council-run services than agree, with around one in six saying that they do not know Tend to disagree Tend to agree Definitely disagree Net agree score -7 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Don’t know Q66 To what extent do you agree or disagree that you can influence council run services within your local area? Definitely agree % Agree 2005 35 2007 35 2009 38

91. By local committee area, residents in the Carshalton / Clockhouse, Sutton South / Cheam /Belmont, and Sutton areas are most likely to agree that they can influence council services Beddington and Wallington Sutton Sutton South, Cheam and Belmont Carshalton and Clockhouse St Helier, the Wrythe and Wandle Valley Cheam North and Worcester Park Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Agree 58 49 46 32 25 26 % Disagree 34 32 39 48 58 56 Q66 To what extent do you agree or disagree that you can influence council run services within your local area? Base 76 124 152 179 137 134

92. When it comes to the Council, although most want to be kept informed, few residents want to be involved Like to know what it’s doing but happy to let it get on with its job Already work for / involved with the Council Not interested in what it does or how it does its job Would like more of a say Not interested as long as it does its job Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 None/Don’t know Q64 Which of the following statements comes closest to your own attitudes towards Sutton Council? Although there are no differences by demographic sub groups, those living in the Carshalton / Clockhouse and St Helier areas are most likely to want to have more of a say (38% and 26% respectively compared to 19% overall). % Would like a say 2005 22 2007 15 2009 19

93. Two in five say they would like to have more of a say by completing questionnaires, with a similar proportion saying they would attend public meetings Completing questionnaires like this Attending local public meetings Meeting a local Councillor Contacting Sutton Council via email, website or text Phone call with a Councillor Other None of these Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q65 How would you personally prefer to have more of a say? White residents are more likely than BME residents to say that they would like either a meeting or phone call with a councillor (33% and 29%).

95. Main findings 7: Contacting the Council

97. 46% of residents have contacted the council in the last two years. Of these, the majority used the telephone – significantly more than in 2007 % 2009 % 2007 Q51 How did you last get in contact with Sutton Council? % 2005 Base: All who have contacted the Council in the last two years (383) Fieldwork Dates 5 th October to 19 th November 2009 * In 2007 and 2005, this option read ‘One Stop Shop’ +1 -2 -1 0 -4 -5 +2 -10 +11 % change from 2007

98. Of those who contacted the Council, three quarters say that they found staff to be helpful % Helpful % Unhelpful Q52 Thinking about the last time you contacted Sutton Council did you find them… 2007 2005 2009 Base: All who have contacted the Council in the last two years (383). Fieldwork Dates 5 th October to 19 th November 2009 472 330 383 Base: all who contacted the Council in the last two years

99. Seven in ten say that staff were interested in their problem % Interested in your problem % Uninterested in your problem 2007 2005 2009 Q52 Thinking about the last time you contacted Sutton Council did you find them… Base: All who have contacted the Council in the last two years (383). Fieldwork Dates 5 th October to 19 th November 2009 472 330 383 Base: all who contacted the Council in the last two years

100. Two thirds of those who have contacted the council say that staff were quick to respond, but a quarter say they were slow % Quick to respond % Slow to respond 2007 2005 2009 Q52 Thinking about the last time you contacted Sutton Council did you find them… Base: All who have contacted the Council in the last two years (383). Fieldwork Dates 5 th October to 19 th November 2009 472 330 383 Base: all who contacted the Council in the last two years

101. Seven in ten say that it was easy to get hold of the right person at the Council % Easy % Difficult 2007 2005 2009 Q53 Again, thinking about the last time you contacted Sutton Council, was getting hold of the right person easy? Base: All who have contacted the Council in the last two years (383). Fieldwork Dates 5 th October to 19 th November 2009 472 330 383 Base: all who contacted the Council in the last two years

102. Two thirds were satisfied with the final outcome, although a quarter were dissatisfied % Satisfied % Dissatisfied 2007 2005 2009 Q54 And were you satisfied or dissatisfied with the final outcome? Base: All who have contacted the Council in the last two years (383). Fieldwork Dates 5 th October to 19 th November 2009 472 330 383 Base: all who contacted the Council in the last two years

103. Main findings 8: Environmental issues

105. Parking and speeding traffic are the largest concerns for residents % Of most concern % Problems in your area Speeding traffic Fly tipping Noise pollution Dog fouling Parking Weeds Litter Vandalism Graffiti Congestion Mean: 20 Mean: 11 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Abandoned vehicles Air pollution Q55 Which of the following, if any, are problems in your area? Q56 Which one or two are of most concern to you?

106. Concern about parking, dog fouling and congestion have increased since 2007 % 2009 % 2007 Q56 Which one or two are of most concern to you? % 2005 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 -1 -2 +3 +5 -2 0 +8 Percentage point change from 2007

107. The proportion claiming to recycle has increased since 2007 in the case of all materials asked about, especially glass and garden waste Q57 Which of the following, if any, do you currently regularly recycle? Paper Cardboard Plastics Glass Steel & Aluminium Cans Textiles Green garden waste* Food waste Electrical items Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 2009 2007 2005 * Please note that, in 2007 and 2005, this statement read “Doorstep collection of green garden waste” +21 +7 +7 +1 +21 +17 +11 +16 +9 Percentage point change from 2007

108. Encouragingly, significantly more residents now say they already separate items for collection than in 2007, with most of the reminder willing to do so in future Q59-61 How willing, if at all, would you be to separate the following for collection at the kerbside? Food waste Glass Textiles +12 +28 +6 Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 % Change 2007-9 (Already do)

109. In line with 2007, residents appear receptive to being incentivised,– particularly younger residents and those in social rented accommodation Q62 To what extent would a financial incentive for separating those items for collection from your kerbside, encourage you to do so? Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Not very much A fair amount A great deal Not at all % A great deal/fair amount % Not very much / not at all Net great deal/fair amount 2007 57 40 +17 2009 57 41 +16

110. There has been an increase in the proportion of residents who compost. Older residents and those in owner occupied accommodation are more likely to do so Q63 Do you currently compost items such as vegetable peelings, grass cutting and prunings? Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 2007 2009

111. Main findings 9: Economic optimism

113. Opinion is divided as to whether or not the economy will improve over the next 12 months Get worse Improve Stay the same Don’t know Q82 Do you think that the general economic condition of the country will improve, stay the same, or get worse over the next 12 months? Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009

114. Sutton residents appear less positive than the national average recorded during fieldwork Ipsos MORI Political Monitor Do you think that the general economic condition of the country will improve, stay the same, or get worse over the next 12 months? *EOI: Economic Optimism Index (improve minus get worse) in percentage points ** Oct Base : 996 British adults 18+, 16th-18th Oct ’09; *** Nov Base: 1,006 British adults 18+, 13th-15th Nov ’09 Sutton Residents’ Survey. Sutton residents 16+ (802), 5th October to 19th November 2009 Sutton Residents’ survey EOI* +1 Oct 2009** Nov 2009*** EOI* +23 EOI* +21 Improve Stay the same Get worse Don’t know

115. However, it should be noted that national economic optimism has been turbulent throughout 2009 Source: Ipsos MORI Political Affairs Monitor Jan ’09 – Dec ’09: c1,000 adults aged 18+ Do you think that the general economic condition of the country will improve, stay the same, or get worse over the next 12 months? %

116. Those working full-time, males, BME residents and those not living in social housing are more likely to be optimistic Get worse Improve Proportion who think the economy will improve Working full-time Stay the same Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q82 Do you think that the general economic condition of the country will improve, stay the same, or get worse over the next 12 months? Don’t know Work status Gender Ethnicity Not working full-time Male Female White BME Tenure Social rented Owner occupier Private rented

117. Main findings 10: Safeguarding children

118. The police and social services/the Council are seen as the most suitable organisations to contact if residents are concerned about the wellbeing of a vulnerable adult/child The police Social service/the Council Friends/neighbour/family of the vulnerable adult/child Healthcare services School/college Other (specify) I would not contact anyone Don’t know Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Q83 I would like you to imagine you were concerned about the wellbeing of a vulnerable adult or child you knew in your area. If you wanted to alert someone to the situation, who would you contact, if anyone?

119. By subgroup – gender, ethnicity and social group appear to impact on who residents would contact Males and those from BME backgrounds are more likely to contact the Police Male Female Male Female % the police % social services/the Council White BME ABC1 C2DE Base: All residents (802) Sutton Residents’ Survey. Fieldwork Dates 5 th October to 19 th November 2009 Females and those from ABC1 households are more likely to contact social services/the Council

120. © 2009 Ipsos MORI – all rights reserved