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Art	
  of	
  the	
  W ingman	
  for	
  Business	
  is	
  dedicated	
  to	
  the	
  businesswomen	
  and	
  businessmen	
  who	
  seek	
  greatness	
  beyond	
  their	
  own	
  
and	
  find	
  their	
  successes	
  through	
  helping	
  others	
  succeed.	
  The	
  Business	
  Wingman	
  follows	
  the	
  path	
  of	
  the	
  selfless	
  person.	
  

	
  

Building	
  your	
  Social	
  Credibility	
  in	
  The	
  Workplace	
  

	
  
	
  
Key	
  Points	
  
• Don’t	
  wait;	
  start	
  right	
  now	
  
• Credibility	
  is	
  different	
  to	
  everyone,	
  know	
  what	
  that	
  is	
  
• How	
  do	
  you	
  use	
  social	
  credibility	
  to	
  your	
  benefit?	
  
	
  
	
  
To	
  start	
  with,	
  many	
  people	
  argue	
  that	
  social	
  credibility	
  has	
  nothing	
  to	
  do	
  with	
  your	
  
performance	
  in	
  the	
  workplace	
  or	
  producing	
  results.	
  It’s	
  just	
  one	
  of	
  those	
  touchy-­‐
feely	
  things	
  that	
  the	
  ones	
  with	
  only	
  “people	
  skills”	
  worry	
  about	
  because	
  they	
  have	
  
no	
  acumen	
  to	
  produce	
  results	
  from	
  the	
  work	
  they	
  output	
  day	
  over	
  day.	
  Obviously	
  
there	
  is	
  merit	
  in	
  results,	
  there’s	
  no	
  question	
  about	
  that.	
  But	
  then	
  basically	
  what	
  
you’re	
  saying	
  is	
  that	
  your	
  value/credibility	
  is	
  only	
  based	
  on	
  the	
  performance	
  of	
  the	
  
last	
  project	
  you	
  worked	
  on.	
  Well,	
  there	
  is	
  no	
  longevity	
  in	
  that	
  and	
  your	
  basically	
  
living	
  from	
  success	
  to	
  success,	
  hoping	
  and	
  praying	
  that	
  you	
  never	
  fault.	
  
	
  
As	
  a	
  Business	
  Wingman,	
  you	
  must	
  see	
  that	
  there	
  is	
  more	
  value	
  than	
  just	
  your	
  
successes	
  or	
  the	
  successes	
  of	
  your	
  team.	
  You	
  must	
  see	
  the	
  macro	
  value	
  in	
  workplace	
  
perception.	
  The	
  perception	
  that	
  you	
  and	
  your	
  team	
  are	
  winners,	
  and	
  that	
  is	
  
translated	
  to	
  social	
  credibility.	
  If	
  you	
  live	
  with	
  the	
  perception	
  that	
  you	
  are	
  a	
  
producer,	
  a	
  great	
  co-­‐worker,	
  a	
  great	
  manager,	
  and	
  then	
  back	
  that	
  with	
  visible	
  and	
  
tangible	
  results….	
  then	
  you	
  will	
  always	
  have	
  the	
  perception	
  that	
  you	
  are	
  a	
  valuable	
  
and	
  credible	
  asset	
  to	
  the	
  company.	
  Socially,	
  you	
  will	
  be	
  talked	
  about	
  as	
  having	
  that	
  
perception.	
  
	
  
And	
  basically…	
  perception	
  is	
  everything.	
  
	
  
 
	
  
1) Don’t	
  wait,	
  start	
  right	
  now	
  
The	
  first	
  thing	
  you	
  should	
  do	
  is	
  be	
  real	
  about	
  your	
  perception	
  in	
  the	
  workplace.	
  
