The Gilbert Human Performance Management Matrix
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The document discusses the Six Dimensions of Human Performance and the HPT Behavioral Engineering Model. The model examines how information, tools/resources, incentives, skills/knowledge, capacity, and motivation impact individual and organizational performance. It also shows how improving access to information, tools, training, incentives, and ensuring capacity can enhance performance outcomes.
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The Gilbert Human Performance Management Matrix
- 1. The Six Dimensions of Human Performance • Information • Tools & Resources • Incentive • Skills & Knowledge • Capacity • Motivation
- 2. The HPT Behavioral Engineering Model 1 Information 2 Tools/Resources 3 Incentive Directional Hand Monetary Confirmational 4 Skill/Knowledge Psychomotor Cognitive Barriers Mind 5 Capacity Physical Intellectual 6 Motivation Survival Values
- 3. The HPT Behavioral Engineering Model 1 Information 4 Skill/Knowledge 2 Tools/Resources 3 Incentive 5 Capacity 6 Motivation
- 4. The HPT Behavioral Engineering Model 1 Information 4 Skill/Knowledge 2 Tools/Resources 3 Incentive 5 Capacity 6 Motivation
- 5. The HPT Behavioral Engineering Model 1 Information 2 Tools/Resources 3 Incentive Environment 4 Skill/Knowledge 5 Capacity Individual 6 Motivation
- 6. Relationship Between Areas of Focus in the HPT Analysis of Performance 1. INFORMATION 2. TOOLS • Objective Performance Measures •Electronic Access to Real-time Data • Clear, Accessible, Graphic Procedures •MAPS Lessons Learned • Timely Feedback on Performance •System Specific Job Aids 4. SKILLS/ KNOWLEDGE Performance-Based Training Program 5. CAPACITY 9th Grade Level in Primary Language - System Specific • Math - Process Focused • Reading - Quality Focused 3. INCENTIVE •Performance -Based Compensation •Remove Barriers to Performance •Investigate NonMonetary 6. MOTIVATION Large-Scale Acceptance of Program
- 7. Training vs. Non-Training Effects on Performance Performance Analysis Performance (HPT) 85% Informatio n Tools & Resources Incentive Capacity Skills & Knowledge 15% OneonOne Motivatio n Instructional Design Training JobAids MultiMedia SelfPaced Study Instructor Intranet - led / Classes Internet Other
- 8. Human Performance Technology is: • An Engineering Approach to Analyzing, Capturing and Utilizing Organizational Knowledge • Focused on restructuring systems and processes to support the individual’s ability to perform