SlideShare a Scribd company logo
1 of 21
Finding New Customers
           Times Have Changed
Business leaders need to deliver results




  Companies need to find new clients
Current way of doing business




                                                                          Sales
                EVP




                                VP Sales
CEO




                                                    Dir. Mktng.
      Show            Show                 Get me                 Close           We’re
      me              me                   Leads                  Deals           Trying
      Results         Results
Current way of doing business




                                                                          Sales
                EVP




                                VP Sales
CEO




                                                    Dir. Mktng.
      Show            Show                 Get me                 Close           We’re
      me              me                   Leads                  Deals           Trying
      Results         Results



      But this approach is no longer effective.
Let’s look back a few years

                  Information



    Information                 Information




                   Problems




 Executives had problems to solve.
Opportunities for relationships

   Receptive to phone calls


   Read brochures


   Attended tradeshows
This is no longer the case




            Blocked
 Calls




            Screened
                       Buyer
 Emails



            Filtered

 Trade
 Shows
Something has changed.
Something has changed.

     But what?
“In your most recent
purchase, who found whom?”




                   Survey by Marketing Sherpa
“In your most recent
purchase, who found whom?”


        20%
                     Buyer found
                     seller
              80%
                     Seller found
                     buyer




                    Survey by Marketing Sherpa
The culture of selling has changed



Seller                       Buyer




Seller                       Buyer
Why?
The Internet
Trade                                  Sales
               Brochures
Shows                                 People


The buyer no longer needs trade shows, brochures, or
            sales people for information.
They have the Internet.
Stages of Buying
     Past

Identify
           Research   Consid.   Short List   RFP   Review   Negotiate   Select
 Need




Vendor Contact

      Current/Future

Identify
           Research   Consid.   Short List   RFP   Review   Negotiate   Select
 Need




                                Vendor Contact
So what does this mean?
Web Presence
A robust and findable web presence needs to become the
informational hub of the company. It needs to be the
go-to place for great educational and thought provoking
content.
Our web presence needs to attract buyers of our products
and services.



The content needs to provide information that matches the
stages of the buying process.



Blog posts, podcasts, videos, slideshows, flash demos,
case studies, etc.
The culture of selling has changed.

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Finding New Customers

  • 1. Finding New Customers Times Have Changed
  • 2. Business leaders need to deliver results Companies need to find new clients
  • 3. Current way of doing business Sales EVP VP Sales CEO Dir. Mktng. Show Show Get me Close We’re me me Leads Deals Trying Results Results
  • 4. Current way of doing business Sales EVP VP Sales CEO Dir. Mktng. Show Show Get me Close We’re me me Leads Deals Trying Results Results But this approach is no longer effective.
  • 5. Let’s look back a few years Information Information Information Problems Executives had problems to solve.
  • 6. Opportunities for relationships Receptive to phone calls Read brochures Attended tradeshows
  • 7. This is no longer the case Blocked Calls Screened Buyer Emails Filtered Trade Shows
  • 10. “In your most recent purchase, who found whom?” Survey by Marketing Sherpa
  • 11. “In your most recent purchase, who found whom?” 20% Buyer found seller 80% Seller found buyer Survey by Marketing Sherpa
  • 12. The culture of selling has changed Seller Buyer Seller Buyer
  • 13. Why?
  • 15. Trade Sales Brochures Shows People The buyer no longer needs trade shows, brochures, or sales people for information.
  • 16. They have the Internet.
  • 17. Stages of Buying Past Identify Research Consid. Short List RFP Review Negotiate Select Need Vendor Contact Current/Future Identify Research Consid. Short List RFP Review Negotiate Select Need Vendor Contact
  • 18. So what does this mean?
  • 19. Web Presence A robust and findable web presence needs to become the informational hub of the company. It needs to be the go-to place for great educational and thought provoking content.
  • 20. Our web presence needs to attract buyers of our products and services. The content needs to provide information that matches the stages of the buying process. Blog posts, podcasts, videos, slideshows, flash demos, case studies, etc.
  • 21. The culture of selling has changed.