What	
  is	
  your	
  team’s	
  perception	
  of	
  you?	
  What	
  do	
  your	
  co-­‐workers	
  and	
  management	
  
think	
  of	
  you?	
  Be	
  real	
  about	
  it	
  and	
  give	
  yourself	
  a	
  rating	
  between	
  1	
  and	
  10.	
  If	
  this	
  is	
  
not	
  easy	
  to	
  do,	
  then	
  imagine	
  that	
  you	
  were	
  new	
  to	
  the	
  team,	
  and	
  pretend	
  that	
  you	
  
are	
  trying	
  to	
  find	
  out	
  about	
  somebody	
  on	
  the	
  team.	
  You	
  start	
  by	
  asking	
  people	
  about	
  
somebody’s	
  work	
  ethic,	
  and	
  what	
  they	
  do,	
  and	
  do	
  they	
  produce	
  results.	
  And	
  based	
  
on	
  that,	
  give	
  yourself	
  a	
  score.	
  Then,	
  identify	
  someone	
  else	
  in	
  the	
  office	
  that	
  you	
  feel	
  
has	
  great	
  social	
  credibility	
  and	
  give	
  him	
  or	
  her	
  a	
  score.	
  How	
  do	
  you	
  compare?	
  	
  
	
  
There’s	
  always	
  room	
  for	
  improvement.	
  Meaning	
  there’s	
  always	
  a	
  need	
  to	
  further	
  
build	
  out	
  your	
  social	
  credibility.	
  Maybe	
  your	
  perception	
  with	
  the	
  team	
  is	
  great,	
  but	
  
does	
  that	
  expand	
  beyond	
  your	
  team	
  into	
  your	
  department.	
  What	
  about	
  other	
  parts	
  
of	
  the	
  company,	
  the	
  ones	
  you	
  work	
  with	
  frequently?	
  How	
  are	
  you	
  perceived	
  in	
  other	
  
departments?	
  How	
  are	
  you	
  perceived	
  across	
  the	
  company?	
  Think	
  about	
  these	
  things	
  
and	
  then	
  give	
  yourself	
  another	
  score	
  based	
  on	
  a	
  team	
  level,	
  a	
  department	
  level	
  and	
  a	
  
company	
  level.	
  If	
  you	
  feel	
  that	
  you	
  have	
  some	
  room	
  for	
  improvement.	
  Don’t	
  wait;	
  
start	
  right	
  now.	
  
	
  
2) Credibility	
  is	
  different	
  to	
  everyone,	
  know	
  what	
  that	
  is	
  
Let’s	
  now	
  further	
  define	
  what	
  social	
  credibility	
  is.	
  Let’s	
  be	
  realistic,	
  there	
  is	
  no	
  
magical	
  formula	
  to	
  building	
  your	
  social	
  credibility	
  and	
  there	
  really	
  is	
  no	
  true	
  
definition	
  because	
  your	
  credibility	
  is	
  basically	
  people’s	
  social	
  perception	
  of	
  you	
  and	
  
of	
  your	
  team.	
  
	
  
A	
  common	
  understanding	
  is	
  that	
  everyone	
  is	
  different	
  and	
  everyone	
  perceives	
  
things	
  differently.	
  Some	
  people	
  perceive	
  credibility	
  as:	
  
-­‐ Having	
  the	
  right	
  title	
  or	
  job	
  
-­‐ Graduating	
  from	
  a	
  specific	
  school	
  or	
  having	
  a	
  specific	
  degree	
  
-­‐ Hanging	
  out	
  in	
  right	
  circle	
  of	
  colleagues	
  
-­‐ Getting	
  assigned	
  the	
  popular	
  accounts	
  
-­‐ Meeting	
  or	
  exceeding	
  goal	
  month	
  over	
  month	
  
-­‐ Having	
  confidence	
  in	
  every	
  business	
  decision	
  and	
  telling	
  others	
  about	
  their	
  
decision	
  and	
  how	
  great	
  it	
  was	
  
	
  
Basically	
  credibility	
  is	
  different	
  for	
  everyone,	
  know	
  what	
  that	
  is.	
  So	
  you,	
  the	
  
Business	
  Wingman,	
  are	
  tasked	
  with	
  seeking	
  out	
  the	
  common	
  perception	
  of	
  
credibility	
  and	
  ensuring	
  that	
  you	
  and	
  your	
  team	
  use	
  that	
  as	
  a	
  guide	
  in	
  how	
  they	
  do	
  
business	
  among	
  their	
  peers.	
  	
