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I’m	
  Mad	
  as	
  Hell	
  
The	
  CEO	
  Technology	
  Agenda	
  
Delivered	
  at	
  #tech13	
  
	
  
John	
  Mancini,	
  AIIM	
  
AIIM.org	
  
Most	
  social	
  =	
  jmancini77	
  
Blog	
  =	
  DigitalLandfill.org	
  
AIIMConference.com	
  
AIIM.ORG/TRAINING	
  

Risk	
  

Process	
  

Engagement	
  

•  InformaBon	
  
Governance	
  
•  Electronic	
  Records	
  
Management	
  
•  Social	
  Media	
  
Governance	
  

•  Enterprise	
  Content	
  
Management	
  
•  Business	
  Process	
  
Management	
  
•  Process	
  Improvement	
  
•  Capture	
  and	
  Imaging	
  

•  Content	
  in	
  the	
  Cloud	
  
•  Taxonomy	
  &	
  
Metadata	
  

SHAREPOINT	
  
PROCESS/INDUSTRY	
  SPECIFIC	
  
Surviving	
  and	
  Thriving	
  In	
  the	
  Era	
  
of	
  #Informa5onChaos	
  
An	
  ExecuBve	
  Guide	
  –	
  38	
  AcBons	
  
You	
  Can	
  Take	
  in	
  2014	
  
	
  
Get	
  on	
  advance	
  list	
  –	
  
www.AIIM.org/InformaBonChaos	
  
1.  Understanding	
  the	
  disrupCve	
  nature	
  of	
  the	
  current	
  
technology	
  landscape	
  
2.  What	
  this	
  means	
  for	
  CEOs	
  	
  
3.  Personal	
  lessons	
  along	
  the	
  way	
  
The	
  Opportunity:	
  

InformaBon	
  is	
  the	
  	
  
world’s	
  new	
  currency.	
  
The	
  Opportunity:	
  

Every	
  budget	
  is	
  an	
  IT	
  budget.	
  	
  
Every	
  company	
  is	
  an	
  IT	
  company.	
  
Every	
  business	
  leader	
  is	
  becoming	
  a	
  
digital	
  leader.	
  	
  
Every	
  person	
  is	
  becoming	
  a	
  
technology	
  company.	
  	
  
We	
  are	
  entering	
  the	
  era	
  of	
  the	
  
Digital	
  Industrial	
  Economy.	
  
	
  -­‐-­‐	
  Peter	
  Sondergaard,	
  Gartner	
  
But	
  amidst	
  this	
  opportunity,	
  these	
  are	
  the	
  
kinds	
  of	
  things	
  we	
  hear…	
  
The	
  Reality:	
  

“Our	
  file	
  servers	
  are	
  out	
  of	
  
control	
  and	
  no	
  one	
  can	
  find	
  
anything.”	
  
The	
  Reality:	
  

“InformaBon	
  is	
  leaking	
  out	
  of	
  
the	
  organizaBon	
  at	
  every	
  
turn	
  via	
  devices	
  that	
  weren’t	
  
even	
  invented	
  when	
  we	
  put	
  
our	
  systems	
  in	
  place.”	
  
The	
  Reality:	
  

“The	
  volume	
  of	
  ‘stuff’	
  we	
  are	
  
trying	
  to	
  manage	
  is	
  rapidly	
  
spinning	
  out	
  of	
  control.”	
  
The	
  Reality:	
  

“Maximizing	
  our	
  SharePoint	
  
investment	
  is	
  proving	
  more	
  
difficult	
  than	
  we	
  thought.”	
  
The	
  Reality:	
  

“Every	
  Bme	
  I	
  turn	
  around,	
  
‘the	
  business’	
  has	
  
implemented	
  some	
  new	
  
applicaBon	
  that	
  we	
  didn’t	
  
even	
  know	
  about	
  in	
  IT.”	
  
The	
  Reality:	
  

“As	
  the	
  CEO,	
  I	
  can’t	
  believe	
  
we	
  are	
  not	
  gehng	
  more	
  
value	
  out	
  of	
  the	
  money	
  we	
  
spend	
  on	
  technology.”	
  
Welcome	
  to	
  the	
  era	
  of	
  InformaCon	
  Chaos.	
  
How	
  did	
  we	
  wind	
  up	
  here?	
  
1	
  –	
  ConsumerizaCon	
  is	
  transforming	
  what	
  
users	
  expect	
  from	
  applicaBons	
  and	
  how	
  we	
  
deliver	
  them.	
  	
  
The	
  4	
  Drivers	
  of	
  ConsumerizaCon	
  
• 
• 
• 
• 

A	
  computer	
  
An	
  internet	
  connecBon	
  
A	
  programming	
  language	
  and	
  SDK	
  
A	
  fricBon	
  free	
  plakorm	
  for	
  distribuBng	
  and	
  making	
  
money	
  
–  Forrester,	
  James	
  McQuivey,	
  Digital	
  Disrup5on	
  
2	
  –	
  Cloud	
  and	
  Mobile	
  are	
  creaBng	
  an	
  
expectaBon	
  of	
  anywhere,	
  any5me	
  access.	
  
	
  
“82	
  billion	
  apps	
  will	
  be	
  
downloaded	
  worldwide	
  in	
  
2013,	
  and	
  by	
  2017	
  there	
  
will	
  be	
  more	
  than	
  200	
  
billion	
  downloads	
  per	
  
year.”	
  
	
  -­‐-­‐PorBo	
  Research	
  
“In	
  45	
  seconds,	
  you	
  can	
  go	
  
from	
  never	
  having	
  heard	
  a	
  
song	
  to	
  owning	
  it.	
  	
  This	
  is	
  
the	
  era	
  of	
  collapsing	
  
purchase	
  cycles.”	
  
	
  -­‐-­‐AIIM	
  ELC	
  meeBng	
  

“IT	
  cost	
  savings	
  and	
  speedier	
  
deployment	
  are	
  but	
  a	
  brief	
  prelude	
  
to	
  the	
  main	
  story.	
  It’s	
  only	
  the	
  first	
  
10	
  percent.	
  The	
  remaining	
  90	
  
percent	
  is	
  what	
  happens	
  to	
  the	
  
business	
  itself.”	
  	
  
	
  -­‐-­‐Joe	
  McKendrick,	
  Forbes	
  

“Global	
  mobile	
  transacBons	
  
predicted	
  to	
  be	
  US$241	
  billion	
  in	
  
2011	
  growing	
  to	
  more	
  than	
  $1	
  
Trillion	
  by	
  2015.”	
  	
  
	
  -­‐-­‐Yankee	
  Group	
  
3	
  –	
  The	
  Changing	
  Nature	
  of	
  Work	
  is	
  forcing	
  
organizaBons	
  to	
  think	
  flat	
  and	
  agile,	
  not	
  
hierarchical	
  and	
  slow.	
  
	
  
•  Of	
  the	
  approximately	
  100	
  million	
  people	
  in	
  America	
  who	
  hold	
  full-­‐Bme	
  
jobs…	
  	
  
•  30	
  million	
  (30%)	
  are	
  engaged	
  and	
  inspired	
  at	
  work…	
  
•  20	
  million	
  (20%)	
  are	
  acBvely	
  disengaged.	
  These	
  employees,	
  who	
  
have	
  bosses	
  from	
  hell	
  that	
  make	
  them	
  miserable,	
  roam	
  the	
  halls	
  
spreading	
  discontent.	
  	
  
•  The	
  other	
  50	
  million	
  (50%)	
  are	
  not	
  engaged.	
  They’re	
  just	
  kind	
  of	
  
present,	
  but	
  not	
  inspired	
  by	
  their	
  work	
  or	
  their	
  managers.	
  
	
  
•  Engaged	
  organizaBons	
  =	
  147%	
  higher	
  earnings	
  per	
  share	
  (EPS)	
  
compared	
  with	
  their	
  compeBBon.	
  
•  Disengaged	
  organizaBons	
  =	
  2%	
  lower	
  EPS.	
  
	
  
	
  -­‐-­‐-­‐-­‐-­‐Gallup,	
  State	
  of	
  the	
  American	
  Workplace	
  
	
  
	
  
Managing	
  InformaCon	
  Chaos	
  –	
  managing	
  
the	
  volume,	
  variety	
  and	
  velocity	
  of	
  
informaBon	
  and	
  content	
  created	
  by	
  these	
  
three	
  disrupters	
  -­‐-­‐	
  	
  is	
  THE	
  business	
  
challenge	
  of	
  the	
  next	
  decade.	
  
	
  
As	
  the	
  CEO	
  of	
  a	
  “public”	
  insBtuBon,	
  which	
  of	
  
the	
  following	
  quesBons	
  are	
  relevant	
  to	
  your	
  
organizaBon?	
  
	
  
Do	
  you	
  know	
  the	
  answers?	
  
	
  
1	
  -­‐-­‐	
  How	
  do	
  we	
  
manage	
  the	
  RISK	
  of	
  
growing	
  volumes	
  of	
  
content?	
  

How	
  do	
  we	
  set	
  up	
  a	
  
strategy	
  for	
  
informaBon	
  
governance?	
  

How	
  do	
  we	
  
automate	
  records	
  
management	
  and	
  e-­‐
discovery?	
  

What	
  should	
  we	
  do	
  
about	
  controlling	
  
mobile	
  and	
  social	
  
informaBon?	
  

2	
  -­‐-­‐	
  How	
  do	
  we	
  
TRANSFORM	
  our	
  
content-­‐intensive	
  
business	
  processes?	
  

How	
  can	
  we	
  improve	
  
and	
  automate	
  how	
  
we	
  manage	
  content	
  
and	
  our	
  business	
  
processes?	
  

How	
  can	
  we	
  get	
  rid	
  
of	
  paper?	
  

What	
  role	
  should	
  
SharePoint	
  play	
  in	
  
our	
  strategy?	
  

3	
  -­‐-­‐	
  How	
  do	
  we	
  use	
  
content	
  to	
  beter	
  
ENGAGE	
  customers,	
  
employees,	
  and	
  
partners?	
  

How	
  should	
  we	
  
manage	
  cloud	
  
content	
  stored	
  in	
  
SaaS	
  applicaBons?	
  

How	
  should	
  we	
  
manage	
  web	
  
content?	
  

How	
  can	
  we	
  drive	
  
new	
  forms	
  of	
  
collaboraBon	
  in	
  our	
  
organizaBon?	
  

4	
  -­‐-­‐	
  How	
  do	
  we	
  get	
  
any	
  business	
  
INSIGHT	
  out	
  of	
  all	
  
the	
  informaBon	
  we	
  
are	
  gathering?	
  

How	
  should	
  our	
  
informaBon	
  be	
  
structured	
  and	
  
organized?	
  

How	
  can	
  we	
  use	
  
technology	
  to	
  get	
  
value	
  out	
  of	
  our	
  
digital	
  landfills?	
  

How	
  do	
  we	
  make	
  
informaBon	
  easier	
  to	
  
find?	
  
1.  Understanding	
  the	
  disrupBve	
  nature	
  of	
  the	
  current	
  
technology	
  landscape	
  
2.  What	
  this	
  means	
  for	
  CEOs	
  	
  
3.  Personal	
  lessons	
  along	
  the	
  way	
  
1.  Understanding	
  the	
  disrupBve	
  nature	
  of	
  the	
  current	
  
technology	
  landscape	
  
2.  What	
  this	
  means	
  for	
  CEOs	
  	
  
a.  Technology	
  DisrupCon	
  
b.  Technology	
  FrustraCon	
  
c.  Business	
  DisrupCon	
  

3.  Personal	
  lessons	
  along	
  the	
  way	
  
A	
  -­‐-­‐	
  Technology	
  DisrupBon	
  

Source:	
  	
  Geoffrey	
  Moore,	
  Escape	
  Velocity	
  
B	
  -­‐-­‐	
  Technology	
  FrustraBon	
  

“Almost	
  half	
  of	
  CEOs	
  
feel	
  IT	
  should	
  be	
  a	
  
commodity	
  service	
  
purchased	
  as	
  needed.”	
  

“Only	
  a	
  quarter	
  of	
  
execuBves	
  feel	
  their	
  
CIO	
  is	
  performing	
  above	
  
his	
  or	
  her	
  peers.”	
  

“Almost	
  half	
  of	
  CEOs	
  rate	
  their	
  
CIOs	
  negaBvely	
  in	
  terms	
  of	
  
understanding	
  the	
  business	
  and	
  
understanding	
  how	
  to	
  apply	
  IT	
  in	
  
new	
  ways	
  to	
  the	
  business.”	
  
“57%	
  of	
  the	
  execuBves	
  
expect	
  their	
  IT	
  funcBon	
  to	
  
change	
  significantly	
  over	
  the	
  
next	
  three	
  years,	
  and	
  12%	
  
predict	
  a	
  complete	
  overhaul	
  
of	
  IT.”	
  

	
  Survey	
  by	
  HBR,	
  Economist,	
  CEB,	
  Intel,	
  TNS	
  Global	
  	
  	
  
C	
  –	
  Business	
  DisrupBon	
  

AIIM’s	
  Mission:	
  
Helping	
  you	
  and	
  your	
  organizaBon	
  survive	
  
and	
  thrive	
  in	
  the	
  era	
  of	
  InformaBon	
  Chaos.	
  
	
  
How	
  has	
  technology	
  disrup5on	
  impacted	
  our	
  
business	
  model?	
  
Where	
  do	
  you	
  make	
  money	
  in	
  a	
  
disintermediated	
  world?	
  
	
  
1	
  –	
  MARKET	
  RESEARCH	
  
focused	
  on	
  how	
  and	
  why	
  	
  
organizaBons	
  are	
  using	
  
content	
  technologies	
  

Industry	
  Watch	
  
reports	
  focused	
  on	
  
key	
  market	
  drivers	
  
and	
  trends	
  

White	
  papers	
  
focused	
  on	
  parBcular	
  
business	
  issues	
  and	
  
problems	
  

ELC	
  Trendscapes	
  
looking	
  out	
  18-­‐24	
  
months	
  to	
  idenBfy	
  
what	
  comes	
  next	
  

2	
  –	
  EXPERT	
  ADVICE	
  
designed	
  to	
  help	
  
organizaBons	
  understand	
  
the	
  potenBal	
  of	
  content	
  
technologies	
  	
  

Toolkits	
  –	
  “Best	
  Of”	
  
curaBons	
  on	
  a	
  
parBcular	
  topic	
  or	
  
issue	
  

Webinars	
  –	
  Leading	
  
subject	
  mater	
  
experts	
  share	
  their	
  
knowledge	
  

AIIM	
  Events	
  –	
  THE	
  
internaBonal	
  
conference	
  and	
  local	
  
seminars	
  	
  

3	
  –	
  Access	
  to	
  a	
  
COMMUNITY	
  of	
  
passionate	
  fellow	
  
pracBBoners	
  	
  	
  

40	
  local	
  Chapters	
  
throughout	
  the	
  
world	
  to	
  share	
  
knowledge	
  

InteracCve	
  Network	
  
of	
  topic-­‐specific	
  
expert	
  bloggers,	
  
discussion	
  groups	
  
and	
  forums	
  

Industry	
  approved	
  
Standards	
  and	
  Best	
  
PracCces	
  

4	
  –	
  SKILLS	
  
DEVELOPMENT	
  needed	
  
to	
  be	
  successful	
  

Modular	
  task	
  specific	
  
Short	
  Courses	
  

CerCficate	
  and	
  Sales	
  
Enablement	
  Training	
  
in	
  key	
  disciplines	
  

Professional	
  
CerCficaCon	
  (CIP)	
  
1.  Understanding	
  the	
  disrupBve	
  nature	
  of	
  the	
  current	
  
technology	
  landscape	
  
2.  What	
  this	
  means	
  for	
  CEOs	
  	
  
3.  Personal	
  lessons	
  along	
  the	
  way	
  
1.  Understanding	
  the	
  disrupBve	
  nature	
  of	
  the	
  current	
  
technology	
  landscape	
  
2.  What	
  this	
  means	
  for	
  CEOs	
  	
  
3.  Personal	
  lessons	
  along	
  the	
  way	
  

a.  The	
  social	
  CEO	
  
b.  The	
  virtual	
  AssociaCon	
  
c.  The	
  CEO	
  as	
  chief	
  Technology	
  Strategist	
  

	
  
Where	
  are	
  you	
  personally	
  posiConed	
  on	
  the	
  
innovaCon	
  conCnuum?	
  
The	
  lunaBc	
  	
  
edge	
  

The	
  edge	
  

1%	
   9%	
  

Leaders	
  

45%	
  

Followers	
  

45%	
  

Facebook	
  
Digital	
  Landfill	
  –	
  701,245	
  lifeBme	
  views	
  
@jmancini77	
  
LinkedIn	
  –	
  22,195	
  members	
  
Twiter	
  –	
  9,040	
  tweets/1,512	
  following/7,751	
  followers	
  
Slideshare	
  –	
  318,848	
  lifeBme	
  views	
  
OccupyIT	
  –	
  10,000+	
  downloads	
  
A	
  –	
  The	
  Social	
  CEO	
  
How	
  virtual	
  are	
  you?	
  
