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CNS Overview 2009
1. A National Networking and Communications Services Company Executive Overview January 2009
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5. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do In a Nutshell: Managed WANs, VoIP and IT Plumbing Click on an icon to go to a description of that service.
6. Major Market Segments LAN Integrated Technologies Networking Equipment (Router, switch, firewall, hub, modem, power protection) Voice/Video Equipment (Legacy PBX, VoIP, IP Telephony, VoFR, VoDSL, IP-based CCTV, broadband video) Server/Desktop Equipment (PC, server, network storage, printer, scanner, ATM, point-of-sale) LAN Structured Distribution Technologies Structured Premise Cabling (CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs) Outside Plant Cabling (Underground and aerial fiber/coax splicing, boring, trenching, terminations) Wireless Infrastructure (Wi-Fi point to point/multi-point/omni-premise and campus) WAN Telecommunications (Frame relay, DS1, xDSL, VSAT, DOCSIS Cable, Fixed Wireless, EVDO) “ Integration of Pathway and Endpoints” We service our clients' needs using a wide array of technology competencies, through our vast network of subject matter experts. 1 2 3 4 5 6 7 Physical Datalink Network Transport Session Presentation Application OSI Model Technology Expertise
7. Consulting, Design and Planning Network Design, Validation and Capacity Planning Telecommunications Service Availability Study Trace Audit Site Audit Integration & Prototyping Asset Inventory Deployment Onsite Installation Logistics, Staging & Configuration Circuit Provisioning & WAN Activation Document Management and Reporting Site Preparation Material, Equipment and Warranty Procurement Operations and Support (Managed Services) Field Services (Break-Fix) Customer Care Center (Help Desk) National Depot Managed WAN and Network Monitoring Maintenance & Extended Warranty Bench Repair Our services are part of a three-phase continuum: Design, Deployment and Support. We can engage in one, all or any combination for each Client. Operations Support Deployment PHASE ONE PHASE TWO PHASE THREE Operations Support Consulting, Design & Planning Deployment PHASE ONE PHASE TWO PHASE THREE Lifecycle Approach
11. Our proprietary SQL-based ILEX Enterprise Management System is our “Services Factory” ILEX: Enterprise Management System ILEX is routinely integrated to our Client’s own back office software
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14. Secure Web portal containing real-time business intelligence about all work we’re doing on behalf of our clients. Online Customer Care Center
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18. Our History 1984 2000 2002 1998 Contingent management team buys services division in July and becomes an LLC registered in the state of Ohio THE LASTAR GROUP, Inc. Re-branded “ Contingent Network Services” Founded on a multi-year fiber optic deployment contract with Mead Launches Distributed Enterprise Professional Services Practice 2004 LLC Retires Debt and Launches EverWorX Managed Services Offering Although we have dramatically increased our capabilities over the last twenty years, our focus on exceeding customer expectations has never changed. 2007 Named to the Inc. Magazine Inc. 5000 Fastest Growing Privately Held Companies D&B Credit Rating 3A3 - DUNS# 11-883-8592
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21. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do EverWorX Overview
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25. Wide Area Network Service Components Asset Tracking & Management Depot and Warehouse Services Circuit Provisioning Remote & On-Site Break-Fix Services Network Monitoring Services Warranty Services Network Core Design and Hosting WAN Aggregation & Redundancy EverWorX TM Managed Network Services Optimize Your WAN Return to Services menu page.
26. DBU VPN/FR/ MPLS xDSL, Cable, Satellite, Type 2 REMOTE SITE VPN/FR/MPLS HOSTED CORE w/RAS Network/Server/Desktop Monitoring VOIP WIFI Hosted Network Security IDS/AV/AS Hosted VOIP/ Email Unified Messaging DBU VPN/FR/ MPLS REMOTE SITE VOIP WIFI DBU VPN/FR/ MPLS VOIP WIFI HEADQUARTERS xDSL, Cable, Satellite, Type 2 CONTINGENT VPN/FR/MPLS CREDIT CARD MERCHANT SERVICES EverWorX TM Managed Network Services Featured in April 2007 Stores Magazine “ Ditching Dial-Up” Example Multi-Site Network Design Optimize Your WAN Return to Services menu page.
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29. Example Electronic Invoice “ One Vendor, One Bill” EverWorX TM Managed Network Services Optimize Your WAN Return to Services menu page.
30. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do EverWorX Overview Immediate Response Field Services, Problem Resolution Services
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33. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do MACWorX Overview Immediate Response Field Services, Problem Resolution Services
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36. Secure Web portal containing real-time business intelligence about all work we’re doing on behalf of our clients. Online Customer Care Center Return to Services menu page.
37. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do MACWorX Overview
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40. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do EverWorX Overview
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43. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do EverWorX Overview
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46. Local Area Network Design and Installation Services Internet-Based VoIP POTS Replacement Service Immediate Response Field Services, Problem Resolution Services Retail Local Area Network Design and installation services Infrastructure Moves, Adds and Changes Managed WAN Services Managed Services (Service Level Guarantee) Standard Services (Lifetime Warranty) Prepaid Dispatch Repair Services Managed Maintenance Services Hosted VoIP What We Do EverWorX Overview
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51. Service Components Keep It Working NetMedX TM Gold Managed Repair and Maintenance Services Return to Services menu page. Depot and Warehouse Services Remote & On-Site Break-Fix Services Network Monitoring Services Asset Tracking & Management Warranty Services Bench Repair Network Service Boundary
52. Desktop DBU VPN/FR/MPLS REMOTE SITE Server WIFI Network Security Server HEADQUARTERS SERVICE BOUNDARY A SERVICE BOUNDARY B Keep It Working Example NetMedX Gold “Service Boundaries” A network element that falls in the service boundary is “covered” under the NetMedX Gold service NetMedX TM Gold Managed Repair and Maintenance Services Return to Services menu page.
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