SlideShare ist ein Scribd-Unternehmen logo

Week 11 conflict management & safety

•Als PPT, PDF herunterladen•
•
H
Hans van Wees
1 von 32
Supervision and Training Conflict Management Health and Safety
http://www.youtube.com/watch?v=1T_XfsJRYTY
Conflict =
What is your experience?
Why Conflict
Communication
Dealing with Conflict in the Workplace ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Building Human Resource Management Skills National Food Service Management Institute
Is all conflict bad?
Dealing with Conflict in the Workplace ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Building Human Resource Management Skills National Food Service Management Institute
Conflict Management - Steps
Step 1 Analyze ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 2 Strategize
Step 3 Pre-negotiate
Step 4 Negotiate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step 5 Implement ,[object Object],[object Object],[object Object]
Case Study
Dealing with Conflict in the Workplace ,[object Object],Building Human Resource Management Skills National Food Service Management Institute
Health and Safety
Workplace Incidents ,[object Object]
OSHA ,[object Object],[object Object],[object Object]
How many injuries ,[object Object],[object Object],[object Object]
This is business ,[object Object],[object Object]
Workplace Injuries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Important to be pro-active ,[object Object],[object Object]
Managing Safety ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sexual Harassment ,[object Object],[object Object]
Policy Posted - mandatory ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Have you observed harassment? What would you as a supervisor do knowing what you know now?
Substance Abuse ,[object Object],[object Object],[object Object],[object Object],[object Object]
Guest Safety ,[object Object],[object Object],[object Object]
Next Class ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Empfohlen

Ojt infosheet1.4
Ojt infosheet1.4Ojt infosheet1.4
Ojt infosheet1.4jeanrummy
 
Sexual harassment-training-quiz
Sexual harassment-training-quizSexual harassment-training-quiz
Sexual harassment-training-quizKimberlypeterson0509
 
Workplace Violence With Script
Workplace Violence With ScriptWorkplace Violence With Script
Workplace Violence With ScriptHR Mgmt Svcs
 
Sexual Harassment Group 4
Sexual Harassment Group 4Sexual Harassment Group 4
Sexual Harassment Group 4Doane
 
Work place Violence &; Security Presentation
Work place Violence &; Security PresentationWork place Violence &; Security Presentation
Work place Violence &; Security PresentationFaheem Ul Hasan
 
What exactly is workplace bullying?
What exactly is workplace bullying?What exactly is workplace bullying?
What exactly is workplace bullying?Civility Partners, LLC
 
Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace ViolenceJohn Toay
 
Persuasive PowerPoint presentation/Sara Surber
Persuasive PowerPoint presentation/Sara SurberPersuasive PowerPoint presentation/Sara Surber
Persuasive PowerPoint presentation/Sara SurberSara Surber
 

Empfohlen

Ojt infosheet1.4
Ojt infosheet1.4Ojt infosheet1.4
Ojt infosheet1.4jeanrummy
 
Sexual harassment-training-quiz
Sexual harassment-training-quizSexual harassment-training-quiz
Sexual harassment-training-quizKimberlypeterson0509
 
Workplace Violence With Script
Workplace Violence With ScriptWorkplace Violence With Script
Workplace Violence With ScriptHR Mgmt Svcs
 
Sexual Harassment Group 4
Sexual Harassment Group 4Sexual Harassment Group 4
Sexual Harassment Group 4Doane
 
Work place Violence &; Security Presentation
Work place Violence &; Security PresentationWork place Violence &; Security Presentation
Work place Violence &; Security PresentationFaheem Ul Hasan
 
What exactly is workplace bullying?
What exactly is workplace bullying?What exactly is workplace bullying?
What exactly is workplace bullying?Civility Partners, LLC
 
Workplace Violence
Workplace ViolenceWorkplace Violence
Workplace ViolenceJohn Toay
 
Persuasive PowerPoint presentation/Sara Surber
Persuasive PowerPoint presentation/Sara SurberPersuasive PowerPoint presentation/Sara Surber
Persuasive PowerPoint presentation/Sara SurberSara Surber
 
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...Compliance Global Inc
 
Workplace violence ppt
Workplace violence pptWorkplace violence ppt
Workplace violence pptNA
 
Workplace Violence Training by NOAA
Workplace Violence Training by NOAAWorkplace Violence Training by NOAA
Workplace Violence Training by NOAAAtlantic Training, LLC.
 
Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)Shankar Myadharaveni
 
Firo b for slideshare
Firo b for slideshareFiro b for slideshare
Firo b for slidesharektpworks
 
2 damage to organizations
2 damage to organizations2 damage to organizations
2 damage to organizationsCivility Partners, LLC
 
Phanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment casePhanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment caseAshwani Kumar
 
Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who? Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who? Case IQ
 
Inappropriate workplace behavior
Inappropriate workplace behaviorInappropriate workplace behavior
Inappropriate workplace behaviorSMassengale2017
 
Office Romances
Office RomancesOffice Romances
Office RomancesHR 360, Inc.
 
Jsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability managementJsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability managementHans van Wees
 
Htm 3230 recap oct 2010
Htm 3230 recap oct 2010Htm 3230 recap oct 2010
Htm 3230 recap oct 2010Hans van Wees
 
Week 13 class notes
Week 13 class notesWeek 13 class notes
Week 13 class notesHans van Wees
 
Htm 3230 week 5 class notes
Htm 3230 week 5 class notesHtm 3230 week 5 class notes
Htm 3230 week 5 class notesHans van Wees
 
Hotel: Studio 4
Hotel: Studio 4Hotel: Studio 4
Hotel: Studio 4Elisa Sutanudjaja
 
Strategic management - Hospitality
Strategic management - HospitalityStrategic management - Hospitality
Strategic management - HospitalityPriya Roy
 
Managing front office operations
Managing front office operationsManaging front office operations
Managing front office operationsPriya Roy
 
Checkout and settlement - Hospitality
Checkout and settlement - HospitalityCheckout and settlement - Hospitality
Checkout and settlement - HospitalityPriya Roy
 
Housekeeping - cleaning
Housekeeping - cleaning Housekeeping - cleaning
Housekeeping - cleaning Priya Roy
 
Application of computer in Hospitality
Application of computer in HospitalityApplication of computer in Hospitality
Application of computer in HospitalityPriya Roy
 
Hospitality - Cleaning agents
Hospitality - Cleaning agentsHospitality - Cleaning agents
Hospitality - Cleaning agentsPriya Roy
 
Hotel engineering
Hotel engineeringHotel engineering
Hotel engineeringPriya Roy
 

Weitere ähnliche Inhalte

Was ist angesagt?

Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...Compliance Global Inc
 
Workplace violence ppt
Workplace violence pptWorkplace violence ppt
Workplace violence pptNA
 
Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)Shankar Myadharaveni
 
Firo b for slideshare
Firo b for slideshareFiro b for slideshare
Firo b for slidesharektpworks
 
Phanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment casePhanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment caseAshwani Kumar
 
Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who? Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who? Case IQ
 
Inappropriate workplace behavior
Inappropriate workplace behaviorInappropriate workplace behavior
Inappropriate workplace behaviorSMassengale2017
 

Was ist angesagt? (10)

Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
Domestic Violence and The Workplace: Everybody’s Business - By Compliance Glo...
 
Workplace violence ppt
Workplace violence pptWorkplace violence ppt
Workplace violence ppt
 
Workplace Violence Training by NOAA
Workplace Violence Training by NOAAWorkplace Violence Training by NOAA
Workplace Violence Training by NOAA
 
Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)Workplace environment preventing_violence_in_the_workplace_(presentation_style)
Workplace environment preventing_violence_in_the_workplace_(presentation_style)
 
Firo b for slideshare
Firo b for slideshareFiro b for slideshare
Firo b for slideshare
 
2 damage to organizations
2 damage to organizations2 damage to organizations
2 damage to organizations
 
Phanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment casePhanees Murthy sexual harrasment case
Phanees Murthy sexual harrasment case
 
Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who? Workplace Bullying - What, Why and Who?
Workplace Bullying - What, Why and Who?
 
