SlideShare a Scribd company logo

Key Tele Services Capabilities Presentation 2011

•Download as PPT, PDF•
•
J
jjwkey
1 of 13
KEY TeleServices Consulting Contact Center Consultative Services
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TeleServices Consulting ,[object Object],[object Object],[object Object],[object Object]

Recommended

2017 Call Center Capabilities
2017 Call Center Capabilities2017 Call Center Capabilities
2017 Call Center CapabilitiesMike Desai
 
GCS - General Capabilities - Email
GCS - General Capabilities - EmailGCS - General Capabilities - Email
GCS - General Capabilities - EmailGeorge Simons
 
Altivon Corporate
Altivon CorporateAltivon Corporate
Altivon CorporateDavid Pal
 
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]dshurts
 
ICSA CEE -1
ICSA CEE -1ICSA CEE -1
ICSA CEE -1firstsearchblue
 
Virtual receptionist one bitconsult
Virtual receptionist one bitconsultVirtual receptionist one bitconsult
Virtual receptionist one bitconsultRashi Vaidya
 
PMaaS Stoneseed Brochure
PMaaS Stoneseed BrochurePMaaS Stoneseed Brochure
PMaaS Stoneseed BrochureSurina Wainwright
 
Benprises Marketing Presentation1
Benprises Marketing Presentation1Benprises Marketing Presentation1
Benprises Marketing Presentation1Melinda_Gonzalez
 

Recommended

2017 Call Center Capabilities
2017 Call Center Capabilities2017 Call Center Capabilities
2017 Call Center CapabilitiesMike Desai
 
GCS - General Capabilities - Email
GCS - General Capabilities - EmailGCS - General Capabilities - Email
GCS - General Capabilities - EmailGeorge Simons
 
Altivon Corporate
Altivon CorporateAltivon Corporate
Altivon CorporateDavid Pal
 
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]
Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]dshurts
 
ICSA CEE -1
ICSA CEE -1ICSA CEE -1
ICSA CEE -1firstsearchblue
 
Virtual receptionist one bitconsult
Virtual receptionist one bitconsultVirtual receptionist one bitconsult
Virtual receptionist one bitconsultRashi Vaidya
 
PMaaS Stoneseed Brochure
PMaaS Stoneseed BrochurePMaaS Stoneseed Brochure
PMaaS Stoneseed BrochureSurina Wainwright
 
Benprises Marketing Presentation1
Benprises Marketing Presentation1Benprises Marketing Presentation1
Benprises Marketing Presentation1Melinda_Gonzalez
 
Technical Innovation Presentation
Technical Innovation PresentationTechnical Innovation Presentation
Technical Innovation Presentationzmcrae
 
Trisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services OverviewTrisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services OverviewTriSynergyConsultingLLC
 
Heather L. Skerrett Resume
Heather L. Skerrett ResumeHeather L. Skerrett Resume
Heather L. Skerrett ResumeHeather Skerrett
 
Ti Story
Ti StoryTi Story
Ti StoryJMcOlgan
 
11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
 
Why projects fail_Presentation
Why projects fail_PresentationWhy projects fail_Presentation
Why projects fail_PresentationAlexandra Chapman
 
Candice k piercy resume
Candice k piercy resumeCandice k piercy resume
Candice k piercy resumeCandicePiercy
 
Presentation: Jeff Kian
Presentation: Jeff Kian Presentation: Jeff Kian
Presentation: Jeff Kian Contact Centre Management Group
 
First Contact Resolution in the Details
First Contact Resolution in the DetailsFirst Contact Resolution in the Details
First Contact Resolution in the DetailsUpstream Works
 
PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016Lisa Smith
 
Head Field
Head FieldHead Field
Head Fieldsushantgupta714
 
How to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact ResolutionHow to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact ResolutionUpstream Works
 
Carla Ballmes
Carla BallmesCarla Ballmes
Carla BallmesCarla Ballmes
 
Understanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management SoftwareUnderstanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management SoftwareMSI Data
 
How to improve call center quality and performance - Infographic
How to improve call center quality and performance - InfographicHow to improve call center quality and performance - Infographic
How to improve call center quality and performance - InfographicPointel Inc
 
Call Center Services
Call Center ServicesCall Center Services
Call Center ServicesShamit Vohra
 
Callcopy qa-guide
Callcopy qa-guideCallcopy qa-guide
Callcopy qa-guideunndine
 
Customer onboarding - Customer Success
Customer onboarding - Customer SuccessCustomer onboarding - Customer Success
Customer onboarding - Customer SuccessBrian Harp
 
Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)Alan Brooks
 
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItWhy Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItBoaz S. Maor
 
DREAM: Nutopia a l'Escola Massana
DREAM: Nutopia a l'Escola MassanaDREAM: Nutopia a l'Escola Massana
DREAM: Nutopia a l'Escola MassanaNutopia by Nuria Torrente
 
Takto jsme začínali
Takto jsme začínaliTakto jsme začínali
Takto jsme začínaliTICK TACK taxi
 

More Related Content

What's hot

Technical Innovation Presentation
Technical Innovation PresentationTechnical Innovation Presentation
Technical Innovation Presentationzmcrae
 
Trisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services OverviewTrisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services OverviewTriSynergyConsultingLLC
 
Heather L. Skerrett Resume
Heather L. Skerrett ResumeHeather L. Skerrett Resume
Heather L. Skerrett ResumeHeather Skerrett
 
11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
 
Why projects fail_Presentation
Why projects fail_PresentationWhy projects fail_Presentation
Why projects fail_PresentationAlexandra Chapman
 
Candice k piercy resume
Candice k piercy resumeCandice k piercy resume
Candice k piercy resumeCandicePiercy
 
First Contact Resolution in the Details
First Contact Resolution in the DetailsFirst Contact Resolution in the Details
First Contact Resolution in the DetailsUpstream Works
 
PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016Lisa Smith
 
How to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact ResolutionHow to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact ResolutionUpstream Works
 
Understanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management SoftwareUnderstanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management SoftwareMSI Data
 
How to improve call center quality and performance - Infographic
How to improve call center quality and performance - InfographicHow to improve call center quality and performance - Infographic
How to improve call center quality and performance - InfographicPointel Inc
 
Call Center Services
Call Center ServicesCall Center Services
Call Center ServicesShamit Vohra
 
Callcopy qa-guide
Callcopy qa-guideCallcopy qa-guide
Callcopy qa-guideunndine
 
Customer onboarding - Customer Success
Customer onboarding - Customer SuccessCustomer onboarding - Customer Success
Customer onboarding - Customer SuccessBrian Harp
 
Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)Alan Brooks
 
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItWhy Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItBoaz S. Maor
 

What's hot (20)

Technical Innovation Presentation
Technical Innovation PresentationTechnical Innovation Presentation
Technical Innovation Presentation
 
Trisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services OverviewTrisynergy Consulting Llc Services Overview
Trisynergy Consulting Llc Services Overview
 
Heather L. Skerrett Resume
Heather L. Skerrett ResumeHeather L. Skerrett Resume
Heather L. Skerrett Resume
 
Ti Story
Ti StoryTi Story
Ti Story
 
11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution
 
Why projects fail_Presentation
Why projects fail_PresentationWhy projects fail_Presentation
Why projects fail_Presentation
 
Candice k piercy resume
Candice k piercy resumeCandice k piercy resume
Candice k piercy resume
 
Presentation: Jeff Kian
Presentation: Jeff Kian Presentation: Jeff Kian
Presentation: Jeff Kian
 
First Contact Resolution in the Details
First Contact Resolution in the DetailsFirst Contact Resolution in the Details
First Contact Resolution in the Details
 
PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016PathwayPartners Company Info - Nov 2016
PathwayPartners Company Info - Nov 2016
 
Head Field
Head FieldHead Field
Head Field
 
How to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact ResolutionHow to Systematically Improve First Contact Resolution
How to Systematically Improve First Contact Resolution
 
Carla Ballmes
Carla BallmesCarla Ballmes
Carla Ballmes
 
Understanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management SoftwareUnderstanding ROI Calculations for Field Service Management Software
Understanding ROI Calculations for Field Service Management Software
 
How to improve call center quality and performance - Infographic
How to improve call center quality and performance - InfographicHow to improve call center quality and performance - Infographic
How to improve call center quality and performance - Infographic
 
Call Center Services
Call Center ServicesCall Center Services
Call Center Services
 
Callcopy qa-guide
Callcopy qa-guideCallcopy qa-guide
Callcopy qa-guide
 
Customer onboarding - Customer Success
Customer onboarding - Customer SuccessCustomer onboarding - Customer Success
Customer onboarding - Customer Success
 
Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)Business Managed Services - Speech Analytics - Datasheet (English US)
Business Managed Services - Speech Analytics - Datasheet (English US)
 
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItWhy Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome It
 