  
	
  
	
  
3) How	
  do	
  you	
  use	
  social	
  credibility	
  to	
  your	
  benefit?	
  
Now	
  that	
  you	
  have	
  stopped	
  procrastinating	
  on	
  building	
  your	
  team’s	
  perceived	
  social	
  
credibility	
  and	
  have	
  started	
  to	
  seek	
  out	
  what	
  your	
  team	
  needs	
  to	
  do	
  gain	
  it,	
  then	
  you	
  
are	
  half	
  way	
  there.	
  This	
  may	
  take	
  weeks	
  or	
  it	
  may	
  take	
  several	
  months	
  to	
  a	
  year.	
  My	
  
own	
  personal	
  story	
  about	
  building	
  my	
  team’s	
  credibility	
  took	
  almost	
  a	
  year.	
  I	
  
listened	
  to	
  my	
  colleagues	
  and	
  around	
  the	
  company	
  and	
  identified	
  that	
  a	
  combination	
  
of	
  revenue	
  results	
  +	
  team	
  budget	
  size	
  +	
  confidence	
  =	
  social	
  credibility	
  for	
  our	
  team.	
  
We	
  made	
  it	
  a	
  point	
  to	
  be	
  sure	
  that	
  we	
  promoted	
  this	
  ideology	
  to	
  other	
  departments,	
  
teams	
  and	
  management.	
  We	
  also	
  supplemented	
  the	
  perception	
  by	
  telling	
  everyone	
  
that	
  we	
  had	
  a	
  mantra:	
  kicking	
  ass.	
  It	
  was	
  just	
  bold	
  enough	
  to	
  be	
  catchy.	
  Our	
  formula	
  
may	
  make	
  you	
  laugh	
  a	
  little	
  but	
  that	
  is	
  what	
  worked	
  for	
  us	
  at	
  our	
  company,	
  at	
  that	
  
period	
  of	
  time.	
  Now	
  that	
  we	
  had	
  felt	
  that	
  we	
  had	
  finally	
  reached	
  success,	
  we	
  had	
  to	
  
figure	
  out	
  how	
  to	
  you	
  use	
  social	
  credibility	
  to	
  our	
  benefit.	
  	
  
	
  
With	
  the	
  understanding	
  that	
  using	
  social	
  credibility	
  to	
  benefit	
  the	
  team	
  translates	
  
differently	
  for	
  everyone,	
  based	
  on	
  my	
  prior	
  personal	
  example,	
  I	
  will	
  show	
  you	
  how	
  
we	
  used	
  our	
  perceived	
  social	
  credibility	
  to	
  our	
  benefit:	
  
-­‐ Our	
  teams	
  head	
  count	
  requests	
  were	
  prioritized	
  with	
  management	
  and	
  found	
  
approval	
  much	
  easier	
  than	
  other	
  teams	
  
-­‐ When	
  we	
  reached	
  milestones	
  or	
  big	
  successes,	
  they	
  we	
  easily	
  syndicated	
  
across	
  the	
  company	
  and	
  shown	
  as	
  an	
  example	
  of	
  business	
  excellence	
  
-­‐ When	
  it	
  came	
  time	
  to	
  seeking	
  out	
  additional	
  budget	
  for	
  our	
  marketing	
  
activities,	
  out	
  team’s	
  proposals	
  were	
  always	
  received	
  with	
  confidence	
  among	
  
management	
  and	
  finance	
  
	
  
	
  
Seeking	
  social	
  credibility	
  for	
  your	
  team	
  is	
  not	
  the	
  solution	
  for	
  everyone;	
  it	
  depends	
  
on	
  the	
  country,	
  company	
  culture,	
  industry,	
  department,	
  and	
  so	
  on.	
  But	
  for	
  most	
  of	
  
us,	
  the	
  average	
  person	
  in	
  the	
  workplace	
  engages	
  with	
  co-­‐workers	
  and	
  perceives	
  
their	
  value	
  through	
  the	
  same	
  social	
  protocol	
  used	
  in	
  their	
  everyday	
  life.	
  Be	
  aware	
  of	
  
others	
  perceptions	
  and	
  use	
  this	
  knowledge	
  to	
  building	
  great	
  things.	
  	
  
	
  
	
  
Visit	
  our	
  blog	
  at	
  http://www.artofthewingman.com.	
  

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How to Build Social Credibility in the Workplace

  • 1.               Art  of  the  W ingman  for  Business  is  dedicated  to  the  businesswomen  and  businessmen  who  seek  greatness  beyond  their  own   and  find  their  successes  through  helping  others  succeed.  The  Business  Wingman  follows  the  path  of  the  selfless  person.     Building  your  Social  Credibility  in  The  Workplace       Key  Points   • Don’t  wait;  start  right  now   • Credibility  is  different  to  everyone,  know  what  that  is   • How  do  you  use  social  credibility  to  your  benefit?       To  start  with,  many  people  argue  that  social  credibility  has  nothing  to  do  with  your   performance  in  the  workplace  or  producing  results.  It’s  just  one  of  those  touchy-­‐ feely  things  that  the  ones  with  only  “people  skills”  worry  about  because  they  have   no  acumen  to  produce  results  from  the  work  they  output  day  over  day.  Obviously   there  is  merit  in  results,  there’s  no  question  about  that.  But  then  basically  what   you’re  saying  is  that  your  value/credibility  is  only  based  on  the  performance  of  the   last  project  you  worked  on.  Well,  there  is  no  longevity  in  that  and  your  basically   living  from  success  to  success,  hoping  and  praying  that  you  never  fault.     As  a  Business  Wingman,  you  must  see  that  there  is  more  value  than  just  your   successes  or  the  successes  of  your  team.  You  must  see  the  macro  value  in  workplace   perception.  The  perception  that  you  and  your  team  are  winners,  and  that  is   translated  to  social  credibility.  If  you  live  with  the  perception  that  you  are  a   producer,  a  great  co-­‐worker,  a  great  manager,  and  then  back  that  with  visible  and   tangible  results….  then  you  will  always  have  the  perception  that  you  are  a  valuable   and  credible  asset  to  the  company.  Socially,  you  will  be  talked  about  as  having  that   perception.     And  basically…  perception  is  everything.    
  • 2.     1) Don’t  wait,  start  right  now   The  first  thing  you  should  do  is  be  real  about  your  perception  in  the  workplace.   What  is  your  team’s  perception  of  you?  What  do  your  co-­‐workers  and  management   think  of  you?  Be  real  about  it  and  give  yourself  a  rating  between  1  and  10.  If  this  is   not  easy  to  do,  then  imagine  that  you  were  new  to  the  team,  and  pretend  that  you   are  trying  to  find  out  about  somebody  on  the  team.  You  start  by  asking  people  about   somebody’s  work  ethic,  and  what  they  do,  and  do  they  produce  results.  And  based   on  that,  give  yourself  a  score.  Then,  identify  someone  else  in  the  office  that  you  feel   has  great  social  credibility  and  give  him  or  her  a  score.  How  do  you  compare?       There’s  always  room  for  improvement.  Meaning  there’s  always  a  need  to  further   build  out  your  social  credibility.  Maybe  your  perception  with  the  team  is  great,  but   does  that  expand  beyond  your  team  into  your  department.  What  about  other  parts   of  the  company,  the  ones  you  work  with  frequently?  How  are  you  perceived  in  other   departments?  