Inappropriate workplace behavior
Inappropriate workplace behaviorInappropriate workplace behavior
Inappropriate workplace behavior
 
Office Romances
Office RomancesOffice Romances
Office Romances
 

Andere mochten auch

Jsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability managementJsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability managementHans van Wees
 
Htm 3230 recap oct 2010
Htm 3230 recap oct 2010Htm 3230 recap oct 2010
Htm 3230 recap oct 2010Hans van Wees
 
Htm 3230 week 5 class notes
Htm 3230 week 5 class notesHtm 3230 week 5 class notes
Htm 3230 week 5 class notesHans van Wees
 
Strategic management - Hospitality
Strategic management - HospitalityStrategic management - Hospitality
Strategic management - HospitalityPriya Roy
 
Managing front office operations
Managing front office operationsManaging front office operations
Managing front office operationsPriya Roy
 
Checkout and settlement - Hospitality
Checkout and settlement - HospitalityCheckout and settlement - Hospitality
Checkout and settlement - HospitalityPriya Roy
 
Housekeeping - cleaning
Housekeeping - cleaning Housekeeping - cleaning
Housekeeping - cleaning Priya Roy
 
Application of computer in Hospitality
Application of computer in HospitalityApplication of computer in Hospitality
Application of computer in HospitalityPriya Roy
 
Hospitality - Cleaning agents
Hospitality - Cleaning agentsHospitality - Cleaning agents
Hospitality - Cleaning agentsPriya Roy
 
Hotel engineering
Hotel engineeringHotel engineering
Hotel engineeringPriya Roy
 
Week 8 training and development
Week 8 training and developmentWeek 8 training and development
Week 8 training and developmentHans van Wees
 
Knowledge Management-Standard Check In Procedure
Knowledge Management-Standard Check In ProcedureKnowledge Management-Standard Check In Procedure
Knowledge Management-Standard Check In ProcedureSandeep Rangra
 
Advanced front office management
Advanced front office managementAdvanced front office management
Advanced front office managementPriya Roy
 
Bakery terminology
Bakery terminologyBakery terminology
Bakery terminologyPriya Roy
 
Creative & Digital Strategy for Hotels
Creative & Digital Strategy for HotelsCreative & Digital Strategy for Hotels
Creative & Digital Strategy for HotelsAnkit Jain
 
Standard Operating Procedure For Hotels
Standard Operating Procedure For HotelsStandard Operating Procedure For Hotels
Standard Operating Procedure For HotelsLakesia Wright
 
Front office SOP
Front office SOPFront office SOP
Front office SOPHarry Singh
 

Andere mochten auch (20)

Jsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability managementJsc htm 3230 week 3 environmental and sustainability management
Jsc htm 3230 week 3 environmental and sustainability management
 
Htm 3230 recap oct 2010
Htm 3230 recap oct 2010Htm 3230 recap oct 2010
Htm 3230 recap oct 2010
 
Week 13 class notes
Week 13 class notesWeek 13 class notes
Week 13 class notes
 
Htm 3230 week 5 class notes
Htm 3230 week 5 class notesHtm 3230 week 5 class notes
Htm 3230 week 5 class notes
 
Hotel: Studio 4
Hotel: Studio 4Hotel: Studio 4
Hotel: Studio 4
 
Strategic management - Hospitality
Strategic management - HospitalityStrategic management - Hospitality
Strategic management - Hospitality
 
Managing front office operations
Managing front office operationsManaging front office operations
Managing front office operations
 
Checkout and settlement - Hospitality
Checkout and settlement - HospitalityCheckout and settlement - Hospitality
Checkout and settlement - Hospitality
 
Housekeeping - cleaning
Housekeeping - cleaning Housekeeping - cleaning
Housekeeping - cleaning
 
Application of computer in Hospitality
Application of computer in HospitalityApplication of computer in Hospitality
Application of computer in Hospitality
 
Hospitality - Cleaning agents
Hospitality - Cleaning agentsHospitality - Cleaning agents
Hospitality - Cleaning agents
 
Hotel engineering
Hotel engineeringHotel engineering
Hotel engineering
 
Week 8 training and development
Week 8 training and developmentWeek 8 training and development
Week 8 training and development
 
Knowledge Management-Standard Check In Procedure
Knowledge Management-Standard Check In ProcedureKnowledge Management-Standard Check In Procedure
Knowledge Management-Standard Check In Procedure
 
Advanced front office management
Advanced front office managementAdvanced front office management
Advanced front office management
 
Bakery terminology
Bakery terminologyBakery terminology
Bakery terminology
 
Creative & Digital Strategy for Hotels
Creative & Digital Strategy for HotelsCreative & Digital Strategy for Hotels
Creative & Digital Strategy for Hotels
 
Check out procedure
Check out procedureCheck out procedure
Check out procedure
 
Standard Operating Procedure For Hotels
Standard Operating Procedure For HotelsStandard Operating Procedure For Hotels
Standard Operating Procedure For Hotels
 
Front office SOP
Front office SOPFront office SOP
Front office SOP
 

Ähnlich wie Week 11 conflict management & safety

Workplace harassment century furniture
Workplace harassment century furnitureWorkplace harassment century furniture
Workplace harassment century furniturejkworm
 
Sexual Harassment Training-Managers 2015
Sexual Harassment Training-Managers 2015Sexual Harassment Training-Managers 2015
Sexual Harassment Training-Managers 2015Lisa Z. Garvic
 
Sexual Harassment Avoidance
Sexual Harassment AvoidanceSexual Harassment Avoidance
Sexual Harassment AvoidanceNick Krym
 
Sexual Harassment Avoidance
Sexual Harassment AvoidanceSexual Harassment Avoidance
Sexual Harassment AvoidanceNick Krym
 
Bullying and Harassment at Work
Bullying and Harassment at WorkBullying and Harassment at Work
Bullying and Harassment at WorkPECB
 
Bullying in the workplace
Bullying in the workplaceBullying in the workplace
Bullying in the workplaceriskmgmnt
 
Nhra sexual harassment training revised again
Nhra sexual harassment training revised againNhra sexual harassment training revised again
Nhra sexual harassment training revised againVictoria Pynchon
 
Workplace Harassment Training by U.S. Department of Veterans Affairs
Workplace Harassment Training by U.S. Department of Veterans AffairsWorkplace Harassment Training by U.S. Department of Veterans Affairs
Workplace Harassment Training by U.S. Department of Veterans AffairsAtlantic Training, LLC.
 
Bullying in the workplace
Bullying in the workplaceBullying in the workplace
Bullying in the workplaceNoonamsom
 
Workplace Harassment by Office of Diversity and Inclusion VA
Workplace Harassment by Office of Diversity and Inclusion VAWorkplace Harassment by Office of Diversity and Inclusion VA
Workplace Harassment by Office of Diversity and Inclusion VAAtlantic Training, LLC.
 

Ähnlich wie Week 11 conflict management & safety (20)

Harassment
HarassmentHarassment
Harassment
 
Workplace harassment century furniture
Workplace harassment century furnitureWorkplace harassment century furniture
Workplace harassment century furniture
 
Sexual Harassment Training-Managers 2015
Sexual Harassment Training-Managers 2015Sexual Harassment Training-Managers 2015
Sexual Harassment Training-Managers 2015
 
Sexual Harassment
Sexual HarassmentSexual Harassment
Sexual Harassment
 
sexual harasment
sexual harasmentsexual harasment
sexual harasment
 
Sexual Harassment webinar 11-21-2011
Sexual Harassment webinar 11-21-2011Sexual Harassment webinar 11-21-2011
Sexual Harassment webinar 11-21-2011
 
Sexual Harassment Avoidance
Sexual Harassment AvoidanceSexual Harassment Avoidance
Sexual Harassment Avoidance
 
Harassment by Widener University
Harassment by Widener UniversityHarassment by Widener University
Harassment by Widener University
 
Sexual Harassment by MUSE
Sexual Harassment by MUSESexual Harassment by MUSE
Sexual Harassment by MUSE
 
Sexual Harassment Avoidance
Sexual Harassment AvoidanceSexual Harassment Avoidance
Sexual Harassment Avoidance
 
Bullying and Harassment at Work
Bullying and Harassment at WorkBullying and Harassment at Work
Bullying and Harassment at Work
 
Workplacebullying
Workplacebullying Workplacebullying
Workplacebullying
 
Workplace Harassment BY CLGW
Workplace Harassment BY CLGWWorkplace Harassment BY CLGW
Workplace Harassment BY CLGW
 
Workplace Harassment by CLGW
Workplace Harassment by CLGWWorkplace Harassment by CLGW
Workplace Harassment by CLGW
 
Week 5 workplace discrimination
Week 5 workplace discriminationWeek 5 workplace discrimination
Week 5 workplace discrimination
 
Bullying in the workplace
Bullying in the workplaceBullying in the workplace
Bullying in the workplace
 
Nhra sexual harassment training revised again
Nhra sexual harassment training revised againNhra sexual harassment training revised again
Nhra sexual harassment training revised again
 
Workplace Harassment Training by U.S. Department of Veterans Affairs
Workplace Harassment Training by U.S. Department of Veterans AffairsWorkplace Harassment Training by U.S. Department of Veterans Affairs
Workplace Harassment Training by U.S. Department of Veterans Affairs
 
Bullying in the workplace
Bullying in the workplaceBullying in the workplace
Bullying in the workplace
 
Workplace Harassment by Office of Diversity and Inclusion VA
Workplace Harassment by Office of Diversity and Inclusion VAWorkplace Harassment by Office of Diversity and Inclusion VA
Workplace Harassment by Office of Diversity and Inclusion VA
 

Mehr von Hans van Wees

Htm 3050 week 3 class notes
Htm 3050 week 3 class notesHtm 3050 week 3 class notes
Htm 3050 week 3 class notesHans van Wees
 
Htm 3050 supervision and training introduction
Htm 3050 supervision and training introductionHtm 3050 supervision and training introduction
Htm 3050 supervision and training introductionHans van Wees
 
Htm 3230 week 6 class notes
Htm 3230 week 6 class notesHtm 3230 week 6 class notes
Htm 3230 week 6 class notesHans van Wees
 
Htm 3230 week 4 class notes
Htm 3230 week 4 class notesHtm 3230 week 4 class notes
Htm 3230 week 4 class notesHans van Wees
 

Mehr von Hans van Wees (9)

Class notes week 10
Class notes week 10Class notes week 10
Class notes week 10
 
Htm 3050 week 3 class notes
Htm 3050 week 3 class notesHtm 3050 week 3 class notes
Htm 3050 week 3 class notes
 
Htm 3050 supervision and training introduction
Htm 3050 supervision and training introductionHtm 3050 supervision and training introduction
Htm 3050 supervision and training introduction
 
Class notes week 12
Class notes week 12Class notes week 12
Class notes week 12
 
Week 11 class notes
Week 11 class notesWeek 11 class notes
Week 11 class notes
 
Week 10 class notes
Week 10 class notesWeek 10 class notes
Week 10 class notes
 
Week 9 class notes
Week 9 class notesWeek 9 class notes
Week 9 class notes
 
Htm 3230 week 6 class notes
Htm 3230 week 6 class notesHtm 3230 week 6 class notes
Htm 3230 week 6 class notes
 
Htm 3230 week 4 class notes
Htm 3230 week 4 class notesHtm 3230 week 4 class notes
Htm 3230 week 4 class notes
 

Week 11 conflict management & safety