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Ch. 7
Social Influence
Group 2: Jessica, Molly, Desiree, Heather, Patrick
Social Influence
The area of social psychology that
studies the ways in which people
influence the
thoughts, feelings, and behavior of
other people
7.1 Persuasion:
Of Hard Pushing,
Soft Pedaling and You
Factors of Persuasion
Source Variables
•Credibility
•Likability
•Similarity

Message Variables
• One-sided vs. two-sided
arguments
•Repetition

Persuasion

Recipient Variables
•Intelligence
•Self-Confidence
•Mood
Elaboration Likelihood Model
 Central Route involves careful consideration of

the merits of the argument and of the evidence
at hand
 Peripheral Route involves persuasion by means

of associating a persuasive message with cues
that are peripheral to or to the side of the
content or meaning of message
Elaboration Likelihood Model
Central Route
High-Involvement
Processing

Communication
(source, message, channel)

Cognitive
Responses

Belief &
Attitude
Change

Behavior
Change

Belief
Change

Behavior
Change

Attitude
Change

Attention &
Comprehension

Low-Involvement
Processing

Peripheral Route
The Persuasive Message
 The more often we are exposed to a

message the greater the likelihood we will
evaluate it more favorably, but only up to
a point.
 Two-sided arguments
 Emotional appeals
The Persuasive Message
The Persuasive Communicator
Characteristics:
 Credibility
 Likeability
 Trustworthiness
 Attractiveness
 Similarity to their audiences
The Persuaded Audience
 People with high self-esteem are more

likely to resist social pressure then people
with low self-esteem.
 People who are anxious when interacting

with others may be more easily
persuaded than people who are more selfassured.
 Study done by Schwartz and Gottman
Sales Ploys
The Foot-in-the-door Technique

Low-balling

Bait and Switch
Foot-In-The-Door
Low-Balling
 Extremely attractive terms are offered to

induce a person to make a commitment,
after which the terms are revised.
Bait and Switch
 The sales tactic of baiting customers with

low priced but inferior merchandise and
then switching them to a higher priced
item of more acceptable quality.
7.2 Group Influences:
Obedience, Conformity
and Mob Behavior
Obedience to Authority
The Milgram Studies:
Why?
1. Propaganda
 Used to dehumanize other groups
2. Socialization
 We are socialized to obey authority figures
3. Lack of Social Comparison
 Subjects did not have the opportunity to
compare their ideas/feelings
Why?
4. Perception of legitimate authority
 Reputation of Yale may have been
overpowering
5. Foot-in-the-door Technique
 The further they went, the harder it was to stop
themselves
6. Inaccessibility of values
 Powerful emotions disrupt clear thinking
Why?
7. Buffers
 The “learner” was in the other room
Conformity
 Conform:
 To change one’s attitudes or behaviors to
adhere to social norms.
 Social Norms:
 Explicit or implicit rules that reflect social
expectations and influence the ways people
behave in social situations.
Conformity
 Seven Line Judges Can’t Be Wrong, Can

They?

The Asch Study
Factors Influencing Conformity
 Membership in a collectivist society
 Desire to be liked by other members of

the group
 Low self-esteem
 Social shyness
 Lack of familiarity of the task
 Also: group size and social support
Getting Mobbed:
The Beast with Many Heads
 The Lynching of Arthur Stevens
 The Human Wave
 Deindividuation
 The process by which group members
discontinue self-evaluation and adopt group
norms and attitudes.
 Diffusion of Responsibility
 The dilution or loss of individual responsibility
for behavior when members of a group act in
unison.
7.3
Altruism and Helping Behavior:
Preventing the Social Fabric
from Tearing
Altruism
 Unselfish concern for the welfare of

others.
The Bystander Effect
 The tendency for bystanders to fail to act

to help a person in need.
Bystander Intervention
 Deciding to help… or not?
1. Recognize a need for help exists
2. Interpret the event as a clear emergency
3. Assume responsibility
4. Choose a way to help
5. Implement plan - Offer assistance
The Helper: Who Helps?
 Other factors affecting helping behavior
 Mood
 Empathy
The Victim: Who is Helped?
 Those we know
 Those similar to us
 Women vs. men
 More baby-faced features
 Race/ethnicity
Would You Help?
7.4
Becoming an Assertive Person:
Winning Respect, Influencing
People
Self Monitoring
 Jot down brief descriptions of encounters

that lead to negative feelings
 The situation
 What you felt and said/did
 How others responded to your behavior
 How you felt about the behavior
afterward
Assertiveness
 Assertive Behavior vs. Submissive or

Aggressive Behavior
Assertiveness
 Confronting Irrational Beliefs: Do your

own beliefs trigger unassertive or
aggressive behaviors?
 Women and Assertive Behavior: Problems

caused by Early Socialization Messages
Successfully Shy
 Bernardo Carducci:
1. Minimizing self-consciousness
2. Relieving social pressure

3. Having something to say
4. Expanding your social network
5. Everybody benefits
Changing Irrational Beliefs
Modeling
 Creating the new – Well, almost new –
You
Behavioral Rehearsal:
 Practice makes much better
Review
 Social Influences:
 Persuasion
 Group Influences
 Altruism and Helping Behaviors
 Becoming and Assertive Person
Psyc 300 Ch7 Group Presentation

