10. What is Six Sigma?
• Universal Measure of
Performance
• Methodology for problem-
solving, process improvement
and innovation
• Management System for
Continual Improvement and
Innovation
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According to Motorola's Six Sigma University
29. Remember,
At the end of Define Phase
One should be able to state
what is the problem to be
solved, the goal to be reached
and the process to be
improved.
The charter is very important
since it sets the direction and
scope of the project.
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35. 36
Check for Process Controllability
Example of data collected using the Data Collection Plan
36. 37
Compute for Process Sigma Level
Using Excel,
Sigma Level = Normsinv(Yield%) + 1.5
This is one common formula if raw data is in Counts of Good and Bad
37. Remember,
At the end of Measure Phase
One should be able to decide
GO or NO-GO on solving the
identified problem
If Go, go to Analyze Phase
If No-Go, move on to next
problem
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48. Remember,
At the end of Analyze Phase
One should be able to find out
what is/are the Root Cause(s).
This will be the focus of
improvement because the
Root Cause has the biggest
contribution to the problem.
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54. Remember,
At the end of Improve Phase
One should be able to select
and apply the Best Solution
addressing the Root Cause(s).
This is based on the fact that
we were able to validate that
the Root Cause has the
biggest contribution to the
problem.
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63. Remember,
At the end of Control Phase
One should be able to sustain
the improved results and
handover the improved
process to its owners.
This phase leads to the closure
of the project and don’t forget
to celebrate the achievement.
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66. About Me
Mapua Graduate School of Engineering 67
Jeremy Jay V. Lim
CSS-BB, PMP, MSEM, BPM
Currently working in a local bank as Six
Sigma Program Manager
15 years work experience
10 years in CI and PM, 5 years in Ops Mgt
Worked in MNCs – Mfg, BPO & Fin’l Svcs
Has done TPM, Six Sigma, RAD, BPM, BPR,
Lean, and PMO
Guest speaker in Six Sigma conferences
Authored BPM whitepapers
Passionate about Value-driven Change
and Innovation