All staff 3 15-14

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jmalley32

Business

LTP 2014 Results
• 400,001 CRAFT BEERS
• CORAL WAY 40,000
• YTD = 7,541 thru 3/13/14
• CLEANLINESS 90%
• CORAL WAY: TBD
• Sales Increase 3%
• CORAL WAY: -5.98%

HOUSEKEEPING
•Cell phone privilege
•“Sit where ever you like?”
•Upcoming Image seminars
•Schedule availability
•Do we wear hats?
•Credit Card double charge
•Do we sit at tables??
•All staff drinks need lids
•Teamwork – bdays, running food, re-
stocking, hostessing, sweeping
•No “coasting” thru your shifts!
•Bathrooms

What’s Considered a…..
• Attentive
• Suggestions
• Eye contact
• Returning often
• Organized
• Anticipate needs
• Attitude Free!
• Attention is elsewhere
• Un-interested
• Order taker
• Judgemental
• Un-organized
• Lack of knowledge
• Plenty of attitude
Good Server Poor Server

GOLDEN PANTYHOSE
AWARD
SHERYLSHERYL
MISS GOOFBALL

GOLDEN PANTYHOSE
AWARD
ANGELEAHANGELEAH
MISS NEVER IN A BAD MOOD

GOLDEN PANTYHOSE
AWARD
YADIRAYADIRA
MISS MERCH MANIAC

GOLDEN PANTYHOSE
AWARD
#1 JEFF, #2 IRIS#1 JEFF, #2 IRIS
MISS FOODRUNNER

GOLDEN PANTYHOSE
AWARD
KAYLAKAYLA
MISS MAC

GOLDEN PANTYHOSE
AWARD
BROOKE, NICOLE &BROOKE, NICOLE &
JENNIFERJENNIFER
MISS I’LL EAT ANYTHING

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All staff 3 15-14

1. WELCOME!WELCOME! !!!!

2. LTP 2014 Results • 400,001 CRAFT BEERS • CORAL WAY 40,000 • YTD = 7,541 thru 3/13/14 • CLEANLINESS 90% • CORAL WAY: TBD • Sales Increase 3% • CORAL WAY: -5.98%

3. HOUSEKEEPING •Cell phone privilege •“Sit where ever you like?” •Upcoming Image seminars •Schedule availability •Do we wear hats? •Credit Card double charge •Do we sit at tables?? •All staff drinks need lids •Teamwork – bdays, running food, re- stocking, hostessing, sweeping •No “coasting” thru your shifts! •Bathrooms

4. What’s Considered a….. • Attentive • Suggestions • Eye contact • Returning often • Organized • Anticipate needs • Attitude Free! • Attention is elsewhere • Un-interested • Order taker • Judgemental • Un-organized • Lack of knowledge • Plenty of attitude Good Server Poor Server

5. YOUR TIP 20%18%15%12%10%“WTF!! ”

6. GOLDEN PANTYHOSE AWARD SHERYLSHERYL MISS GOOFBALL

7. GOLDEN PANTYHOSE AWARD ANGELEAHANGELEAH MISS NEVER IN A BAD MOOD

8. GOLDEN PANTYHOSE AWARD YADIRAYADIRA MISS MERCH MANIAC

9. GOLDEN PANTYHOSE AWARD #1 JEFF, #2 IRIS#1 JEFF, #2 IRIS MISS FOODRUNNER

10. GOLDEN PANTYHOSE AWARD KAYLAKAYLA MISS MAC

11. GOLDEN PANTYHOSE AWARD BROOKE, NICOLE &BROOKE, NICOLE & JENNIFERJENNIFER MISS I’LL EAT ANYTHING