Supervisor	
  feedback	
  

Please	
  rank	
  each	
  of	
  the	
  following	
  from	
  1	
  (the	
  
MOST	
  important	
  item)	
  to	
  8	
  (the	
  LEAST	
  important	
  
item)	
  relaBve	
  to	
  your	
  job	
  saBsfacBon	
  at	
  AIIM.	
  
3.39	
  

Understanding	
  strategy	
  

5.00	
  

RecogniBon	
  

4.04	
  

Benefits	
  

4.35	
  
5.17	
  

Make	
  a	
  difference	
  
VacaBon	
  
Money	
  
Flexibility	
  

2.96	
  
5.83	
  
5.26	
  
B	
  –	
  The	
  Virtual	
  AssociaBon	
  
Do	
  you	
  personally	
  know	
  and	
  have	
  a	
  perspecCve	
  
on	
  how	
  the	
  technology	
  pieces	
  should	
  fit?	
  	
  
1	
  –	
  AMS	
  
2	
  –	
  WCM	
  
3	
  –	
  LMS	
  
4	
  –	
  Event	
  registraBon	
  
5	
  –	
  Shopping	
  cart	
  
6	
  –	
  CollaboraBon	
  –	
  Email,	
  Documents,	
  Social	
  
7	
  –	
  MarkeBng	
  AutomaBon	
  
8	
  –	
  Sales	
  AutomaBon	
  
9	
  –	
  Finance/Expense	
  Management	
  
10	
  –	
  Performance	
  Monitoring	
  
C	
  –	
  CEO	
  as	
  Technology	
  Strategist	
  
My	
  core	
  objecCves	
  for	
  infrastructure	
  decisions	
  
1	
  –	
  Simple.	
  
2	
  –	
  Rent,	
  not	
  buy.	
  
3	
  –	
  Stable	
  and	
  predictable.	
  
4	
  –	
  Open	
  and	
  standards-­‐based.	
  
5	
  –	
  Don’t	
  customize,	
  configure.	
  
6	
  –	
  Driven	
  by	
  the	
  business,	
  not	
  IT.	
  
7	
  –	
  Tied	
  to	
  business	
  strategy	
  and	
  results.	
  
	
  
	
  
C	
  –	
  CEO	
  as	
  Technology	
  Strategist	
  
Why	
  is	
  this	
  kind	
  of	
  IT	
  person	
  so	
  rare?	
  	
  Someone	
  who…	
  
1. 
2. 

PrioriBzes	
  business	
  first,	
  technology	
  second.	
  
Figures	
  out	
  ways	
  to	
  support	
  business-­‐led	
  cloud	
  choices	
  and	
  make	
  them	
  
beter.	
  
3.  Capitalizes	
  on	
  the	
  do-­‐it-­‐yourself	
  ethic.	
  
4.  AcBvely	
  engages	
  and	
  negoBates	
  with	
  vendors.	
  
5.  Recognizes	
  that	
  everyone	
  is	
  both	
  cloud	
  provider	
  and	
  consumer.	
  
6.  Acknowledges	
  that	
  cloud	
  services	
  are	
  built	
  on	
  best	
  pracBces.	
  
7.  Isn’t	
  afraid	
  to	
  experiment	
  and	
  fail	
  repeatedly.	
  
8.  Is	
  aware	
  that	
  cloud	
  isn’t	
  just	
  about	
  cost	
  –	
  it’s	
  about	
  transformaBon.	
  
9.  Recognizes	
  that	
  cloud	
  opens	
  the	
  way	
  to	
  enBrely	
  new	
  businesses.	
  
10.  Is	
  aware	
  that	
  cloud	
  opens	
  up	
  career	
  possibiliBes	
  beyond	
  IT.	
  
Source:	
  	
  Joe	
  McKendrick,	
  Forbes	
  
THANK	
  YOU!	
  
The	
  CEO	
  Technology	
  Agenda	
  
	
  
John	
  Mancini,	
  AIIM	
  
AIIM.org	
  
Most	
  social	
  =	
  jmancini77	
  
Blog	
  =	
  DigitalLandfill.org	
  

Get	
  on	
  advance	
  list	
  for	
  #InformaBonChaos	
  e-­‐book	
  
www.AIIM.org/InformaBonChaos	
  

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I'm Mad as Hell -- The CEO and Technology Strategy

