Are you overwhelmed with the amount of menial and time-consuming tasks it takes to run a business? Did you know you can delegate a huge percentage of these tasks so that you can focus on finding new clients, building your reputation, and developing your brand? Learn how to manage your operations and processes for a more efficient and productive business. Find out what tasks you can delegate, how to delegate, what tools you should be using, and why you should be delegating (hint: growth is good!).
2. @jessostroff @dontpanicmgmt
Who Is Jess?
• Director of Calm at Don’t
Panic Management
• New York City resident
• Started freelancing in
2009, started Don’t Panic in
2011
• Lover of wine, live music,
and the color purple
3. @jessostroff @dontpanicmgmt
What is Don’t Panic Mgmt?
• Full-service virtual assistant agency
• Focused on PR and marketing professionals
• Operations, administration, social media,
content creation, WordPress, project
management, bookkeeping, event planning,
and much more!
• Based in NYC with 4 team members (New
York, Connecticut, Chicago)
6. @jessostroff @dontpanicmgmt
Why Are We Here?
• Being a small business owner is hard
• Manage clients
• Manage money
• Manage workload
• Manage contractors
• …all while still trying to grow your business
and enjoy your life.
8. @jessostroff @dontpanicmgmt
Why Are We Here?
• You don’t have to do everything yourself
• Outsourcing to contractors, software, and
online tools will change your life
26. @jessostroff @dontpanicmgmt
What Can a Contractor Do?
• Send invoices
• Pay bills
• Import and manage expenses
• Send payroll to paycheck company OR
schedule bank transfers
• Pull bank statements and expenses for tax
purposes
• Employee benefits
38. @jessostroff @dontpanicmgmt
Flow
• Task management
• Delegation
• Multiple projects
• Multiple team members
• Mobile applications
• Assign and compose via email
40. @jessostroff @dontpanicmgmt
What Can a Contractor Do?
• Break down projects and tasks into
actionable items
• Schedule due dates
• Assign tasks
• Keep the trains running on time
• Hold people accountable
• Be flexible
• Make sure the work gets done
45. @jessostroff @dontpanicmgmt
Sprout Social
• Social media management
• Scheduling
• Multiple team members
• Listening
• Discovery
• Reporting
• Multiple social profiles (Facebook, Twitter,
LinkedIn, Google+)
• Does not support LinkedIn Groups
48. @jessostroff @dontpanicmgmt
Hootsuite
• Social media management
• Scheduling
• Multiple team members
• Multiple profile accounts (Twitter, Facebook,
LinkedIn, Google+, YouTube, Instagram, Tumblr,
Foursquare, Flickr)
• Most support for unique social channels
• Listening
• Reporting (a la carte)
• Collaboration
53. @jessostroff @dontpanicmgmt
Social Media Tools
• Favorite social tools for small business
– http://www.convinceandconvert.com/social-
media-tools/favorite-social-media-
management-tools-for-small-business/
54. @jessostroff @dontpanicmgmt
What Can a Contractor Do?
• Write social media messages based on
overall marketing strategy
• Create a social media editorial calendar
• Schedule across channels
• Monitor brand mentions
• Identify and interact with influencers
• Create monthly reports to track progress
56. @jessostroff @dontpanicmgmt
What ELSE Can a Contractor Do?
• Write blog content
• Write newsletter content
• Format and edit copy
• Add/format images
• Add SEO data
• Set up guest blog content for you and approve/
schedule guest blog articles for your blog
• Set up podcast feeds
• Transcribe podcast content
57. @jessostroff @dontpanicmgmt
Content Tools
• WordPress Editorial Calendar (scheduling
plugin)
• Inbound Writer (SEO)
• Yoast/Genesis/All In One SEO Pack (SEO)
• Mailchimp (email marketing)
• Infusionsoft (email marketing/CRM)
70. @jessostroff @dontpanicmgmt
How to Hire a VA
• Look for someone who has experience in your
industry
• Visit LinkedIn profile
• Look for recommendations
• Get referrals
• Evaluate communication style
• Do a trial period
• Set up clear contractual terms and
confidentiality agreements
71. @jessostroff @dontpanicmgmt
Questions to Ask
• How do you like to communicate?
• What’s your rate structure?
• What kinds of clients do you like to work
with?
• How do you get your work done?
• Do you outsource your work?
• How do you track tasks and time?
74. @jessostroff @dontpanicmgmt
What’s Left for You?
• High level strategy
• Developing your product/service
• Nurturing new business leads
• Networking
• Podcasting
• Speaking
• Writing
• Enjoying your life