How  are  you  perceived  across  the  company?  Think  about  these  things   and  then  give  yourself  another  score  based  on  a  team  level,  a  department  level  and  a   company  level.  If  you  feel  that  you  have  some  room  for  improvement.  Don’t  wait;   start  right  now.     2) Credibility  is  different  to  everyone,  know  what  that  is   Let’s  now  further  define  what  social  credibility  is.  Let’s  be  realistic,  there  is  no   magical  formula  to  building  your  social  credibility  and  there  really  is  no  true   definition  because  your  credibility  is  basically  people’s  social  perception  of  you  and   of  your  team.    
  • 3. A  common  understanding  is  that  everyone  is  different  and  everyone  perceives   things  differently.  Some  people  perceive  credibility  as:   -­‐ Having  the  right  title  or  job   -­‐ Graduating  from  a  specific  school  or  having  a  specific  degree   -­‐ Hanging  out  in  right  circle  of  colleagues   -­‐ Getting  assigned  the  popular  accounts   -­‐ Meeting  or  exceeding  goal  month  over  month   -­‐ Having  confidence  in  every  business  decision  and  telling  others  about  their   decision  and  how  great  it  was     Basically  credibility  is  different  for  everyone,  know  what  that  is.  So  you,  the   Business  Wingman,  are  tasked  with  seeking  out  the  common  perception  of   credibility  and  ensuring  that  you  and  your  team  use  that  as  a  guide  in  how  they  do   business  among  their  peers.         3) How  do  you  use  social  credibility  to  your  benefit?   Now  that  you  have  stopped  procrastinating  on  building  your  team’s  perceived  social   credibility  and  have  started  to  seek  out  what  your  team  needs  to  do  gain  it,  then  you   are  half  way  there.  This  may  take  weeks  or  it  may  take  several  months  to  a  year.  My   own  personal  story  about  building  my  team’s  credibility  took  almost  a  year.  I   listened  to  my  colleagues  and  around  the  company  and  identified  that  a  combination   of  revenue  results  +  team  budget  size  +  confidence  =  social  credibility  for  our  team.   We  made  it  a  point  to  be  sure  that  we  promoted  this  ideology  to  other  departments,   teams  and  management.  We  also  supplemented  the  perception  by  telling  everyone   that  we  had  a  mantra:  kicking  ass.  It  was  just  bold  enough  to  be  catchy.  Our  formula   may  make  you  laugh  a  little  but  that  is  what  worked  for  us  at  our  company,  at  that   period  of  time.  Now  that  we  had  felt  that  we  had  finally  reached  success,  we  had  to   figure  out  how  to  you  use  social  credibility  to  our  benefit.       With  the  understanding  that  using  social  credibility  to  benefit  the  team  translates   differently  for  everyone,  based  on  my  prior  personal  example,  I  will  show  you  how   we  used  our  perceived  social  credibility  to  our  benefit:   -­‐ Our  teams  head  count  requests  were  prioritized  with  management  and  found   approval  much  easier  than  other  teams   -­‐ When  we  reached  milestones  or  big  successes,  they  we  easily  syndicated   across  the  company  and  shown  as  an  example  of  business  excellence   -­‐ When  it  came  time  to  seeking  out  additional  budget  for  our  marketing   activities,  out  team’s  proposals  were  always  received  with  confidence  among   management  and  finance       Seeking  social  credibility  for  your  team  is  not  the  solution  for  everyone;  it  depends   on  the  country,  company  culture,  industry,  department,  and  so  on.  But  for  most  of   us,  the  average  person  in  the  workplace  engages  with  co-­‐workers  and  perceives  
  • 4. their  value  through  the  same  social  protocol  used  in  their  everyday  life.  Be  aware  of   others  perceptions  and  use  this  knowledge  to  building  great  things.         Visit  our  blog  at  http://www.artofthewingman.com.