  • 1. I’m  Mad  as  Hell   The  CEO  Technology  Agenda   Delivered  at  #tech13     John  Mancini,  AIIM   AIIM.org   Most  social  =  jmancini77   Blog  =  DigitalLandfill.org  
  • 3. AIIM.ORG/TRAINING   Risk   Process   Engagement   •  InformaBon   Governance   •  Electronic  Records   Management   •  Social  Media   Governance   •  Enterprise  Content   Management   •  Business  Process   Management   •  Process  Improvement   •  Capture  and  Imaging   •  Content  in  the  Cloud   •  Taxonomy  &   Metadata   SHAREPOINT   PROCESS/INDUSTRY  SPECIFIC  
  • 4. Surviving  and  Thriving  In  the  Era   of  #Informa5onChaos   An  ExecuBve  Guide  –  38  AcBons   You  Can  Take  in  2014     Get  on  advance  list  –   www.AIIM.org/InformaBonChaos  
  • 5. 1.  Understanding  the  disrupCve  nature  of  the  current   technology  landscape   2.  What  this  means  for  CEOs     3.  Personal  lessons  along  the  way  
  • 6. The  Opportunity:   InformaBon  is  the     world’s  new  currency.  
  • 7. The  Opportunity:   Every  budget  is  an  IT  budget.     Every  company  is  an  IT  company.   Every  business  leader  is  becoming  a   digital  leader.     Every  person  is  becoming  a   technology  company.     We  are  entering  the  era  of  the   Digital  Industrial  Economy.    -­‐-­‐  Peter  Sondergaard,  Gartner  
  • 8. But  amidst  this  opportunity,  these  are  the   kinds  of  things  we  hear…  
  • 9. The  Reality:   “Our  file  servers  are  out  of   control  and  no  one  can  find   anything.”  
  • 10. The  Reality:   “InformaBon  is  leaking  out  of   the  organizaBon  at  every   turn  via  devices  that  weren’t   even  invented  when  we  put   our  systems  in  place.”  
  • 11. The  Reality:   “The  volume  of  ‘stuff’  we  are   trying  to  manage  is  rapidly   spinning  out  of  control.”  
  • 12. The  Reality:   “Maximizing  our  SharePoint   investment  is  proving  more   difficult  than  we  thought.”  
  • 13. The  Reality:   “Every  Bme  I  turn  around,   ‘the  business’  has   implemented  some  new   applicaBon  that  we  didn’t   even  know  about  in  IT.”  
  • 14. The  Reality:   “As  the  CEO,  I  can’t  believe   we  are  not  gehng  more   value  out  of  the  money  we   spend  on  technology.”  
  • 15. Welcome  to  the  era  of  InformaCon  Chaos.  
  • 16. How  did  we  wind  up  here?  
  • 17. 1  –  ConsumerizaCon  is  transforming  what   users  expect  from  applicaBons  and  how  we   deliver  them.    
  • 18. The  4  Drivers  of  ConsumerizaCon   •  •  •  •  A  computer   An  internet  connecBon   A  programming  language  and  SDK   A  fricBon  free  plakorm  for  distribuBng  and  making   money   –  Forrester,  James  McQuivey,  Digital  Disrup5on  
  • 19. 2  –  Cloud  and  Mobile  are  creaBng  an   expectaBon  of  anywhere,  any5me  access.    
  • 20. “82  billion  apps  will  be   downloaded  worldwide  in   2013,  and  by  2017  there   will  be  more  than  200   billion  downloads  per   year.”    -­‐-­‐PorBo  Research   “In  45  seconds,  you  can  go   from  never  having  heard  a   song  to  owning  it.    This  is   the  era  of  collapsing   purchase  cycles.”    -­‐-­‐AIIM  ELC  meeBng   “IT  cost  savings  and  speedier   deployment  are  but  a  brief  prelude   to  the  main  story.  It’s  only  the  first   10  percent.  The  remaining  90   percent  is  what  happens  to  the   business  itself.”      -­‐-­‐Joe  McKendrick,  Forbes   “Global  mobile  transacBons   predicted  to  be  US$241  billion  in   2011  growing  to  more  than  $1   Trillion  by  2015.”      -­‐-­‐Yankee  Group  
  • 21. 3  –  The  Changing  Nature  of  Work  is  forcing   organizaBons  to  think  flat  and  agile,  not   hierarchical  and  slow.    
  • 22. •  Of  the  approximately  100  million  people  in  America  who  hold  full-­‐Bme   jobs…     •  30  million  (30%)  are  engaged  and  inspired  at  work…   •  20  million  (20%)  are  acBvely  disengaged.  These  employees,  who   have  bosses  from  hell  that  make  them  miserable,  roam  the  halls   spreading  discontent.     •  The  other  50  million  (50%)  are  not  engaged.  They’re  just  kind  of   present,  but  not  inspired  by  their  work  or  their  managers.     •  Engaged  organizaBons  =  147%  higher  earnings  per  share  (EPS)   compared  with  their  compeBBon.   •  Disengaged  organizaBons  =  2%  lower  EPS.      -­‐-­‐-­‐-­‐-­‐Gallup,  State  of  the  American  Workplace      
  • 23. Managing  InformaCon  Chaos  –  managing   the  volume,  variety  and  velocity  of   informaBon  and  content  created  by  these   three  disrupters  -­‐-­‐    is  THE  business   challenge  of  the  next  decade.    
  • 24. As  the  CEO  of  a  “public”  insBtuBon,  which  of   the  following  quesBons  are  relevant  to  your   organizaBon?     Do  you  know  the  answers?    
  • 25. 1  -­‐-­‐  How  do  we   manage  the  RISK  of   growing  volumes  of   content?   How  do  we  set  up  a   strategy  for   informaBon   governance?   How  do  we   automate  records   management  and  e-­‐ discovery?   What  should  we  do   about  controlling   mobile  and  social   informaBon?   2  -­‐-­‐  How  do  we   TRANSFORM  our   content-­‐intensive   business  processes?   How  can  we  improve   and  automate  how   we  manage  content   and  our  business   processes?   How  can  we  get  rid   of  paper?   What  role  should   SharePoint  play  in   our  strategy?   3  -­‐-­‐  How  do  we  use   content  to  beter   ENGAGE  customers,   employees,  and   partners?   How  should  we   manage  cloud   content  stored  in   SaaS  applicaBons?   How  should  we   manage  web   content?   How  can  we  drive   new  forms  of   collaboraBon  in  our   organizaBon?   4  -­‐-­‐  How  do  we  get   any  business   INSIGHT  out  of  all   the  informaBon  we   are  gathering?   How  should  our   informaBon  be   structured  and   organized?   How  can  we  use   technology  to  get   value  out  of  our   digital  landfills?   How  do  we  make   informaBon  easier  to   find?  
  • 26. 1.  Understanding  the  disrupBve  nature  of  the  current   technology  landscape   2.  What  this  means  for  CEOs     3.  Personal  lessons  along  the  way  
  • 27. 1.  Understanding  the  disrupBve  nature  of  the  current   technology  landscape   2.  What  this  means  for  CEOs     a.  Technology  DisrupCon   b.  Technology  FrustraCon   c.  Business  DisrupCon   3.  Personal  lessons  along  the  way  
  • 28. A  -­‐-­‐  Technology  DisrupBon   Source:    Geoffrey  Moore,  Escape  Velocity  
  • 29. B  -­‐-­‐  Technology  FrustraBon   “Almost  half  of  CEOs   feel  IT  should  be  a   commodity  service   purchased  as  needed.”   “Only  a  quarter  of   execuBves  feel  their   CIO  is  performing  above   his  or  her  peers.”   “Almost  half  of  CEOs  rate  their   CIOs  negaBvely  in  terms  of   understanding  the  business  and   understanding  how  to  apply  IT  in   new  ways  to  the  business.”   “57%  of  the  execuBves   expect  their  IT  funcBon  to   change  significantly  over  the   next  three  years,  and  12%   predict  a  complete  overhaul   of  IT.”    Survey  by  HBR,  Economist,  CEB,  Intel,  TNS  Global      
  • 30. C  –  Business  DisrupBon   AIIM’s  Mission:   Helping  you  and  your  organizaBon  survive   and  thrive  in  the  era  of  InformaBon  Chaos.     How  has  technology  disrup5on  impacted  our   business  model?   Where  do  you  make  money  in  a   disintermediated  world?    
