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@jessostroff @dontpanicmgmt
How to Outsource Your Way to
a Smarter Business
Jess Ostroff
Director of Calm
@jessostroff
@jessostroff @dontpanicmgmt
Who Is Jess?
•  Director of Calm at Don’t
Panic Management
•  New York City resident
•  Started freelancing in
2009, started Don’t Panic in
2011
•  Lover of wine, live music,
and the color purple
@jessostroff @dontpanicmgmt
What is Don’t Panic Mgmt?
•  Full-service virtual assistant agency
•  Focused on PR and marketing professionals
•  Operations, administration, social media,
content creation, WordPress, project
management, bookkeeping, event planning,
and much more!
•  Based in NYC with 4 team members (New
York, Connecticut, Chicago)
@jessostroff @dontpanicmgmt
What is Don’t Panic Mgmt?
@jessostroff @dontpanicmgmt
Who Are You?
•  Aspiring business owners?
•  New business owners?
•  Seasoned veterans?
@jessostroff @dontpanicmgmt
Why Are We Here?
•  Being a small business owner is hard
•  Manage clients
•  Manage money
•  Manage workload
•  Manage contractors
•  …all while still trying to grow your business
and enjoy your life.
@jessostroff @dontpanicmgmt
@jessostroff @dontpanicmgmt
Why Are We Here?
•  You don’t have to do everything yourself
•  Outsourcing to contractors, software, and
online tools will change your life
@jessostroff @dontpanicmgmt
“You should only do what
you are uniquely qualified
to do.”- @jaybaer
@jessostroff @dontpanicmgmt
What Do You Hate?
•  What do YOU have to do?
•  What can you HIRE someone to do?
•  What can you utilize SOFTWARE to do?
@jessostroff @dontpanicmgmt
Business Pain Points
•  Accounting/Bookkeeping
•  Project Management
•  Marketing
•  Productivity
@jessostroff @dontpanicmgmt
Contractors and
software can handle all
of this for you
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Paying bills
•  Sending invoices
•  Tracking expenses
•  Depositing checks
•  Handling payroll
•  Taxes
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Freshbooks – www.freshbooks.com
@jessostroff @dontpanicmgmt
Freshbooks
•  Invoicing
•  Expense tracking
•  Time tracking
•  Reporting
•  Mobile application
@jessostroff @dontpanicmgmt
Freshbooks
•  Pricing – Free!
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Harvest – www.getharvest.com
@jessostroff @dontpanicmgmt
Harvest
•  Estimate creation
•  Time tracking
•  Invoicing
•  Expense tracking
•  Reporting
•  Mobile application
@jessostroff @dontpanicmgmt
Harvest
•  Pricing
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Expensify – www.expensify.com
@jessostroff @dontpanicmgmt
Expensify
•  Expense tracking
•  Reporting
•  Exporting
•  Receipt manager
@jessostroff @dontpanicmgmt
Expensify
•  Pricing – Free!
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Mobile banking
– Make transfers
– Deposit checks
– Bank statements
@jessostroff @dontpanicmgmt
You can hire someone to manage
these tools for you.
@jessostroff @dontpanicmgmt
What Can a Contractor Do?
•  Send invoices
•  Pay bills
•  Import and manage expenses
•  Send payroll to paycheck company OR
schedule bank transfers
•  Pull bank statements and expenses for tax
purposes
•  Employee benefits
@jessostroff @dontpanicmgmt
Accounting & Bookkeeping
•  Taxes?
•  Business projections?
•  Advice?
@jessostroff @dontpanicmgmt
Hire a lawyer and an accountant.
@jessostroff @dontpanicmgmt
Project Management
@jessostroff @dontpanicmgmt
Project Management
•  Scheduling projects
•  Collecting assets
•  Creating deadlines
•  Holding people accountable
•  Creating task lists
•  Assigning due dates
@jessostroff @dontpanicmgmt
Project Management
•  Basecamp – www.basecamp.com
@jessostroff @dontpanicmgmt
Basecamp
•  Multiple projects
•  Multiple team members
•  Different permissions
•  Dates
•  File upload
•  Discussions
•  Text documents
•  Reminders
•  Assign and compose via email
@jessostroff @dontpanicmgmt
Basecamp
•  Pricing – Starting at
$20/month
@jessostroff @dontpanicmgmt
Project Management
•  Producteev – www.producteev.com
@jessostroff @dontpanicmgmt
Producteev
•  Task management
•  Multiple team members
•  Multiple projects (labels)
•  Subtasks
•  Reminders
•  Priorities
•  Mobile & desktop applications
•  Assign and compose via email
@jessostroff @dontpanicmgmt
Producteev
•  Pricing – Free!
@jessostroff @dontpanicmgmt
Project Management
•  Flow – www.getflow.com
@jessostroff @dontpanicmgmt
Flow
•  Task management
•  Delegation
•  Multiple projects
•  Multiple team members
•  Mobile applications
•  Assign and compose via email
@jessostroff @dontpanicmgmt
Flow
•  Pricing
@jessostroff @dontpanicmgmt
What Can a Contractor Do?
•  Break down projects and tasks into
actionable items
•  Schedule due dates
•  Assign tasks
•  Keep the trains running on time
•  Hold people accountable
•  Be flexible
•  Make sure the work gets done
@jessostroff @dontpanicmgmt
Online Marketing
@jessostroff @dontpanicmgmt
Online Marketing
•  Social media setup & management
•  Website development
•  Blogging
•  Email marketing
•  Copywriting & editing
•  Community management
•  Listening
•  Measurement
@jessostroff @dontpanicmgmt
You can outsource it!
@jessostroff @dontpanicmgmt
Social Media Management
•  Sprout Social – www.sproutsocial.com
@jessostroff @dontpanicmgmt
Sprout Social
•  Social media management
•  Scheduling
•  Multiple team members
•  Listening
•  Discovery
•  Reporting
•  Multiple social profiles (Facebook, Twitter,
LinkedIn, Google+)
•  Does not support LinkedIn Groups
@jessostroff @dontpanicmgmt
Sprout Social
•  Pricing – Starting at $39/month
@jessostroff @dontpanicmgmt
Social Media Management
•  Hootsuite – www.hootsuite.com
@jessostroff @dontpanicmgmt
Hootsuite
•  Social media management
•  Scheduling
•  Multiple team members
•  Multiple profile accounts (Twitter, Facebook,
LinkedIn, Google+, YouTube, Instagram, Tumblr,
Foursquare, Flickr)
•  Most support for unique social channels
•  Listening
•  Reporting (a la carte)
•  Collaboration
@jessostroff @dontpanicmgmt
Hootsuite
•  Pricing – Free trial
@jessostroff @dontpanicmgmt
Social Media Management
•  Argyle Social – www.argylesocial.com
@jessostroff @dontpanicmgmt
Argyle Social
•  Social media management
•  Scheduling
•  Multiple social profiles
•  B2B focused
•  Tracking sales leads
•  Notifications
•  Custom URL tracking
•  Marketing automation
•  Reporting
•  Campaigns
@jessostroff @dontpanicmgmt
Argyle Social
•  Pricing – Starting at $200/month
@jessostroff @dontpanicmgmt
Social Media Tools
•  Favorite social tools for small business
– http://www.convinceandconvert.com/social-
media-tools/favorite-social-media-
management-tools-for-small-business/
@jessostroff @dontpanicmgmt
What Can a Contractor Do?
•  Write social media messages based on
overall marketing strategy
•  Create a social media editorial calendar
•  Schedule across channels
•  Monitor brand mentions
•  Identify and interact with influencers
•  Create monthly reports to track progress
@jessostroff @dontpanicmgmt
Social media isn’t everything.
@jessostroff @dontpanicmgmt
What ELSE Can a Contractor Do?
•  Write blog content
•  Write newsletter content
•  Format and edit copy
•  Add/format images
•  Add SEO data
•  Set up guest blog content for you and approve/
schedule guest blog articles for your blog
•  Set up podcast feeds
•  Transcribe podcast content
@jessostroff @dontpanicmgmt
Content Tools
•  WordPress Editorial Calendar (scheduling
plugin)
•  Inbound Writer (SEO)
•  Yoast/Genesis/All In One SEO Pack (SEO)
•  Mailchimp (email marketing)
•  Infusionsoft (email marketing/CRM)
@jessostroff @dontpanicmgmt
Productivity
•  Action Method – www.actionmethod.com
@jessostroff @dontpanicmgmt
Action Method
•  Notebooks
•  Online and mobile applications
•  Task management
•  Delegation
•  Goal setting
@jessostroff @dontpanicmgmt
Productivity
•  Producteev – www.producteev.com
@jessostroff @dontpanicmgmt
Productivity
•  Workflowy – www.workflowy.com
@jessostroff @dontpanicmgmt
Workflowy
•  Mindmapping
•  Organizational structure
•  Task management
•  Great for high level planning and project
task to-do lists
@jessostroff @dontpanicmgmt
Figure out how you spend your time.
Spend one week writing down what
you do every minute of every day.
@jessostroff @dontpanicmgmt
How do I get so much done?
@jessostroff @dontpanicmgmt
Productivity is about doing the most
difficult things first and saving menial
tasks for later (or for other people)
@jessostroff @dontpanicmgmt
What about procrastination?
@jessostroff @dontpanicmgmt
When it comes to getting things done,
the less you have to think about the
process the better.
@jessostroff @dontpanicmgmt
Do not decide on a tool right now.
Spend one full week with a tool, use it
every day, and then decide if it will
work.
@jessostroff @dontpanicmgmt
How to Hire a VA
@jessostroff @dontpanicmgmt
How to Hire a VA
•  Look for someone who has experience in your
industry
•  Visit LinkedIn profile
•  Look for recommendations
•  Get referrals
•  Evaluate communication style
•  Do a trial period
•  Set up clear contractual terms and
confidentiality agreements
@jessostroff @dontpanicmgmt
Questions to Ask
•  How do you like to communicate?
•  What’s your rate structure?
•  What kinds of clients do you like to work
with?
•  How do you get your work done?
•  Do you outsource your work?
•  How do you track tasks and time?
@jessostroff @dontpanicmgmt
Communication skills are the
most valuable skills you and your
VA can have.
@jessostroff @dontpanicmgmt
What’s left for you?
@jessostroff @dontpanicmgmt
What’s Left for You?
•  High level strategy
•  Developing your product/service
•  Nurturing new business leads
•  Networking
•  Podcasting
•  Speaking
•  Writing
•  Enjoying your life 
@jessostroff @dontpanicmgmt
How much are you willing to grow?
@jessostroff @dontpanicmgmt
How much are you willing to let go?
@jessostroff @dontpanicmgmt
Thank You
Where to Find Jess:
•  @jessostroff
•  Linkedin.com/in/
jessostroff
•  Facebook.com/jess.ostroff
•  jessostroff.com
Where to Find Don’t Panic:
•  @dontpanicmgmt
•  Facebook.com/
dontpanicmgmt
•  dontpanicmgmt.com
http://slideshare.net/jessostroff
@jessostroff @dontpanicmgmt

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