Jess McMullin's IA Summit 2007 talk.

1. Project Touchstones IA Summit 2007 presented by Jess McMullin nForm User Experience | www.nForm.ca March 26, 2007

2. A bit about me

5. … .So I’m here to talk about deliverables?

6. Game Board

7. I’m here to talk about a problem …

9. I’m here to talk about an opportunity

10. Becoming a Peer

12. User Centered Design

14. Value Centered Design

16. Business Centered Design

17. Business Centered Design: 1. Using design methods and tools to understand business needs and context. 2. Beyond your run-of-the-mill business discovery 3. One half of value-centered design 4. Beginning of becoming a business peer

18. 2 Ways to think about Deliverables

19. Deliverables That Define Solutions Œ

20. Review & Approve

21. Review & Approve

22. Power Imbalance

24. Deliverables That Define Problems 

25. Boundary Objects

27. Deliverables That Define Problems Together 

28. Becoming a Peer

29. In Practice

33. Backcasting Start here What has to happen? What has to happen before that? Assumptions Assumptions What has to happen before that? Assumptions Assumptions What has to happen before that? How are things right now?

35. Alignment Model

36. How to align user needs, business drivers, and online offerings.

37. 6 principles

38. 1. Codesign

40. 2. Simple

45. 3. Concrete

48. 4. Flexible

49. How Can People Interpret It?

50. 5. Evidence Based

53. 6. Surfaces Agendas

56. Touchstone Activities

57. Approach

58. Get people working together

59. Peel Back the Layers

61. Partner, Pilot, Publicize

63. In Closing

64. Thank You! jess DOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca