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Jesse Robbins on Building Resilience

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Jesse Robbins
Jesse Robbins

Jesse Robbins (Cofounder of Opscode) explains GameDay, an exercise designed to increase Resilience through large-scale fault injection across critical systems.

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Jesse Robbins Cofounder, Opscode @jesserobbins jesse@opscode.com 1
Join Us!!! 2
“You don’t choose the moment, the moment chooses you. You only choose how prepared you are when it does.” -Fire Chief Mike Burtch 3
Operations is Work that Matters 4
GameDay 5
define: GameDay An exercise designed to increase Resilience through large-scale fault injection across critical systems. Part of a larger discipline called Resilience Engineering. Not new, just new to us ;-)
define: Resilience Resilience is a the ability of a System to adapt to changes, failures, & disturbances.
define: System People Culture Processes Applications & Services Infrastructure Software Hardware
This will be on the test: Resilience is a product of People & Culture 9
Copyright © 2010 Opscode, Inc - All Rights Reserved 10
This will be on the test: FAILURE HAPPENS!
“multiple & unexpected interactions of failures are inevitable” -Charles Perrow
Catastrophic Potential Simple Complexity Complex Tight KEEP OUT!!! Coupling Loose Created by Jesse Robbins "Catastrophic Potential" adapted from Normal Accidents by Charles Perrow 14
define: The Nines (roughly) 99% 5256 min (3.5 days) 99.9% 528 min ( 8.8 hours ) 99.99% 53 min 99.999% 5 min 99.9999% 30 Seconds 99.99999% 3 Seconds
99.9% * 99.9% * 99.9% = 99.7% (oops!) 16
MTTR > MTBF 17
I ❤ MTTR 18
Copyright © 2010 Opscode, Inc - All Rights Reserved 19
GameDay Slide Courtesy of John Allspaw - http://www.slideshare.net/jallspaw/10-deploys-per-day-dev-and-ops-cooperation-at-flickr http://www.flickr.com/photos/dnorman/2678090600 20
Useful Ops Personality Defects 25% Pyromaniac 75% Paranoid
setting a good example
GameDay increases Resilience in 3 ways Preparation ‣ Identification and mitigation of risks and impact from failure ‣ Reduces frequency of failure (MTBF) ‣ Reduces duration of recovery (MTTR) Participation ‣ Builds confidence & competence responding to failure and under stress. ‣ Strengthens individual and cultural ability to anticipate, mitigate, respond to, and recover from failures of all types. Exercises ‣ Trigger and expose “latent defects” ‣ Choose discover them, instead of letting that be determined by the next real disaster. 23
start small... http://www.flickr.com/photos/oakleyoriginals/5674150237 24
increase awareness http://www.flickr.com/photos/maunzy/5099921731 Copyright © 2010 Opscode, Inc - All Rights Reserved 25
build confidence http://www.flickr.com/photos/skevbo/4864249944
full scale, live fire exercises http://tacomafiredepartment.blogspot.com/2010/05/west-slope-training-burn.html Opscode, Inc - All Rights Reserved Copyright © 2010 27
safety standards & “building codes” http://www.flickr.com/photos/peregrinari/3801964067 28
GameDay increases Resilience in 3 ways Preparation ‣ Identification and mitigation of risks and impact from failure ‣ Reduces frequency of failure (MTBF) ‣ Reduces duration of recovery (MTTR) Participation ‣ Builds confidence & competence responding to failure and under stress. ‣ Strengthens individual and cultural ability to anticipate, mitigate, respond to, and recover from failures of all types. Exercises ‣ Trigger and expose “latent defects” ‣ Choose discover them, instead of letting that be determined by the next real disaster. 29
no substitutes for experience... Failure free operations require experience with failure. Ana Grillo © Ana Grillo Photography 30
The “OODA” Loop Observe, Orient, Decide, Act 31
OODA: Observe, Orient, Decide, Act http://en.wikipedia.org/wiki/OODA_loop 32
“You don’t choose the moment, the moment chooses you. You only choose how prepared you are when it does.” -Fire Chief Mike Burtch 33
Jesse Robbins Cofounder, Opscode @jesserobbins jesse@opscode.com 34
Please See: John Allspaw ‣ Resilience Engineering: http://www.kitchensoap.com/2011/04/07/resilience-engineering-part-i/ ‣ Advanced Post Mortem Fu: http://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error-101-velocity-2011 Dr. Richard Cook ‣ How Complex Systems Fail http://www.ctlab.org/documents/How%20Complex%20Systems%20Fail.pdf 35

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