Viewers also liked

Cendana bahasa 3(1)
Cendana bahasa 3(1)Cendana bahasa 3(1)
Cendana bahasa 3(1)nbk63
 
Základní prezentační materiál taxislužby Tick Tack
Základní prezentační materiál taxislužby Tick TackZákladní prezentační materiál taxislužby Tick Tack
Základní prezentační materiál taxislužby Tick TackTICK TACK taxi
 
SMART RESIDENCIAL PECHINCHA
SMART RESIDENCIAL PECHINCHA SMART RESIDENCIAL PECHINCHA
SMART RESIDENCIAL PECHINCHA Murilo Tibiriçá
 
Explode your LinkedIn Network 2
Explode your LinkedIn Network 2Explode your LinkedIn Network 2
Explode your LinkedIn Network 2John Leddin
 
R3g Diamond Runner
R3g Diamond RunnerR3g Diamond Runner
R3g Diamond RunnerJohn Leddin
 
Fail meja pengurusan kelas
Fail meja pengurusan kelasFail meja pengurusan kelas
Fail meja pengurusan kelasnbk63
 
Perancangan strategik 2014 2018 smkkjss
Perancangan strategik 2014 2018 smkkjssPerancangan strategik 2014 2018 smkkjss
Perancangan strategik 2014 2018 smkkjssnbk63
 
Orthognathic surgery and treatment
Orthognathic surgery and treatmentOrthognathic surgery and treatment
Orthognathic surgery and treatmentluthar martin
 

Viewers also liked (14)

DREAM: Nutopia a l'Escola Massana
DREAM: Nutopia a l'Escola MassanaDREAM: Nutopia a l'Escola Massana
DREAM: Nutopia a l'Escola Massana
 
Takto jsme začínali
Takto jsme začínaliTakto jsme začínali
Takto jsme začínali
 
Cendana bahasa 3(1)
Cendana bahasa 3(1)Cendana bahasa 3(1)
Cendana bahasa 3(1)
 
Test no sounds
Test no soundsTest no sounds
Test no sounds
 
Základní prezentační materiál taxislužby Tick Tack
Základní prezentační materiál taxislužby Tick TackZákladní prezentační materiál taxislužby Tick Tack
Základní prezentační materiál taxislužby Tick Tack
 
SMART RESIDENCIAL PECHINCHA
SMART RESIDENCIAL PECHINCHA SMART RESIDENCIAL PECHINCHA
SMART RESIDENCIAL PECHINCHA
 
STILO RESIDENCE PECHINCHA
STILO RESIDENCE PECHINCHA STILO RESIDENCE PECHINCHA
STILO RESIDENCE PECHINCHA
 
Explode your LinkedIn Network 2
Explode your LinkedIn Network 2Explode your LinkedIn Network 2
Explode your LinkedIn Network 2
 
Epilepsy
EpilepsyEpilepsy
Epilepsy
 
R3g Diamond Runner
R3g Diamond RunnerR3g Diamond Runner
R3g Diamond Runner
 
F**kin\' Perfect
F**kin\' PerfectF**kin\' Perfect
F**kin\' Perfect
 
Fail meja pengurusan kelas
Fail meja pengurusan kelasFail meja pengurusan kelas
Fail meja pengurusan kelas
 
Perancangan strategik 2014 2018 smkkjss
Perancangan strategik 2014 2018 smkkjssPerancangan strategik 2014 2018 smkkjss
Perancangan strategik 2014 2018 smkkjss
 
Orthognathic surgery and treatment
Orthognathic surgery and treatmentOrthognathic surgery and treatment
Orthognathic surgery and treatment
 

Similar to Key Tele Services Capabilities Presentation 2011

Saps XL Technologies Corporate Profile
Saps XL Technologies Corporate ProfileSaps XL Technologies Corporate Profile
Saps XL Technologies Corporate ProfileSomesh Gupta
 
Speed In Corporate Presentation
Speed In Corporate PresentationSpeed In Corporate Presentation
Speed In Corporate Presentationmoehassan
 
Company Overview Ppt From Jim Loveless@Affinitas Corporation
Company Overview Ppt From Jim Loveless@Affinitas CorporationCompany Overview Ppt From Jim Loveless@Affinitas Corporation
Company Overview Ppt From Jim Loveless@Affinitas Corporationjimloveless
 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentationfablogic
 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate PresentationHarshVardhan1
 
