3. AIIM.ORG/TRAINING
Risk
Process
Engagement
• InformaBon
Governance
• Electronic
Records
Management
• Social
Media
Governance
• Enterprise
Content
Management
• Business
Process
Management
• Process
Improvement
• Capture
and
Imaging
• Content
in
the
Cloud
• Taxonomy
&
Metadata
SHAREPOINT
PROCESS/INDUSTRY
SPECIFIC
4. Surviving
and
Thriving
In
the
Era
of
#Informa5onChaos
An
ExecuBve
Guide
–
38
AcBons
You
Can
Take
in
2014
Get
on
advance
list
–
www.AIIM.org/InformaBonChaos
5. 1. Understanding
the
disrupCve
nature
of
the
current
technology
landscape
2. What
this
means
for
CEOs
3. Personal
lessons
along
the
way
7. The
Opportunity:
Every
budget
is
an
IT
budget.
Every
company
is
an
IT
company.
Every
business
leader
is
becoming
a
digital
leader.
Every
person
is
becoming
a
technology
company.
We
are
entering
the
era
of
the
Digital
Industrial
Economy.
-‐-‐
Peter
Sondergaard,
Gartner
8. But
amidst
this
opportunity,
these
are
the
kinds
of
things
we
hear…
9. The
Reality:
“Our
file
servers
are
out
of
control
and
no
one
can
find
anything.”
10. The
Reality:
“InformaBon
is
leaking
out
of
the
organizaBon
at
every
turn
via
devices
that
weren’t
even
invented
when
we
put
our
systems
in
place.”
11. The
Reality:
“The
volume
of
‘stuff’
we
are
trying
to
manage
is
rapidly
spinning
out
of
control.”
17. 1
–
ConsumerizaCon
is
transforming
what
users
expect
from
applicaBons
and
how
we
deliver
them.
18. The
4
Drivers
of
ConsumerizaCon
•
•
•
•
A
computer
An
internet
connecBon
A
programming
language
and
SDK
A
fricBon
free
plakorm
for
distribuBng
and
making
money
– Forrester,
James
McQuivey,
Digital
Disrup5on
19. 2
–
Cloud
and
Mobile
are
creaBng
an
expectaBon
of
anywhere,
any5me
access.
20. “82
billion
apps
will
be
downloaded
worldwide
in
2013,
and
by
2017
there
will
be
more
than
200
billion
downloads
per
year.”
-‐-‐PorBo
Research
“In
45
seconds,
you
can
go
from
never
having
heard
a
song
to
owning
it.
This
is
the
era
of
collapsing
purchase
cycles.”
-‐-‐AIIM
ELC
meeBng
“IT
cost
savings
and
speedier
deployment
are
but
a
brief
prelude
to
the
main
story.
It’s
only
the
first
10
percent.
The
remaining
90
percent
is
what
happens
to
the
business
itself.”
-‐-‐Joe
McKendrick,
Forbes
“Global
mobile
transacBons
predicted
to
be
US$241
billion
in
2011
growing
to
more
than
$1
Trillion
by
2015.”
-‐-‐Yankee
Group
21. 3
–
The
Changing
Nature
of
Work
is
forcing
organizaBons
to
think
flat
and
agile,
not
hierarchical
and
slow.
22. • Of
the
approximately
100
million
people
in
America
who
hold
full-‐Bme
jobs…
• 30
million
(30%)
are
engaged
and
inspired
at
work…
• 20
million
(20%)
are
acBvely
disengaged.
These
employees,
who
have
bosses
from
hell
that
make
them
miserable,
roam
the
halls
spreading
discontent.
• The
other
50
million
(50%)
are
not
engaged.
They’re
just
kind
of
present,
but
not
inspired
by
their
work
or
their
managers.
• Engaged
organizaBons
=
147%
higher
earnings
per
share
(EPS)
compared
with
their
compeBBon.
• Disengaged
organizaBons
=
2%
lower
EPS.
