9. 9
A2J Guided Interviewâą for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management System
Answer File Data Now
Available For Review in the
Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
10.
11. How does an A2J
AuthorÂź
online
intake interview
work?
Legal Aid of Western Ohio
13. Online Intake is Growing
ïĄ 10 programs with online intake projects
ïĄ 35+ programs researching for future online
intake projects using A2J AuthorÂź
14. Benefits to Applicants
ïĄ Can apply from any location with a computer
& internet access
ïĄ Saves remotely located applicants from
traveling
ïĄ Available outside of business hours 24/7
ïĄ Shortens application time (est. 15-20 min)
ïĄ Saves time of applying at the wrong legal aid
ïĄ Get information and referrals
15. Benefits to Organizations
ïĄ Unqualified applicants are redirected without
talking to intake worker
ïĄ Potential qualification issues are highlighted
for intake workers to address first
ïĄ Reduce errors in data recording
*All of these things save intake workers time*
16. ïĄ Planning & Preparation
ï§ Inception â meet with project stakeholders, identify roles, review budget,
review other programâs intake interview, determine goals & restrictions
ï§ Elaboration â draft online intake script (in word processor), rounds of review
with stakeholders
ïĄ Construction
ï§ A2J Guided Interview â using script draft questions and logic in A2J Author
ï§ Interview Testing & Review â can still easily make changes at this point
ï§ XSL Transform Development & Testing
ïĄ Implementation
ï§ Staff Training â train intake workers to process online applications
ï§ Go Live â success!
26. Typical A2J Interview on LawHelpInteractive.org Setup
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
27. Typical A2J Interview on LawHelpInteractive.org Setup
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
A2J related files
A2JViewer.swf
+
Avatar images
28. Typical A2J Interview on LawHelpInteractive.org Setup
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
A2J related files
A2JViewer.swf
+
Avatar images
Something to
âcatchâ the
data
29. Typical A2J Interview on LawHelpInteractive.org Setup
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
A2J related files
A2JViewer.swf
+
Avatar images
Something to
âcatchâ the
data
30. Typical A2J Interview on LawHelpInteractive.org Setup
Something to
âcatchâ the
data
32. Typical A2J Interview on LawHelpInteractive.org Setup
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
A2J related files
A2JViewer.swf
+
Avatar images
Something to
âcatchâ the
data
33. A2J Interview on YOUR WEBSITE
.html/.asp/.php
Javascript
variables
+
Link to
A2Jviewer.swf
A2J related files
A2JViewer.swf
+
Avatar images
Something to
âcatchâ the
data
Your Website
37. 37
A2J Guided Interviewâą
for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
A2J AuthorÂź
Online Intake Interface
38. 38
A2J Guided Interviewâą
for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
A2J AuthorÂź
Online Intake Interface
42. 42
A2J Guided Interviewâą for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
A2J AuthorÂź
Online Intake Interface
44. 44
A2J Guided Interviewâą for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
Does Not Have
to be XML!!
-HTML
-Comma delimited
-CSV
-Plain oleâ text
-SQL INSERTs
-etc, etc.
A2J AuthorÂź
Online Intake Interface
45. 45
A2J Guided Interviewâą for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
A2J AuthorÂź
Online Intake Interface
47. 47
A2J Guided Interviewâą for Intake (.a2j files)
Interview
Answers
(.anx
File)
XSL
Transform
Transformed
Answer Files
Case Management
System
Answer File Data Now
Available For Review in
the Case Management
SystemâŠ.
âŠ.conflicts check
âŠ.attorney review
âŠ.processing
Every transform is unique
to ...
-The interview
-The destination database
A2J AuthorÂź
Online Intake Interface
49. ïĄ Linking interviews could facilitate customer
based coordination across systems of justice
ï§ Legal Aid Agencies
ï§ Courts
ï§ Criminal Defense- public defender
ï§ Administrative Agencies
âȘ The new frontier!
50.
51. ïĄ Legal Assistance Foundation of Chicago:
TIG Grantee, currently using Legal Server
CMS.
ïĄ Pro Bono Net: Non-profit administrator of
LawHelp Interactive server.
ïĄ PS Technologies, Inc: Creator and vendor of
Legal Server CMS.
ïĄ Illinois Legal Aid Online: Automated
Documents provider for Legal Aid attorneys in
Illinois, contracted to manage project.
52. ïĄ Legal Aid attorneys now enter client and case
information into Case Management Systems (CMSs)
for efficient case management and reporting.
ïĄ Attorneys can efficiently draft pleadings and forms
using automated documents on LawHelp Interactive
(LHI), and serve more clients.
ïĄ For any case, up to 40% of the information that is
needed to complete documents on LHI is already
contained in the CMS.
ïĄ Currently, attorney must enter this information
twiceâ once in the CMS, once on LHIâwhich is
inefficient.
53. ïĄ Functional improvements to LHI:
âą XML output of template information
âą Ability to accept XML input of HotDocs answer files,
user authentication
ïĄ Functional improvements to Legal Server:
âą Ability to read XML input of template information
âą XML output of HotDocs answer files
ïĄ Standards and documentation for Document Assembly
Nationwide:
âą Standard Variable list
âą Documentation of how system was developed, how
other agencies can replicate project and use the system
54. 1. Fill out case information in Legal Server
2. From within Legal Server,
chose an Automated
Document on LHI.
3. LHI uses info from Legal Server
to âpre-fillâ many fields in the
automated document, you fill out
the rest in HotDocs.
4. Download finished documents
to your machine - where you can
save and print them
55. ïĄ Linking interviews could facilitate efficient
data transfer to other service and
administrative agencies
56. A2J Guided
Interviews
on the Web
PDâs
Office
Legal
Aid
Statewide
Website
Human
Services
Administrative
Tribunal
Courts
Hinweis der Redaktion
HotDocs end-user interface. Plain and form-looking interface is characterized by an index of questions on the left and related questions and text boxes where information can be entered on the right. Perhaps not the most intuitive interface for non-tech savvy members of the public that may be needing the assistance of such forms. But it does the job and is fairly straightforward for advocates to use, who are comfortable with just filling in blanks with little to no additional instruction.
A2J Author on the other hand has a very friendly interface which was developed with usability testing for the specific purpose of addressing the needs of self-represented litigants.