Company Overview
Company OverviewCompany Overview
Company Overviewealenoir
 
KBPO Network Introduction
KBPO Network IntroductionKBPO Network Introduction
KBPO Network Introductionluisgbatista
 
Nxt Creds Response Management
Nxt Creds Response ManagementNxt Creds Response Management
Nxt Creds Response Managementishakansari
 
B P G001 Loveland 091707
B P G001 Loveland 091707B P G001 Loveland 091707
B P G001 Loveland 091707Dreamforce07
 
Kendall Jay Leaman Resume
Kendall Jay Leaman ResumeKendall Jay Leaman Resume
Kendall Jay Leaman Resumekleaman
 
D con international pvt ltd company profile
D con international pvt ltd company profileD con international pvt ltd company profile
D con international pvt ltd company profileSunit Dere
 
Intro To Sec
Intro To SecIntro To Sec
Intro To Secangeleyz
 
The Sound Telecom Way
The Sound Telecom WayThe Sound Telecom Way
The Sound Telecom Waysoundtelecom
 
Elan Presentation
Elan PresentationElan Presentation
Elan Presentationnnange
 
Teleiman Corporate Profile
Teleiman Corporate ProfileTeleiman Corporate Profile
Teleiman Corporate ProfileRobb Auber
 
Roundtable: Best Practices - Quality Assurance & Analytics
Roundtable: Best Practices - Quality Assurance & AnalyticsRoundtable: Best Practices - Quality Assurance & Analytics
Roundtable: Best Practices - Quality Assurance & AnalyticsSheri Greenhaus
 
Apollo Service Desk Capabilities
Apollo Service Desk CapabilitiesApollo Service Desk Capabilities
Apollo Service Desk Capabilitiesjdivalerio
 
BenchmarkQA Services Overview
BenchmarkQA Services OverviewBenchmarkQA Services Overview
BenchmarkQA Services Overviewmattpagel
 

Similar to Key Tele Services Capabilities Presentation 2011 (20)

Saps XL Technologies Corporate Profile
Saps XL Technologies Corporate ProfileSaps XL Technologies Corporate Profile
Saps XL Technologies Corporate Profile
 
Speed In Corporate Presentation
Speed In Corporate PresentationSpeed In Corporate Presentation
Speed In Corporate Presentation
 
Company Overview Ppt From Jim Loveless@Affinitas Corporation
Company Overview Ppt From Jim Loveless@Affinitas CorporationCompany Overview Ppt From Jim Loveless@Affinitas Corporation
Company Overview Ppt From Jim Loveless@Affinitas Corporation
 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentation
 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentation
 
Company Overview
Company OverviewCompany Overview
Company Overview
 
RCSPL Call center
RCSPL Call centerRCSPL Call center
RCSPL Call center
 
Resume_Updated
Resume_UpdatedResume_Updated
Resume_Updated
 
KBPO Network Introduction
KBPO Network IntroductionKBPO Network Introduction
KBPO Network Introduction
 
Nxt Creds Response Management
Nxt Creds Response ManagementNxt Creds Response Management
Nxt Creds Response Management
 
B P G001 Loveland 091707
B P G001 Loveland 091707B P G001 Loveland 091707
B P G001 Loveland 091707
 
Kendall Jay Leaman Resume
Kendall Jay Leaman ResumeKendall Jay Leaman Resume
Kendall Jay Leaman Resume
 
D con international pvt ltd company profile
D con international pvt ltd company profileD con international pvt ltd company profile
D con international pvt ltd company profile
 
Intro To Sec
Intro To SecIntro To Sec
Intro To Sec
 
The Sound Telecom Way
The Sound Telecom WayThe Sound Telecom Way
The Sound Telecom Way
 
Elan Presentation
Elan PresentationElan Presentation
Elan Presentation
 
Teleiman Corporate Profile
Teleiman Corporate ProfileTeleiman Corporate Profile
Teleiman Corporate Profile
 
Roundtable: Best Practices - Quality Assurance & Analytics
Roundtable: Best Practices - Quality Assurance & AnalyticsRoundtable: Best Practices - Quality Assurance & Analytics
Roundtable: Best Practices - Quality Assurance & Analytics
 
Apollo Service Desk Capabilities
Apollo Service Desk CapabilitiesApollo Service Desk Capabilities
Apollo Service Desk Capabilities
 
BenchmarkQA Services Overview
BenchmarkQA Services OverviewBenchmarkQA Services Overview
BenchmarkQA Services Overview
 

Key Tele Services Capabilities Presentation 2011