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Jonathan Simmons, Public Zone ‘ Moving them around the house’ The rise of The Supporter
The rise of the supporter
The web has empowered people
Volunteers Campaigners Donors Marketeers love segmentation
Building silos People are communicated with based on their initial action? Donors Campaigners Volunteers
The sweet spot Donors Volunteers Campaigners
In 2008 NSPCC moved campaigner management from public affairs to to fundraising team, creating a significant increase in fundraising  In Greenpeace UK’s Palm Oil campaign over 10% of existing online activists agreed to set up a direct debit – compared with 5% of people signed up offline (signed up by volunteers during street campaigning on Nestle) A 2009 American study showed people who had previously supported an organisation online were 7 times more likely to give  - National Bureau of Economic Research  Advocacy Online’s 2009 e-campaigning review estimated over half of the organisations questioned had databases with 40% of people inactive and only 9% had a strategy for reactivating them Success
Provide David with the tools
A lot of potential supporters
Find the willing
1. Ask them
They raised £150,000 + by asking John Worth Ariane Sherine
2. CRM CRM CRM
3. Analytics – But not just this!
3.  Use your analytics
Success Integration of CRM and analytics + ? = Turning campaigners, donors, etc, into supporters
You need the content
You need the content
8. Reward people  Individuals will work for you if you give them the right content at the right time, with the right tools

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4c campaigner to donor conversion AO community conference

  • 1. Jonathan Simmons, Public Zone ‘ Moving them around the house’ The rise of The Supporter
  • 2. The rise of the supporter
  • 3. The web has empowered people
  • 4. Volunteers Campaigners Donors Marketeers love segmentation
  • 5. Building silos People are communicated with based on their initial action? Donors Campaigners Volunteers
  • 6. The sweet spot Donors Volunteers Campaigners
  • 7. In 2008 NSPCC moved campaigner management from public affairs to to fundraising team, creating a significant increase in fundraising In Greenpeace UK’s Palm Oil campaign over 10% of existing online activists agreed to set up a direct debit – compared with 5% of people signed up offline (signed up by volunteers during street campaigning on Nestle) A 2009 American study showed people who had previously supported an organisation online were 7 times more likely to give - National Bureau of Economic Research Advocacy Online’s 2009 e-campaigning review estimated over half of the organisations questioned had databases with 40% of people inactive and only 9% had a strategy for reactivating them Success
  • 8. Provide David with the tools
  • 9. A lot of potential supporters
  • 12. They raised £150,000 + by asking John Worth Ariane Sherine
  • 13. 2. CRM CRM CRM
  • 14. 3. Analytics – But not just this!
  • 15. 3. Use your analytics
  • 16. Success Integration of CRM and analytics + ? = Turning campaigners, donors, etc, into supporters
  • 17. You need the content
  • 18. You need the content
  • 19. 8. Reward people Individuals will work for you if you give them the right content at the right time, with the right tools

Editor's Notes

  1. Safe kids USA
  2. Freecycle
  3. The right campaign - Airplot