  • 31. 1  –  MARKET  RESEARCH   focused  on  how  and  why     organizaBons  are  using   content  technologies   Industry  Watch   reports  focused  on   key  market  drivers   and  trends   White  papers   focused  on  parBcular   business  issues  and   problems   ELC  Trendscapes   looking  out  18-­‐24   months  to  idenBfy   what  comes  next   2  –  EXPERT  ADVICE   designed  to  help   organizaBons  understand   the  potenBal  of  content   technologies     Toolkits  –  “Best  Of”   curaBons  on  a   parBcular  topic  or   issue   Webinars  –  Leading   subject  mater   experts  share  their   knowledge   AIIM  Events  –  THE   internaBonal   conference  and  local   seminars     3  –  Access  to  a   COMMUNITY  of   passionate  fellow   pracBBoners       40  local  Chapters   throughout  the   world  to  share   knowledge   InteracCve  Network   of  topic-­‐specific   expert  bloggers,   discussion  groups   and  forums   Industry  approved   Standards  and  Best   PracCces   4  –  SKILLS   DEVELOPMENT  needed   to  be  successful   Modular  task  specific   Short  Courses   CerCficate  and  Sales   Enablement  Training   in  key  disciplines   Professional   CerCficaCon  (CIP)  
  • 32. 1.  Understanding  the  disrupBve  nature  of  the  current   technology  landscape   2.  What  this  means  for  CEOs     3.  Personal  lessons  along  the  way  
  • 33. 1.  Understanding  the  disrupBve  nature  of  the  current   technology  landscape   2.  What  this  means  for  CEOs     3.  Personal  lessons  along  the  way   a.  The  social  CEO   b.  The  virtual  AssociaCon   c.  The  CEO  as  chief  Technology  Strategist    
  • 34. Where  are  you  personally  posiConed  on  the   innovaCon  conCnuum?   The  lunaBc     edge   The  edge   1%   9%   Leaders   45%   Followers   45%   Facebook   Digital  Landfill  –  701,245  lifeBme  views   @jmancini77   LinkedIn  –  22,195  members   Twiter  –  9,040  tweets/1,512  following/7,751  followers   Slideshare  –  318,848  lifeBme  views   OccupyIT  –  10,000+  downloads   A  –  The  Social  CEO  
  • 35. How  virtual  are  you?   Supervisor  feedback   Please  rank  each  of  the  following  from  1  (the   MOST  important  item)  to  8  (the  LEAST  important   item)  relaBve  to  your  job  saBsfacBon  at  AIIM.   3.39   Understanding  strategy   5.00   RecogniBon   4.04   Benefits   4.35   5.17   Make  a  difference   VacaBon   Money   Flexibility   2.96   5.83   5.26   B  –  The  Virtual  AssociaBon  
  • 36. Do  you  personally  know  and  have  a  perspecCve   on  how  the  technology  pieces  should  fit?     1  –  AMS   2  –  WCM   3  –  LMS   4  –  Event  registraBon   5  –  Shopping  cart   6  –  CollaboraBon  –  Email,  Documents,  Social   7  –  MarkeBng  AutomaBon   8  –  Sales  AutomaBon   9  –  Finance/Expense  Management   10  –  Performance  Monitoring   C  –  CEO  as  Technology  Strategist  
  • 37. My  core  objecCves  for  infrastructure  decisions   1  –  Simple.   2  –  Rent,  not  buy.   3  –  Stable  and  predictable.   4  –  Open  and  standards-­‐based.   5  –  Don’t  customize,  configure.   6  –  Driven  by  the  business,  not  IT.   7  –  Tied  to  business  strategy  and  results.       C  –  CEO  as  Technology  Strategist  
  • 38. Why  is  this  kind  of  IT  person  so  rare?    Someone  who…   1.  2.  PrioriBzes  business  first,  technology  second.   Figures  out  ways  to  support  business-­‐led  cloud  choices  and  make  them   beter.   3.  Capitalizes  on  the  do-­‐it-­‐yourself  ethic.   4.  AcBvely  engages  and  negoBates  with  vendors.   5.  Recognizes  that  everyone  is  both  cloud  provider  and  consumer.   6.  Acknowledges  that  cloud  services  are  built  on  best  pracBces.   7.  Isn’t  afraid  to  experiment  and  fail  repeatedly.   8.  Is  aware  that  cloud  isn’t  just  about  cost  –  it’s  about  transformaBon.   9.  Recognizes  that  cloud  opens  the  way  to  enBrely  new  businesses.   10.  Is  aware  that  cloud  opens  up  career  possibiliBes  beyond  IT.   Source:    Joe  McKendrick,  Forbes  
  • 39. THANK  YOU!   The  CEO  Technology  Agenda     John  Mancini,  AIIM   AIIM.org   Most  social  =  jmancini77   Blog  =  DigitalLandfill.org   Get  on  advance  list  for  #InformaBonChaos  e-­‐book   www.AIIM.org/InformaBonChaos