-‐-‐-‐-‐-‐Gallup,
State
of
the
American
Workplace
23. Managing
InformaCon
Chaos
–
managing
the
volume,
variety
and
velocity
of
informaBon
and
content
created
by
these
three
disrupters
-‐-‐
is
THE
business
challenge
of
the
next
decade.
24. As
the
CEO
of
a
“public”
insBtuBon,
which
of
the
following
quesBons
are
relevant
to
your
organizaBon?
Do
you
know
the
answers?
25. 1
-‐-‐
How
do
we
manage
the
RISK
of
growing
volumes
of
content?
How
do
we
set
up
a
strategy
for
informaBon
governance?
How
do
we
automate
records
management
and
e-‐
discovery?
What
should
we
do
about
controlling
mobile
and
social
informaBon?
2
-‐-‐
How
do
we
TRANSFORM
our
content-‐intensive
business
processes?
How
can
we
improve
and
automate
how
we
manage
content
and
our
business
processes?
How
can
we
get
rid
of
paper?
What
role
should
SharePoint
play
in
our
strategy?
3
-‐-‐
How
do
we
use
content
to
beter
ENGAGE
customers,
employees,
and
partners?
How
should
we
manage
cloud
content
stored
in
SaaS
applicaBons?
How
should
we
manage
web
content?
How
can
we
drive
new
forms
of
collaboraBon
in
our
organizaBon?
4
-‐-‐
How
do
we
get
any
business
INSIGHT
out
of
all
the
informaBon
we
are
gathering?
How
should
our
informaBon
be
structured
and
organized?
How
can
we
use
technology
to
get
value
out
of
our
digital
landfills?
How
do
we
make
informaBon
easier
to
find?
26. 1. Understanding
the
disrupBve
nature
of
the
current
technology
landscape
2. What
this
means
for
CEOs
3. Personal
lessons
along
the
way
27. 1. Understanding
the
disrupBve
nature
of
the
current
technology
landscape
2. What
this
means
for
CEOs
a. Technology
DisrupCon
b. Technology
FrustraCon
c. Business
DisrupCon
3. Personal
lessons
along
the
way
29. B
-‐-‐
Technology
FrustraBon
“Almost
half
of
CEOs
feel
IT
should
be
a
commodity
service
purchased
as
needed.”
“Only
a
quarter
of
execuBves
feel
their
CIO
is
performing
above
his
or
her
peers.”
“Almost
half
of
CEOs
rate
their
CIOs
negaBvely
in
terms
of
understanding
the
business
and
understanding
how
to
apply
IT
in
new
ways
to
the
business.”
“57%
of
the
execuBves
expect
their
IT
funcBon
to
change
significantly
over
the
next
three
years,
and
12%
predict
a
complete
overhaul
of
IT.”
Survey
by
HBR,
Economist,
CEB,
Intel,
TNS
Global
30. C
–
Business
DisrupBon
AIIM’s
Mission:
Helping
you
and
your
organizaBon
survive
and
thrive
in
the
era
of
InformaBon
Chaos.
How
has
technology
disrup5on
impacted
our
business
model?
Where
do
you
make
money
in
a
disintermediated
world?
31. 1
–
MARKET
RESEARCH
focused
on
how
and
why
organizaBons
are
using
content
technologies
Industry
Watch
reports
focused
on
key
market
drivers
and
trends
White
papers
focused
on
parBcular
business
issues
and
problems
ELC
Trendscapes
looking
out
18-‐24
months
to
idenBfy
what
comes
next
2
–
EXPERT
ADVICE
designed
to
help
organizaBons
understand
the
potenBal
of
content
technologies
Toolkits
–
“Best
Of”
curaBons
on
a
parBcular
topic
or
issue
Webinars
–
Leading
subject
mater
experts
share
their
knowledge
AIIM
Events
–
THE
internaBonal
conference
and
local
seminars
3
–
Access
to
a
COMMUNITY
of
passionate
fellow
pracBBoners
40
local
Chapters
throughout
the
world
to
share
knowledge
InteracCve
Network
of
topic-‐specific
expert
bloggers,
discussion
groups
and
forums
Industry
approved
Standards
and
Best
PracCces
4
–
SKILLS
DEVELOPMENT
needed
to
be
successful
Modular
task
specific
Short
Courses
CerCficate
and
Sales
Enablement
Training
in
key
disciplines
Professional
CerCficaCon
(CIP)
32. 1. Understanding
the
disrupBve
nature
of
the
current
technology
landscape
2. What
this
means
for
CEOs
3. Personal
lessons
along
the
way
33. 1. Understanding
the
disrupBve
nature
of
the
current
technology
landscape
2. What
this
means
for
CEOs
3. Personal
lessons
along
the
way
a. The
social
CEO
b. The
virtual
AssociaCon
c. The
CEO
as
chief
Technology
Strategist
34. Where
are
you
personally
posiConed
on
the
innovaCon
conCnuum?
The
lunaBc
edge
The
edge
1%
9%
Leaders
45%
Followers
45%
Facebook
Digital
Landfill
–
701,245
lifeBme
views
@jmancini77
LinkedIn
–
22,195
members
Twiter
–
9,040
tweets/1,512
following/7,751
followers
Slideshare
–
318,848
lifeBme
views
OccupyIT
–
10,000+
downloads
A
–
The
Social
CEO
35. How
virtual
are
you?
Supervisor
feedback
Please
rank
each
of
the
following
from
1
(the
MOST
important
item)
to
8
(the
LEAST
important
item)
relaBve
to
your
job
saBsfacBon
at
AIIM.
3.39
Understanding
strategy
5.00
RecogniBon
4.04
Benefits
4.35
5.17
Make
a
difference
VacaBon
Money
Flexibility
2.96
5.83
5.26
B
–
The
Virtual
AssociaBon
36. Do
you
personally
know
and
have
a
perspecCve
on
how
the
technology
pieces
should
fit?
1
–
AMS
2
–
WCM
3
–
LMS
4
–
Event
registraBon
5
–
Shopping
cart
6
–
CollaboraBon
–
Email,
Documents,
Social
7
–
MarkeBng
AutomaBon
8
–
Sales
AutomaBon
9
–
Finance/Expense
Management
10
–
Performance
Monitoring
C
–
CEO
as
Technology
Strategist
37. My
core
objecCves
for
infrastructure
decisions
1
–
Simple.
2
–
Rent,
not
buy.
3
–
Stable
and
predictable.
4
–
Open
and
standards-‐based.
5
–
Don’t
customize,
configure.
6
–
Driven
by
the
business,
not
IT.
7
–
Tied
to
business
strategy
and
results.
C
–
CEO
as
Technology
Strategist
38. Why
is
this
kind
of
IT
person
so
rare?
Someone
who…
1.
2.
PrioriBzes
business
first,
technology
second.
Figures
out
ways
to
support
business-‐led
cloud
choices
and
make
them
beter.
3. Capitalizes
on
the
do-‐it-‐yourself
ethic.
4. AcBvely
engages
and
negoBates
with
vendors.
5. Recognizes
that
everyone
is
both
cloud
provider
and
consumer.
6. Acknowledges
that
cloud
services
are
built
on
best
pracBces.
7. Isn’t
afraid
to
experiment
and
fail
repeatedly.
8. Is
aware
that
cloud
isn’t
just
about
cost
–
it’s
about
transformaBon.
9. Recognizes
that
cloud
opens
the
way
to
enBrely
new
businesses.
10. Is
aware
that
cloud
opens
up
career
possibiliBes
beyond
IT.
Source:
Joe
McKendrick,
Forbes
39. THANK
YOU!
The
CEO
Technology
Agenda
John
Mancini,
AIIM
AIIM.org
Most
social
=
jmancini77
Blog
=
DigitalLandfill.org
Get
on
advance
list
for
#InformaBonChaos
e-‐book
www.AIIM.org/InformaBonChaos