This shows how the lender question process works.

1. Getting Kiva lenders involved

2. Kiva is great… But there’s not a lot of interactivity Most of the communication is one-way Loan profiles, pictures Journals

3. Lenders want to talk to borrowers And Kiva fellows can make that happen Journaling is the key Journals go straight to lenders’ inboxes They’re really interesting, especially when a fellow writes them!

4. Kiva Fellow-mediated Q&A 1) Send out a journal for a borrower you’ll visit Let lenders know you want their questions 2) Collect the questions via Google Moderator 3) Print out the questions, and ask them to the borrower 4) Report back with a journal entry

5. Kiva Fellow selects borrowers w/tool Lender Kiva Fellow Chooses “John Borrower” (and a few others) Google Moderator John Borrower

6. Sends a journal to John’s page, which goes to Lenders’ emails Lender Lender Lender Kiva Fellow Journal Entry: Dear Lenders, I’m going to visit John Borrower. Have questions for him? Click this link: [Link] Google Moderator John Borrower

7. Lender sends questions to Google Moderator Lender Kiva Fellow “Hi John, what did you use the money for?” Google Moderator John Borrower

8. Tool automatically collects questions for Kiva Fellow Lender Questions for John Hi John, what did you use the money for? Do you have kids? Why do you sell rice? Lender Kiva Fellow Google Moderator John Borrower

9. Fellow prints questions, asks borrower Lender Kiva Fellow Hi John, I’m going to interview you for Kiva. What did you use the money for? Why do you sell rice? Google Moderator John Borrower

10. Fellow gets answers Lender Kiva Fellow I bought a rice mill. I sell rice because it’s what everyone else around here sells. Google Moderator John Borrower

11. Fellow sends Journal update Lender Kiva Fellow Journal Entry: Dear Lender, I met with John, who is 30 and sells rice. He has sold for 10 years… He sells rice because his neighbors do too. Google Moderator John Borrower

12. Lender Kiva Fellow Everybody’s Happy!(especially the lender) Google Moderator John Borrower

13. Big Impact! If you visit 100 clients, and 20 lenders have lent to each, you can touch 2000 lenders! All you have to do is use the tool a couple days before your visit Try it out!