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Psyc 300 Ch7 Group Presentation

  • 1. Ch. 7 Social Influence Group 2: Jessica, Molly, Desiree, Heather, Patrick
  • 2. Social Influence The area of social psychology that studies the ways in which people influence the thoughts, feelings, and behavior of other people
  • 3. 7.1 Persuasion: Of Hard Pushing, Soft Pedaling and You
  • 4. Factors of Persuasion Source Variables •Credibility •Likability •Similarity Message Variables • One-sided vs. two-sided arguments •Repetition Persuasion Recipient Variables •Intelligence •Self-Confidence •Mood
  • 5. Elaboration Likelihood Model  Central Route involves careful consideration of the merits of the argument and of the evidence at hand  Peripheral Route involves persuasion by means of associating a persuasive message with cues that are peripheral to or to the side of the content or meaning of message
  • 6. Elaboration Likelihood Model Central Route High-Involvement Processing Communication (source, message, channel) Cognitive Responses Belief & Attitude Change Behavior Change Belief Change Behavior Change Attitude Change Attention & Comprehension Low-Involvement Processing Peripheral Route
  • 7. The Persuasive Message  The more often we are exposed to a message the greater the likelihood we will evaluate it more favorably, but only up to a point.  Two-sided arguments  Emotional appeals
  • 9. The Persuasive Communicator Characteristics:  Credibility  Likeability  Trustworthiness  Attractiveness  Similarity to their audiences
  • 10. The Persuaded Audience  People with high self-esteem are more likely to resist social pressure then people with low self-esteem.  People who are anxious when interacting with others may be more easily persuaded than people who are more selfassured.  Study done by Schwartz and Gottman
  • 11. Sales Ploys The Foot-in-the-door Technique Low-balling Bait and Switch
  • 13. Low-Balling  Extremely attractive terms are offered to induce a person to make a commitment, after which the terms are revised.
  • 14. Bait and Switch  The sales tactic of baiting customers with low priced but inferior merchandise and then switching them to a higher priced item of more acceptable quality.
  • 15. 7.2 Group Influences: Obedience, Conformity and Mob Behavior
  • 16. Obedience to Authority The Milgram Studies:
  • 17. Why? 1. Propaganda  Used to dehumanize other groups 2. Socialization  We are socialized to obey authority figures 3. Lack of Social Comparison  Subjects did not have the opportunity to compare their ideas/feelings
  • 18. Why? 4. Perception of legitimate authority  Reputation of Yale may have been overpowering 5. Foot-in-the-door Technique  The further they went, the harder it was to stop themselves 6. Inaccessibility of values  Powerful emotions disrupt clear thinking
  • 19. Why? 7. Buffers  The “learner” was in the other room
  • 20. Conformity  Conform:  To change one’s attitudes or behaviors to adhere to social norms.  Social Norms:  Explicit or implicit rules that reflect social expectations and influence the ways people behave in social situations.
  • 21. Conformity  Seven Line Judges Can’t Be Wrong, Can They? The Asch Study
  • 22. Factors Influencing Conformity  Membership in a collectivist society  Desire to be liked by other members of the group  Low self-esteem  Social shyness  Lack of familiarity of the task  Also: group size and social support
  • 23. Getting Mobbed: The Beast with Many Heads  The Lynching of Arthur Stevens  The Human Wave  Deindividuation  The process by which group members discontinue self-evaluation and adopt group norms and attitudes.  Diffusion of Responsibility  The dilution or loss of individual responsibility for behavior when members of a group act in unison.
  • 24. 7.3 Altruism and Helping Behavior: Preventing the Social Fabric from Tearing
  • 25. Altruism  Unselfish concern for the welfare of others.
  • 26. The Bystander Effect  The tendency for bystanders to fail to act to help a person in need.
  • 27. Bystander Intervention  Deciding to help… or not? 1. Recognize a need for help exists 2. Interpret the event as a clear emergency 3. Assume responsibility 4. Choose a way to help 5. Implement plan - Offer assistance
  • 28. The Helper: Who Helps?  Other factors affecting helping behavior  Mood  Empathy
  • 29. The Victim: Who is Helped?  Those we know  Those similar to us  Women vs. men  More baby-faced features  Race/ethnicity
  • 31. 7.4 Becoming an Assertive Person: Winning Respect, Influencing People
  • 32. Self Monitoring  Jot down brief descriptions of encounters that lead to negative feelings  The situation  What you felt and said/did  How others responded to your behavior  How you felt about the behavior afterward
  • 33. Assertiveness  Assertive Behavior vs. Submissive or Aggressive Behavior
  • 34. Assertiveness  Confronting Irrational Beliefs: Do your own beliefs trigger unassertive or aggressive behaviors?  Women and Assertive Behavior: Problems caused by Early Socialization Messages
  • 35. Successfully Shy  Bernardo Carducci: 1. Minimizing self-consciousness 2. Relieving social pressure 3. Having something to say 4. Expanding your social network 5. Everybody benefits
  • 36. Changing Irrational Beliefs Modeling  Creating the new – Well, almost new – You Behavioral Rehearsal:  Practice makes much better
  • 37. Review  Social Influences:  Persuasion  Group Influences  Altruism and Helping Behaviors  Becoming and Assertive Person