Talk at the Dinalog Breakfast Series on Advanced Logistics. What is the 4c concept and how can Cloud and SAAS support this?

1. Cloud Services in the Cross Chain Control Tower Prof.dr. Jos van Hillegersberg Information Systems & Change Management, University of Twente, jvh@acm.org Dinalog Breakfast Seminar 14-4-2011

3. Cloud Services in the Cross Chain Control Center

5. Source: © J van Hillegersberg SCM 2.0 ICT has a key impact at all levels Search Contract Execute Settlement Strategic Service directories with QoS info Business Network Design Automatic Contract Design Collaborative Business Case Design Business Intelligence for contract and business case performance monitoring Financial engineering Tactical Service directories price and QoS updates (semi-) automatic revenu management using monitoring, forecasting and capacity management Business Intelligence for contract and business case performance monitoring Automatic Settlement of incentives and fines based on the contract agreements Operational Automatic service search for individual orders within contract boundaries Automatic negotiation of price and delivery window for an order Real time automatic execution and (re-)planning using distributed intelligence Full tracking using sensor information Automatic Settlement of payments based on the contract agreements and execution information

6. Traditional vs Services Company X Customer Company Y Company X Customer Company Y SERVICES Portal Intermediary Services Directory (yellow pages) Search publish publish interaction

8. Business Process Sourcing Flexible value structures in banking, Ulrich Homann, Michael Rill, Andreas Wimmer Communications of the ACM 2004 Source: Communications of the ACM

9. Logistics: Current integration? Klanten (verladers) Wegtransport PostKogeko, Vos, … Rederijen Maersk, ACL,.. Logistics Service Providers 4PL TNT, DHL,… Gespecialiseerde zoekmachines Track-trace.com, Packtrack.com, Shipitsmarter.com, Logismarket.nl Depots Binnenvaart Informatie Diensten Verzekeraars Overheid Douane, Recherche,… Railtransport NS cargo, ACTS,.. Terminals Maersk, ECT, .. Haven bedrijf Aircargo (Klm Cargo, DHL,..) Ware- Housing Centrale Systemen Teleroute, Portbase, timocom.de, …

10. Networked Business Systems: In Your Sector? Customers Orchestrators Central Service Directories

11. New technologies for smarter supply chains: Transumo MASSCO project Smart Sensors to create proactive Mesh Networks

12. Example from the Transumo Diploma project: Real Time Agent Based Freight Chain Get me out of here! #urgent Ik kan lading x afhalen tegen kosten y I can pick up cargo x against cost y I can pick up cargo x against cost z My planner agents proposes to send truck P to pick up urgent cargo.. Sounds like a good plan I’ll confirm

13. This may require extensive systems integration… Bron: BizzDesign.nl

14. Central vs Point-2-Point Integration Puschmann, T., Alt, R. (2001), Enterprise application integration – The case of the Robert Bosch group, Proceedings of the Hawaii International Conference on System Sciences, pp. 279-289

18. SAAS & CLOUD