Improving the safety culture at terminals using serious gaming
1. Decision Science Forum
2011
How successful business development can be
support by Serious Gaming
2. Agenda
• Company profile and policy
• Process Safety
• Management questions
• Training and development
• The risk control game
• Game Design
• Game Setup
3. VTTI Purpose and Values
VTTI operates a network of bulk logistics assets
around the world. We do so in a manner that is safe,
environmentally sound and commercially advantageous for our
customers and shareholders.
4. Facts and Figures
• Interests in 11 countries and 5 continents
• Capacity of more than 6,000,000 m3
• Load and discharge more than 6,000 vessels a year
• Working on continual expansion which will give us capacity of
8,000,000 m3 by 2012
• Building the most advanced pipeline in Europe, running 120km
from Rotterdam to Amsterdam
• The first in ARA to deploy ship vapour recovery technology
• Uniform international standards wherever we operate
5. Company profile
• Fast growing tank storage company
• Lean organization
• Internationally orientated
• Different terminal maturity levels across the globe
• Different cultural setting
• Common approach to tackle business risks
6. VTTI HSE Policy
“Our assets are spread across
11 countries and cultures, VTTI operates to a
single HSE policy with the non-negotiable
dictum: “All accidents can be avoided.”
7. Process Safety
• Process Safety is key in terminal business to prevent major
incidents, creating a safe work environment.
Harm
Recovery •To people
•To Environment
•To our assets
People
Major
Processes
Incident
Design
Hazard
•Electrical
•Mechanical
•Fire / Explosion
•Loss of Containment
•3rd Party hazards
Swiss cheese model by Reason
8. Management questions
• Management decisions are multi-dimensional interdependent
• How do the technical, organizational and behavior
interdependencies relate and influence each other
• A challenge in every day business to maintain the control of
Safety Risks
9. Training and Development
• Challenge managers to understand the dynamics of hardware –
processes – people interdependencies
• Normal education process, training and workshops does not offer
the possibility of confronting people with the impact of the
interdependencies of their own multi-dimensional decision
making.
10. The Risk Control Game
• Purpose
– Create an intrinsically safe terminal operation while obtaining good
business results
– Consider the principals of layers of protection and probability of
failure;
• Hardware design
• Processes; Operational, Process Safety, Emergency Response
etc. etc.
• Human factor; Behavior, Safety Leadership
11. Game Setup
• Multi Users / Team
• 5 year period
• Annual budget round to adjust strategy
• Outcome measurable in:
• Safety performance rating
• Incident and escalation
• Recovery cost
• Financial performance
• Evaluation of 5 years of management
• Interdependencies
• Decision making processes
• Effect of leadership and behavior
12. Game Design
• Terminal model setup:
• Product movement vessel to tank
• Design of tank equipment
• Process safety set-up and Control philosophy
• Organizational process
• Training and development of staff
• Behavior and Culture investments
• Probability of Failure
• Technical equipment
• Human factor
• Impact of leadership
