Due to the enforced lockdown, your customers may be struggling to reach out to get the support they need, and the customer service team is having to adapt to working remotely and with less resources. This can result in long queues of support requests, unanswered calls or emails, and delays in resolving customer queries. Chatbots provide an excellent way to ramp up customer resolution quickly, and we want to help companies get the resources they need to keep their standards of customer service high. Deployed in as little as 5 days, our AI ninjas can deliver chatbots to help your customer service team reduce stress levels and help customers get what they need. KEY TAKEAWAYS: - A live demonstration: Steps to build, test & deploy a conversational AI chatbot within 5 days. - How you can help customer service representatives to leverage the bots. - How you can help end-customers understand the benefits. Visit our webpage link: http://jktech.com/insight/webinar/chatbot-at-work-in-just-5-days-optimize-customer-support-function/

1. WEBINAR: CONVERSATIONAL AI Platform #2
14th APRIL 2020
CHATBOT AT WORK IN JUST 5-DAYS
Optimize Customer Support Function to
Reduce Impact of Peak Customer Queries

2. Unprecedented
Situation
COVID -19
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3. The Situation…..
Copyright © 2020, JK Technosoft. All Rights Reserved. 3Sources: Gartner & Zendesk
• COVID-19 latest reminder that companies need to plan and prepare for
large-scale outbreaks
• Pandemics operational risk that cuts across every department and
location in which the organization operates
• A pandemic can result in a possible staff absenteeism exceeding 40% for
extended and sequential periods
• The emotional state of consumers and businesses adds to the challenge.
• Providing compassionate customer service will likely generate an
outsized increase in positive brand perception and customer loyalty post-
crisis.
• Organizations to engage customers and clients through digital channels
to continue sales and services activities in response to COVID-19
34% Increased Customer
Service Requests
+67%
+58%
+50%
Over Chat 36%
Increase in requests
received via digital
channels in groceries
sectorOn Social Media
Using other messaging apps
Changes in user interactions channels

4. The Need…..Conversational AI Platform
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Human Agent
Business critical requests
that require complex
interpretation &
human intelligence
Virtual AI Chatbot
Repetitive requests that
form the bulk of the traffic
Best Service
- Optimal operational costs
- Highly Scalable
SCALE (Existing)
• 24/7 initiation, Compassionate Tone
• Priorities Urgent use cases & intents
• COVID-19 Public Awareness bots
01 BUILD (Beginners)
• Focus on High-volume & repetitive queries
that matters most
• Explore further uses case
02

5. Chatbot
An Immunity Boost
CUSTOMER
SUPPORT
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6. AI/NLP
MIDDLEWARE &
BUSINESS LOGIC
INTEGRATION
CHANNELS
03
04
01
02
 Intent & Utterances
 Entity & Slots
 Dialog
 Unique for each business case
 Custom Code Development
 CRM
 ERP
 Custom Platforms
 DBs
 Web Chat (available)
 IVR
 Social Media
Live Agent
Microsoft Luis
Conversational AI – Components & Tools
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JKT’s Library of Reusable
Components leads to
reduced time to
deployment
01 | 03 | 04

7. How we are helping…..
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5 * 3 * 8 = 120
DAYS
Discussion to
Deployment
TEAMS
Working across
different Time Zones
HOURS
Daily productive
contribution per
member
24
Round the
Clock
All it takes to have a 24x7
customer support AI champion
HOURS
80%
Reusable
Components

8. Breaking down the 5 days…..
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Prerequisites
- Chatbot Objective & Intended Process
- Backend CRM/ERP/DB integration (APIs Endpoints)
- UI/Channel (Web, Social, IVR, Others)
Day 0 Day 1 Day 2 Day 3 Day 4 Day 5
Process IdentificationStep 1
- Targeted use case
- Integrations
- NLP platform
- Channels
Bot Dev & AI TrainingStep 2
- Conversation Flowchart
- Historical data
- Intents & Entities
- Collate utterances,
- Train the bot
- Integrate CRM/ERP APIs
Deploy & RetrainStep 3
- Deploy
- Test
- Retraining
- Improve

9. How to Build
a Chatbot
Conversational
AI
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10. Chatbot Architecture
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11. Video Demo – Register Complaint
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12. Video Demo – Track Complaint
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13. Video Demo – Order Tracking – Hand-over to Human
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14. Video Demo – Amazon Lex Code Review
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Publish
Build & Test
Validation &
Fulfilment
Create Intents
& Entities

15. Enhancement of Existing Chatbot
15

16. Educating End Customer
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• Embed Chatbot QR Code in marketing materials, order receipts
• Chatbot where your customer are: FB Messenger, Line, WhatsApp, Others
• Share the chatbot Story, customer Feedback, new Features
• Dedicated Chatbot Landing Page
• Demo Interaction Videos

17. End NotesWebinar
April 2020
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18. We discussed…..
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How you can help customer service
teams to leverage the bots
How you can help end customers
understand the benefits
Live Demo: Few use cases, Build
Options
Enhancing your existing
Conversational AI bots
01020304
How can we help?
Predefined intents & Entities
Reusable Bot components
Integration Components
Close to ready UI/Channels
5-days to Go Live
1st Process at no cost

19. Questions?????
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For more details, please email to:
marketing@jktech.com
Praveen Kumar
praveen.kumar@jktech.com
Shankar Kamra
shankar.kamra@jktech.com

20. Thank You
We will be uploading the webinar video shortly
Email: marketing@jktech.com
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In case of queries regarding this event or similar events please reach out
to: